Focusing On Customers - Publications - Faculty & Research

04 Aug 2009
First Look

First Look: August 4

focusing on four principles: health systems improvement, HIV prevention and care, accompaniment, and social and economic support. By January 2007, the Rwinkwavu site had conducted 67,137 HIV tests and... View Details

Keywords: Martha Lagace

28 Sep 2009
Research & Ideas

Improving Accountability at the World Bank

Press, 2007), and a recent op-ed in the Financial Times, "The World Bank Must Fix its Business Model," Ebrahim has focused his research and teaching on the challenges of accountability,... View Details

Keywords: by Alnoor Ebrahim

23 Jun 2008
Research & Ideas

Innovative Ways to Encourage Personal Savings

many ways from the type of finance researched and taught at business schools. I explored how financial services were practiced in a place like South Central, focusing in particular on the opportunities to... View Details

Keywords: by Martha Lagace; Financial Services

04 May 2021
Blog Post

Asian American Pacific Islander Heritage Month at HBS

and New Year’s, and why I always had to bring back a bunch of gifts for family after travelling. Over the years, however, I have become less focused on differentiating the Filipino experience from the AAPI... View Details

18 Aug 2008
Research & Ideas

How Disruptive Innovation Changes Education

improving public education. The book is titled Disrupting Class: How Disruptive Innovation Will Change the Way the World Learns. According to the authors, "Our goal in writing this book was to dig beneath the sorts of surface explanations for why schools struggle... View Details

Keywords: by Martha Lagace; Education

January 2000
Case

Talbots - A Classic

By: V. Kasturi Rangan and Marie Bell

This case traces why the $1 billion women's clothing retailer decided to attract younger customers, what went wrong, and the actions taken to recover. By the end of 1999, the company has reestablished itself and faces several growth opportunities and must decide on the... View Details

Keywords: Customer Focus and Relationships; Decisions; Crisis Management; Product Positioning; Problems and Challenges; Segmentation; Fashion Industry

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09 Jan 2020
Blog Post

Set Your Recruiting Vision for 2020

motivates employees and how that can be communicated in your recruiting process. Learn more strategies to “get to yes” based on a recent HBS research study focused on what... View Details

Keywords: All Industries

05 Nov 2019
News

Alumnus Named McDonald’s CEO

included a rekindling customer interest by refocusing on convenience. “There was a latent love for the brand,” Kempczinski told the Bulletin. “We had just been underdelivering View Details

Keywords: Food Services and Drinking Places; Hospitality

02 Jun 2016
Blog Post

Applying to the JD/MBA Program

pursue an MBA to gain both (1) substantive perspective on how to run companies and (2) qualitative perspective on how to lead. In the long term, the types of organizations I hope to help lead are those View Details

Career Coach

Laurie Matthews

Whether working with clients on their own leadership development or focusing on navigating a particular career juncture, Laurie helps her clients crack their own codes to... View Details

Keywords: Consumer Products; Entrepreneurship; Hospitality; Retail

May 2007
Case

Westin Hotels and Resorts: Operations of a Lifestyle Experience

By: Frances X. Frei, Chekitan S. Dev and Laure Mougeot Stroock

Westin Hotels and Resorts adopted a new "lifestyle" brand strategy which provided guests with a new service experience. The dilemma Westin faced was how to operationally build a brand that delivered consistent service on intangible values. View Details

Keywords: Customer Relationship Management; Decision Choices and Conditions; Growth Management; Brands and Branding; Service Operations; Value Creation; Tourism Industry

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21 Dec 2010
First Look

First Look: December 21

Alfred D. Chandler nor do they resemble small- and medium-sized Mittelstand firms, which Gary Herrigel highlighted as a successful alternative. That is why so far there has been little research about them beyond individual case studies. This article View Details

21 Jul 2023
Blog Post

Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow

business that is creating economic opportunity for marginalized communities in the United States. McClain, who also completed a master’s in public policy at the Harvard Kennedy School, will serve as chief of staff at BrightUp, a seed-stage Boston-based fintech company... View Details

Keywords: Nonprofit / Government

26 Apr 2004
Research & Ideas

A Clear Eye for Innovation

The Roman god Janus had two sets of eyes—one pair focusing on what lay behind, the other on what lay ahead. General managers and corporate executives should be able to relate.... View Details

Keywords: by Charles A. O'Reilly III & Michael L. Tushman

18 Jul 2006
First Look

First Look: July 18, 2006

Working PapersNone available this week Cases & Course MaterialsThe Company Sale Process Author:William E. Fruhan Jr. Harvard Business School Note 206-108 Lays out the steps, timeline, and process by which a company is sold. View Details

Keywords: Sean Silverthorne

21 Aug 2000
Research & Ideas

From Emerging Economies to the Global Market: The Case of Embraer

risks, first with the government and then, through outsourcing, with suppliers. It focused very early on foreign markets, rather than just on the domestic market. While the... View Details

Keywords: by Martha Lagace; Manufacturing

Web

Sexual Harassment - Race, Gender & Equity

victims of sexual harassment or misconduct during their careers, the numbers are very small. For the purposes of this report, we focused on women, since they represent the vast majority of HBS alumni who... View Details

20 Apr 2016
Research & Ideas

When CEOs Become Activists

questions as they’ve answered. After all, their study focused on one high-profile CEO of one famous company on... View Details

Keywords: by Carmen Nobel; Technology; Publishing

08 May 2007
First Look

First Look: May 8, 2007

efficiency, because some schools are strategic players that rank students in order of preference, while others order students based on large priority classes. Therefore it is desirable for a mechanism to produce stable matchings (to avoid... View Details