customer relationship management - Publications - Faculty & Research

01 Dec 2009
News

Online Entrepreneur

In September, the Greater Boston Chamber of Commerce announced that its 2009 Entrepreneur of the Year is Diane Hessan (MBA ’77), president and CEO of Communispace Corporation, a firm that helps companies generate customer insights via... View Details

Keywords: awards; News, Library, Internet, and Other Services; Information; Management, Scientific, and Technical Consulting Services; Professional Services

Rick Grinnell

Rick Grinnell is Founder and Managing Partner of Glasswing Ventures, focused on investing in AI-enabled security and enterprise infrastructure. As an experienced venture capitalist and operator, Rick has invested in some of the most... View Details

June 2008
Teaching Note

Amanco: Developing the Sustainability Scorecard (TN)

By: Robert S. Kaplan

Teaching Note for [inse107038]. View Details

Keywords: Balanced Scorecard; Strategy; Performance; Groups and Teams; Management Systems; Market Entry and Exit; Competition; Social Enterprise; Motivation and Incentives; Goals and Objectives; Manufacturing Industry; Latin America; Brazil

Citation

Purchase

04 Nov 2002
Research & Ideas

From Lone Star to Team Player

managers of companies is a quick poll to identify what sorts of collaborative obstacles they may face in their organization and then we provide them with customized feedback. View Details

Keywords: by Mallory Stark

18 Feb 2021
Blog Post

SIPs in 2021

co-founder partnerships, using therapy sessions from her How’s Work? podcast to discuss their unique challenges and virtues. “The quality of your relationships determines the quality of your life,” she said. “Sixty-five percent of... View Details

01 May 2007
First Look

First Look: May 1, 2007

Working PapersGrowth and the Quality of Foreign Direct Investment: Is All FDI Equal? Authors:Laura Alfaro and Andrew Charlton Abstract In this paper we distinguish different "qualities" of FDI to re-examine the relationship... View Details

Keywords: Sean Silverthorne

Web

Software Environments via Conda - Research Computing Services

Software Tools Software Environments via Conda 6ms Conda is a general-purpose, cross-platform package manager written in Python and developed by Continuum Analytics. HBSGrid administrators use conda to install R and Python environments... View Details

Web

Once in a Lifetime Opportunities | Social Enterprise | Harvard Business School

effectively and efficiently measure the impact of Acumen’s portfolio companies. “We developed Lean Data as a smart way to listen to our customers and understand the impact of our products and services on their lives,” Kasia says. In the... View Details

January 2010 (Revised December 2010)
Supplement

Toward Golden Pond (B)

By: Nicolas P. Retsinas, G.A. Donovan, Nancy Dai and Justin Seth Ginsburgh

Supplements the A case. Provides an additional dilemma for the Rong-D companies with regard to building luxury senior housing in China. View Details

Keywords: Buildings and Facilities; Age; Investment; Housing; Risk Management; Emerging Markets; Business and Government Relations; Luxury; Chengdu

Citation

Purchase

28 May 2019
News

Cure All

LD: It is heavily linked to the limited and diminishing degree of competition in so many health care sectors. RS: And we actually see that in the data. Researchers in the UK mapped the relationship between competition and View Details

Keywords: Hospitals; Health, Social Assistance

19 Jan 2021
News

How to Support an Employee with a Chronic Health Condition

19 Aug 2020
News

Are Your D&I Efforts Helping Employees Feel Like They Belong?

01 Sep 2020
News

How to Promote Racial Equity in the Workplace

Keywords: racism

04 Oct 2019
News

Changing of the Guard at Tesco

of amazing retailers with the organization. It’s much broader, about strategy, if you understand the brand, the customer and do you have the interpersonal skills to engage with 450,000 people?” READ MORE View Details

Keywords: Tesco; Food and Beverage Stores; Retail Trade

01 Apr 1997
News

Facing the Music

READ MORE An Orchestral Startup—Richard J. Lim (HBS'98), cofounder of Metamorphosen Chamber Orchestra Managing a Master—Edward C. Arrendell (MBA'80) with Wynton Marsalis, "an unbeatable combination." Guitar Hero—Henry E. Juszkiewicz (MBA... View Details

Keywords: Marguerite Rigoglioso

07 Mar 2005
Research & Ideas

The Rise of Innovation in Asia

last two years, spending not only on a potentially huge customer base, but also as a source of cutting-edge manufacturing, said Dhananjaya Dvivedi, senior managing executive officer of Shinsei Bank. HBS... View Details

Keywords: by Sean Silverthorne

01 Jun 2022
News

Turning Point: Sparking Change

Gillette, Pillsbury, and L’Oréal. In 2001, I launched The ComfortCake Company, selling pound cakes based on my original recipes to customers ranging from United Airlines to Walmart. But teaching was always at the back of my mind as a... View Details

21 Apr 2021
News

Remote Work Revolution

18 Nov 2020
News

Networking Goes Truly Global; Confronting Institutional Racism with Case Method Webinar

worldwide, the two-day event opened with a special interactive presentation by HBS professors Joseph Fuller and William Kerr called The Future of Work—And Managing the Impact of COVID-19. Fuller and Kerr serve as co-directors of the... View Details

Keywords: Margie Kelley

30 Sep 2015
Research & Ideas

Political Polarization: Why We All Just Can't Get Along

they should be,” says Minor, who hopes to delve further into how to effectively shift beliefs in future research. TRUST IN THE WORKPLACE The unduly pessimistic predictions in the political survey sparked Minor’s curiosity about whether the same disconnect exists in... View Details

Keywords: by Roberta Holland; Banking; Financial Services

Publications