Focusing On Customers - Publications - Faculty & Research

11 Sep 2018
Blog Post

Care for the Elderly: Process is More Important Than the Destination

the same purpose. We have visited many local senior care homes, talked to customers and industry insiders, launched a social media channel to gain customer insights, and have been developing local... View Details

Keywords: Health Care

24 May 2017
News

Ilene H. Lang, MBA 1973

an executive who understood technology, knew how to market it, and had the leadership skills to take on difficult challenges, she also focused on paving the way for more women.... View Details

Keywords: Susan Young

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Career Support - Business & Environment

careers with nonprofits focused on corporate engagement, or in the public sector. HBS MBAs have many options for making a difference at the critical intersection of environmental and business issues. BEI... View Details

18 Nov 2008
First Look

First Look: November 18, 2008

which fueled a financial crisis in the U.S. and beyond. The case study examines New Century's business model and accounting practices and focuses on the role of management, audit committee, and external... View Details

Keywords: Martha Lagace

07 Aug 2000
Research & Ideas

Rocket Science Retailing

Marshall Fisher of the Wharton School at the University of Pennsylvania, Ananth Raman of HBS and their colleague Anna Sheen McClelland recently completed a survey of 32 retail companies focusing on their... View Details

Keywords: by Marshall L. Fisher, Ananth Raman & Anna Sheen McClelland; Retail

18 Jun 2001
Lessons from the Classroom

Why Leaders Need Great Books

senior lecturer Sandra Sucher will teach a section as well. Although The Moral Leader adheres to a pedagogical framework, it eschews the traditional HBS case method involving a manager and his or her business problems. Instead, it focuses... View Details

Keywords: by Martha Lagace

15 May 2019
Research Event

The Unconventional Capitalism That Shapes Business History

Lalocracio In thinking about the current contested state of global capitalism, and what to do about it, much can be learned from the debates I heard at the recent Harvard Business School conference, Seeking the Unconventional in Forging Histories of Capitalism, which... View Details

Keywords: by Geoffrey G. Jones; Education

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Frequently Asked Questions - Creating Emerging Markets

Business School faculty are visiting for teaching and research. We aspire to widen our geographical reach. For example, we are currently focused on building our African collection of interviews. Why is China... View Details

26 Sep 2017
Blog Post

A Summer Internship with the International Rescue Committee

previously been employed, was now the director of the newly-formed Airbel Innovation Center, an internal team focused on bringing human centered design and innovation to the humanitarian space. With the help... View Details

01 Jul 2015
Research & Ideas

A Bank That Takes Parmesan as Collateral: The Cheese Stands a Loan

Trichakis says. While the Credem case study focuses on the cheese-as-collateral model, Trichakis notes that this comprises only one percent of the bank's overall business. But... View Details

Keywords: by Carmen Nobel; Banking; Food & Beverage

27 Mar 2024
Blog Post

Video: Inspirational Women in Business

Debbie Lovich, partner at Boston Consulting Group. Her case focused on how you balance a demanding career, as well as commitments at home. Aastha Bhardwaj: Cynthia Carroll of Anglo American Mines in South... View Details

21 Aug 2000
Research & Ideas

From Emerging Economies to the Global Market: The Case of Embraer

risks, first with the government and then, through outsourcing, with suppliers. It focused very early on foreign markets, rather than just on the domestic market. While the... View Details

Keywords: by Martha Lagace; Manufacturing

03 Jan 2017
Research & Ideas

5 New Year's Resolutions You Can Keep (With the Help of Behavioral Science Research)

Well-intentioned people often start the new calendar year with a long list of personal resolutions, only to abandon most of them before Valentine’s Day. Alas, it’s a lot easier to make New Year’s resolutions than to keep them. That’s one... View Details

Keywords: by Carmen Nobel

17 Nov 2015
Working Paper Summaries

Self-Interest: The Economist's Straitjacket

Keywords: by Robert Simons

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Sexual Harassment - Race, Gender & Equity

victims of sexual harassment or misconduct during their careers, the numbers are very small. For the purposes of this report, we focused on women, since they represent the vast majority of HBS alumni who... View Details

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HBS - The year in Review

2021 Annual Report From The Dean Financials PDF Downloads Archive The Year in Review The 2020–21 fiscal year was one of innovation and adaptation. While the pandemic disrupted lives and activities around the world, Harvard Business School... View Details

Article

Eliminating Unintended Bias in Personalized Policies Using Bias-Eliminating Adapted Trees (BEAT)

By: Eva Ascarza and Ayelet Israeli

An inherent risk of algorithmic personalization is disproportionate targeting of individuals from certain groups (or demographic characteristics such as gender or race), even when the decision maker does not intend to discriminate based on those “protected”... View Details

Keywords: Algorithm Bias; Personalization; Targeting; Generalized Random Forests (GRF); Discrimination; Customization and Personalization; Decision Making; Fairness; Mathematical Methods

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Helping and harnessing business to address society’s greatest challenges. | Institute for Business in Global Society

for Business in Global Society (BiGS) in 2022 to help business leaders understand and respond to these new demands. Building on HBS's strong foundation of work on issues like responding to climate change and... View Details

09 Jun 2003
Research & Ideas

Incentives and Operational Excellence

delivery—for free. If you run the video store, you worry about the customer who comes in specifically to rent The Matrix but leaves annoyed and empty handed because the video isn't on the shelves today.... View Details