Focusing On Customers - Publications - Faculty & Research

01 Dec 2022
News

Full Court Press

decades thereafter, the NBA’s activity on the continent focused on grassroots development. Its international Basketball Without Borders program, which launched in Africa in... View Details

Keywords: Dan Morrell

18 Nov 2008
First Look

which fueled a financial crisis in the U.S. and beyond. The case study examines New Century's business model and accounting practices and focuses on the role of management, audit committee, and external... View Details

Keywords: Martha Lagace

05 Nov 2019
News

Alumnus Named McDonald’s CEO

included a rekindling customer interest by refocusing on convenience. “There was a latent love for the brand,” Kempczinski told the Bulletin. “We had just been underdelivering View Details

Keywords: Food Services and Drinking Places; Hospitality

18 Jul 2006
First Look

First Look: July 18, 2006

Working PapersNone available this week Cases & Course MaterialsThe Company Sale Process Author:William E. Fruhan Jr. Harvard Business School Note 206-108 Lays out the steps, timeline, and process by which a company is sold. View Details

Keywords: Sean Silverthorne

08 Sep 2010
First Look

First Look: September 8, 2010

anytime, anywhere. They have presented their technology at one of the highest profile tech conferences and now face a choice of focusing on the first and only—FDA-approved... View Details

Keywords: Sean Silverthorne

18 Jun 2001
Lessons from the Classroom

Why Leaders Need Great Books

senior lecturer Sandra Sucher will teach a section as well. Although The Moral Leader adheres to a pedagogical framework, it eschews the traditional HBS case method involving a manager and his or her business problems. Instead, it focuses... View Details

Keywords: by Martha Lagace

01 Feb 2001
News

Advisory Boards Help HBS Assess and Attain Its Goals

Associates (BDA) is to help the Dean deal with the challenges that affect the School and its senior faculty. Made up of 130 alumni, friends, and their spouses, the BDA meets once a year to provide feedback on the School's latest programs... View Details

Keywords: Elena N. Berg; boards; alumni; planning; leadership; advice; Colleges, Universities, and Professional Schools; Educational Services

04 Dec 2023
Blog Post

My Summer of Joy with the National Parks Service

focusing a lot on financial analysis for the team and putting together various communications documents for them to help demonstrate their value across the park service. We presented to senior leadership and... View Details

29 Jan 2019
Research & Ideas

'Green Bonds' May Be Our Best Bet for Environmental Damage Control

Municipalities have been selling bonds to pay for public works projects—fire stations, parking garages,sewage treatment systems—for 200 years. It’s only in the past decade or so, however, that they’ve been selling them with an extra perk: helping the environment. In... View Details

Keywords: by Michael Blanding; Energy; Utilities; Construction; Green Technology; Public Administration

Web

Summer Associates | Social Enterprise | Harvard Business School

judgment, make decisions, communicate effectively, and take responsibility while staying focused on devising and implementing action plans. Students can apply for the HBS Social Enterprise Summer Fellowship... View Details

11 Sep 2018
Blog Post

Care for the Elderly: Process is More Important Than the Destination

the same purpose. We have visited many local senior care homes, talked to customers and industry insiders, launched a social media channel to gain customer insights, and have been developing local... View Details

Keywords: Health Care

02 Apr 2007
Lessons from the Classroom

Making the Move to General Manager

interconnections across the organization. The second is transitioning from the role of a doer to the role of managing through other people—and that's a big change. "As a new GM, you will be one step away from the View Details

Keywords: by Martha Lagace

01 Mar 2008
News

A History of Women at HBS

Edith G. Stedman, director of Radcliffe’s career services department, was unswerving in her dedication to the need for women’s professional training and education. She developed and served as director of the Training Course in Personnel Administration, a program View Details

Keywords: Fritz J. Roethlisberger; Business Schools & Computer & Management Training; Educational Services

Web

Entrepreneurship Course Online | HBS Online

the most vital things for any company or start-up to understand. Randy Nguyen Explore what it takes to be a successful entrepreneur and determine whether starting a business, or working for a startup, is the right path for you. I loved the case study View Details

01 Dec 2015
Blog Post

What is the HBS FIELD Program?

realized how different brand perceptions could be across various cultures and countries. Through multiple customer interactions, we synthesized our findings to develop real short term and long-term strategies for the company to pursue. My... View Details

18 Aug 2008
Research & Ideas

How Disruptive Innovation Changes Education

improving public education. The book is titled Disrupting Class: How Disruptive Innovation Will Change the Way the World Learns. According to the authors, "Our goal in writing this book was to dig beneath the sorts of surface explanations for why schools struggle... View Details

Keywords: by Martha Lagace; Education

11 Jan 2019
Blog Post

The ABCs of Recruiting at HBS

There are over 50 HBS Student Clubs on campus, many of which are focused on career development. Companies often connect with student clubs to advertise job opportunities or... View Details

Web

ICHOM - Institute For Strategy And Competitiveness

Value-Based Health Care Delivery framework. Transforming Health Care The pioneering book Redefining Health Care , by Michael Porter and Elizabeth Teisburg, articulates the case for focusing health care on... View Details

17 Jun 2008
First Look

First Look: June 17, 2008

founders reacquired many of the assets of the company and focused it on industrial and military applications. The case focus presents a question of whether the company should sell out again, this time to a... View Details