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Show Results For
- All HBS Web
(11,611)
- People (51)
- News (3,413)
- Research (6,433)
- Events (24)
- Multimedia (86)
- Faculty Publications (4,959)
- 01 Jun 1997
- News
David M. Hughes
Born and raised in Toronto, Hughes showed a penchant for achievement early on. In high school, his community service efforts won him the prestigious Duke of Edinburgh award, an honor bestowed by the British Commonwealth. Later, at the... View Details
Keywords: Marguerite Rigoglioso
- 01 Aug 2001
- News
George C. Lodge
In June, the School conferred its highest honors, the Distinguished Service Award and the Alumni Achievement Award, on four professors emeriti and five alumni, respectively. This is a profile of a Distinguished View Details
- 01 Jun 2002
- News
Up to the Challenge: Tony Sanchez - Team Builder
Photography by Robert Schoen The résumé of Roger Anthony (“Tony”) Sanchez reads like a laundry list of military superlatives: U.S. Naval Academy engineering major, water polo team captain, and battalion commander; Navy SEAL platoon commander with View Details
Keywords: Nancy O. Perry
- 25 Mar 2021
- News
Alumni Honor Nitin Nohria and Support His Legacy
For more than a century, HBS deans have led the School with vision and dedication: setting priorities, addressing the challenges of the day, and preparing for the future. Each left a legacy, from the founding of the School and the introduction of the case method to... View Details
- 01 Apr 1999
- News
Q & A: Confronting New Technologies: When Doing Right Is Wrong
transform resources into products or services of greater value. Sustaining technologies are those processes that foster improved product performance, while disruptive technologies are those that initially tend to degrade product... View Details
- 05 Feb 2013
- First Look
First Look: Feb. 5
their subsequent career choices. Early work experiences are key among these forces. Recognizing this, youth service programs have emerged worldwide with the hope of shaping participants' future trajectories through boosting future... View Details
Keywords: Sean Silverthorne
- 09 Jan 2018
- First Look
First Look at New Research and Ideas, January 9, 2018
Aversion in Queues By: Buell, Ryan W. Abstract—This paper investigates whether people exhibit last place aversion in queues and its implications for their experiences and behaviors in service environments. An observational analysis of... View Details
Keywords: Sean Silverthorne
- 01 Mar 2014
- News
Case Study: Gazelle's New Predators
around their services and their outstanding customer experience. And two, they must live up to their promise of being extremely simple to use and providing great service. If they do this, they can capture customers before they have had a... View Details
- 09 Jun 2003
- Research & Ideas
The Challenge of the Multi-site Nonprofit
donor list and money raised? Is it the affiliate that actually raises the funds, or the national organization that provides the overall brand and direction? Are affiliates delivering the level of service defined by the national... View Details
Keywords: by Sean Silverthorne
- 08 Apr 2016
- Research & Ideas
How to Hire a Millennial
loyal in the traditional sense, ready to jump ship when their employers fail to meet expectations. Yet too many companies are falling short in their efforts to recruit the best and brightest young minds. Most try to convince skeptical millennials of the merits of their... View Details
Keywords: by Joseph Fuller
- Web
Class Profile | MBA
/ E-Commerce 9% Financial Services 10% Health Care / Biotech 8% Manufacturing / Industrial / Energy 9% Media / Entertainment / Travel 4% Military 5% Nonprofit / Government / Education 6% Services 2%... View Details
- 01 Sep 2024
- News
Reduce, Reuse, Recycle
Thirteen years ago, Marcelo Claure, founder of wireless services company Brightstar, discussed with a reluctant Steve Jobs the idea of launching a trade-in and recycling program for iPhones. It was a business move that expanded the market and created a new profit... View Details
Keywords: Jennifer Meyers
- 01 Apr 1997
- News
Critical Information: MIS Monitors the Ever-Changing World of IT
"Multimedia and the Boundaryless Organization." With the creation of services such as online newspapers and television home shopping, information has become a commodity itself, replacing physical products and services. Associate Professor... View Details
Keywords: Elaine Gottlieb
- 01 Mar 2017
- News
In My Humble Opinion: Arunma Oteh (MBA 1990)
a few bad eggs. If you do the right thing and people see that you are making a difference, you will get support beyond what you can imagine.” Hometown returns: Oteh has built a football arena in Item, her hometown in Abia State, in addition to funding scholarships and... View Details
Keywords: Julia Hanna
- 01 Jun 2001
- News
Merrill Lynch's Stan O'Neal
and continuing to improve the quality of service provided. “We have a tremendously successful organization with a legacy of winning. The challenge is to continue to evolve and adapt to the new realities of the marketplace.” O’Neal cites... View Details
- 14 Jun 2004
- Research & Ideas
The Big Money for Big Projects
capital costs, have very low operating (marginal) costs, and have few investment opportunities. As a result, projects generate large amounts of "free cash flow" (cash flow in excess of what is needed to finance all positive NPV investment opportunities).... View Details
- 01 Feb 2002
- News
Redefining Success: Women & Work.
to work after significant time off. Former Monsanto marketing services director Jennifer Lindenmayer, for instance, knows that as she considers her options of returning to work, her criteria have changed. "I need to find something that is... View Details
- 01 Mar 2019
- News
Case Study: Off to a Fine Art
Photo courtesy of James Ellerker Photography The Question: There’s a necessary element of bulk in the rental business—if you only needed one or two pieces you’d just buy them, Giridharadas says. Her question is how to get there. A chef View Details
Keywords: Jen McFarland Flint
- Web
Reprint Permissions - HBS Working Knowledge
Reprint Permissions *Name: *Email: (Return address) Comments: Contact HBS Working Knowledge Baker Library | Bloomberg Center Harvard Business School Soldiers Field Road Boston, MA 02163 Customer Service Editor Newsletter Sign-Up Reprint... View Details
- 02 Sep 2014
- First Look
First Look: September 2
https://www.hbs.edu/faculty/Pages/download.aspx?name=14-062.pdf September 2014 Managing Consumer Services: Factory or Theater Customer Experience and Service Design By: Karmarkar, Uday, and Uma R. Karmarkar Abstract—While View Details
Keywords: Sean Silverthorne