Publications

August 2017 (Revised June 2018)
Case

Enpara.com: Digital Bank at a Crossroad

By: Sunil Gupta and Eren Kuzucu

In March 2017, Elsa Pekmez Atan (MBA 2004), was wondering about the future of Enpara.com, a digital-only banking platform of QNB Finansbank. Since its launch in October 2012, Enpara had been successful in attracting over 600,000 customers by appealing to digital savvy,... View Details

Keywords: Innovation; Competition; Banks and Banking; Business Model; Product Launch; Competitive Strategy; Integration; Innovation and Invention; Decision Making; Strategy; Emerging Markets; Digital Transformation; Banking Industry; Turkey

09 Dec 2019
News

Smoking With the Boys May Be Leaving Women Executives Behind

July 2010 (Revised November 2011)
Supplement

Zensar: The Future of Vision Communities (B)

By: David A. Garvin and Rachna Tahilyani

Zensar is a rapidly growing, mid-sized Indian IT services company with a collaborative management philosophy and innovative HR policies. One of its practices, Vision Communities, is an inclusive forum for innovation and strategy formulation. As the company grows,... View Details

Keywords: Strategic Planning; Leadership Style; Employee Relationship Management; Decision Choices and Conditions; Information Technology; Collaborative Innovation and Invention; Business or Company Management; Expansion; Information Technology Industry; India

2003
Casebook

Professional Services: Text and Cases

By: Thomas J. DeLong and Ashish Nanda

DeLong and Nanda's Professional Services: Text and Cases is the first casebook to be published on the management of professional service firms (law firms, architecture, financial services, consulting). It includes a comprehensive selection of case studies that... View Details

Keywords: Professional Service Firms; Management; Cases

Find at Harvard

Career Coach

Saachi Gopal

Saachi is excited to help both career switchers and those coming to school from the tech industry explore opportunities and navigate recruiting. Prior to HBS, Saachi was a product manager on Microsoft’s AI platform team, and she spent the... View Details

April 2013
Case

Grupo RBS (A)

By: John A. Davis and Courtney Collette

This case reviews the two-generation history of the Brazilian media company, RBS, and examines how the second generation family CEO manages through a crisis facing the company. View Details

Keywords: Family Business; Family Ownership; Crisis Management; Management Teams; Media and Broadcasting Industry; Brazil

04 Jan 2013
News

B-school curriculum is now covering legal, ethical issues too: Prof Rohit Deshpande, Harvard Business School

12 Nov 2010
News

All your big ideas being shot down by disbelievers?

June 1998 (Revised August 2001)
Case

Wells Fargo Online Financial Services (A)

By: Robert S. Kaplan and Nicole Tempest

Wells Fargo, the industry leader in electronic banking, has implemented a Balanced Scorecard in its online financial services group (OFS) to track and measure performance. The OFS group develops and supports services that allow existing and future banking customers to... View Details

Keywords: Balanced Scorecard; Internet and the Web; Corporate Entrepreneurship; Corporate Strategy; Performance Evaluation; Finance; Change; Situation or Environment; Measurement and Metrics; Banking Industry; Financial Services Industry

January 2005 (Revised June 2006)
Case

HSBC Holdings

By: Tarun Khanna and David Lane

Illustrates the challenges of managing a global business enterprise. A rewritten version of an earlier case. View Details

Keywords: Strategy; Globalized Firms and Management; Problems and Challenges

Web

Hire Talent

May 2025 How to onboard recently graduated MBAs 28 Apr 2025 Launching leaders: HBS's new initiative fuels first-generation and low-income student success Shoma Simkin 13 Mar 2025 Connect with the relevant industry or location manager to... View Details

22 May 2019
Research & Ideas

Forgiving Student Loan Debt Leads to Better Jobs, Stronger Consumers

able to manage their finances. Borrowers whose loans were forgiven reduced their total debts by about $5,000, or 26 percent, which was partly due to people increasing repayment amounts on credit cards, as well as auto and mortgage loans,... View Details

Keywords: by Dina Gerdeman

19 Jun 2008
Working Paper Summaries

Accounting Information as Political Currency

Keywords: by Karthik Ramanna & Sugata Roychowdhury; Accounting

15 May 2018
News

Harvard researchers say fixing food safety inspectors’ schedules could end many violations

2008
Chapter

Conceptual Foundations of the Balanced Scorecard

By: Robert S. Kaplan

David Norton and I introduced the Balanced Scorecard in a 1992 Harvard Business Review article. The article was based on a multi-company research project that studied performance measurement in companies whose intangible assets played a central role in value... View Details

Keywords: Balanced Scorecard; Management Systems; Measurement and Metrics; Performance Improvement; Strategy

2025
Working Paper

Performance Capital Flows in DC Pensions

By: Bryan Gutierrez Cortez, Victoria Ivashina and Juliana Salomao

Are defined contribution (DC) pension funds' capital flows sensitive to performance? We examine pressures from individual account holders who can switch their pension managers. Using novel data on retirement accounts for nearly 10 million individuals, we analyze... View Details

Keywords: Investment Funds; Retirement; Risk and Uncertainty; Financial Management; Investment Portfolio; Financial Services Industry

Find at Harvard

Register to Read

Web

Race, Gender & Equity

Board Diversity Network.Take your management and leadership skills to the next level with one our Executive Education programs created expressly for women leaders, including Women on Boards . Sign Up For Our Newsletter Join our mailing... View Details

October 1984 (Revised March 1999)
Case

NIKE (E)

Provides the background for a discussion of Nike (E1), (E2), and (E3). Outlines Nike's senior management group's early program to deal with the company's increasingly difficult competitive circumstance. View Details

Keywords: Management Style; Competition; Situation or Environment; Management Teams; Apparel and Accessories Industry; Sports Industry