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  • All HBS Web  (8,607)
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Show Results For

  • All HBS Web  (8,607)
    • People  (21)
    • News  (1,754)
    • Research  (5,668)
    • Events  (73)
    • Multimedia  (77)
  • Faculty Publications  (3,960)
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  • 29 Mar 2016
  • First Look

March 29, 2016

scrutiny in the last decade, with an increased expectation that private profit not come at the expense of consumer welfare. Consumers, Corporations, and Public Health assembles 17 case studies at the... View Details
Keywords: Sean Silverthorne
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

spread throughout the organization. Aisner: What do you see as the future of the service sector, and how can organizations stay ahead of the curve? Sasser: We admit that we really don’t know what the future holds beyond the current trends... View Details
Keywords: by Jim Aisner; Retail
  • 29 Sep 2015
  • First Look

September 29, 2015

(SF), China's leading express delivery firm, opened the first 500 of several thousand Heike stores, which allowed consumers to buy and try out SF's own e-commerce offerings, in addition to other services. As... View Details
Keywords: Sean Silverthorne
  • September 1999 (Revised November 2000)
  • Case

Swatch Group, The: On Internet Time

By: Luc R. Wathieu, Carin-Isabel Knoop and Cate Reavis
Under the leadership of Nicholas Hayek, the Swatch Group, makers of the Swatch watch, is widely credited with revitalizing the Swiss watch industry by offering a consistent set of brands addressing all segments of the global watch market. New opportunities beyond the... View Details
Keywords: Brands and Branding; Consumer Products Industry
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Wathieu, Luc R., Carin-Isabel Knoop, and Cate Reavis. "Swatch Group, The: On Internet Time." Harvard Business School Case 500-014, September 1999. (Revised November 2000.)
  • 19 Sep 2012
  • Research & Ideas

Book Excerpt: “The Architecture of Innovation”

investment team, and the rewards can be scaled down accordingly. "One frequent manifestation of these confused objectives is a difficulty in killing projects” But in most programs, the demands on the... View Details
Keywords: by Josh Lerner; Financial Services
  • 02 Mar 2016
  • What Do You Think?

Is Apple’s Real Privacy Challenge Technology Innovation Itself?

essentially demands acceptance of a massive expansion & transfer of a conscription power which is currently limited to Congress and not available to any government agency.” ZBV may have been responding... View Details
Keywords: by James Heskett; Technology
  • 06 Aug 2020
  • Blog Post

WHY WE STARTED THE HBS BLACK INVESTMENT CLUB

to truly advocate for meaningful change Just as the recent cries for racial justice demand immediate and sustainable change, the Black Investment Club demands that we see... View Details
Keywords: All Industries
  • 31 Mar 2011
  • News

Building an Online Swap Shop

on paper: ‘Yeah, sure, we’re just going to create demand here and supply here, and it’s all going to work out.’ Even now, we’re still dealing with big challenges.” Soon after... View Details
Keywords: Clothing and Clothing Accessories Stores; Clothing and Clothing Accessories Stores
  • 12 Apr 2010
  • Research & Ideas

One Report: Better Strategy through Integrated Reporting

financial and society demands intensify." Rather than ignoring them or pretending that they do not exist, managers need to directly confront these trade-offs and be clear on... View Details
Keywords: by Martha Lagace
  • 11 Dec 2018
  • Research & Ideas

Free Trade Needs Nurturing—and Other Lessons from History

Question: What patterns emerge from history that can help us better understand where we are today? Sophus Reinert: To many people, globalization is teleological, something that necessarily becomes stronger over time and leads to an... View Details
Keywords: by Staff; Consumer Products; Consumer Products; Consumer Products; Consumer Products; Consumer Products; Consumer Products; Consumer Products; Consumer Products; Consumer Products; Consumer Products
  • January 2010
  • Case

DR Corporation

By: Roy D. Shapiro
DR Corporation is a manufacturer of major appliances. The traffic manager is facing a decision of selecting a carrier for the inbound movement of motors. The primary case decisions are 1) what factors are critical to the decision; 2) how to calculate the tradeoffs... View Details
Keywords: Cost vs Benefits; Decision Choices and Conditions; Managerial Roles; Logistics; Supply Chain Management; Truck Transportation; Consumer Products Industry
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Shapiro, Roy D. "DR Corporation." Harvard Business School Case 610-049, January 2010.
  • December 1993 (Revised June 2000)
  • Case

Kochman, Reidt + Haigh, Inc.

By: Richard S. Ruback and Roy Burstin
A small company faces the dilemma of how to finance growth (i.e., internally generated cash flows vs. outside financing sources). An innovative concept positions the company in promoting a niche within the kitchen-cabinet industry and in looking for an optimal way of... View Details
Keywords: Cash Flow; Business Growth and Maturation; Entrepreneurship; Corporate Finance; Growth and Development Strategy; Consumer Products Industry; Consumer Products Industry
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Ruback, Richard S., and Roy Burstin. "Kochman, Reidt + Haigh, Inc." Harvard Business School Case 294-056, December 1993. (Revised June 2000.)
  • 27 Apr 2010
  • First Look

First Look: April 27

managers and recruiters are questioning conventional business education. Their concerns? Among other things, MBA programs aren't giving students the heightened cultural awareness and global perspectives they... View Details
Keywords: Martha Lagace
  • 16 Aug 2006
  • Research & Ideas

Is MySpace.com Your Space?

Harvard Business School and an expert on interactive advertising, to give us a quick overview of the MySpace phenomenon. Deighton was the founding co-editor of the Journal of Interactive Marketing, which reports scholarly research in this... View Details
Keywords: by Sean Silverthorne; Advertising; Information; Publishing
  • 05 Feb 2008
  • First Look

First Look: February 5, 2008

done on managing the organizational and political dimensions of generating and improving forecasts in corporate settings. We examine the implementation of a supply-chain planning process at a View Details
Keywords: Martha Lagace
  • April 1996 (Revised May 2000)
  • Case

Bed Bath & Beyond

By: Amy P. Hutton and James Weber
This case examines how accurately investors have incorporated information about the growth strategy of Bed Bath & Beyond (BBBY) into share price, especially given the changing competitive environment in the housewares industry and the recent Barron's article pointing... View Details
Keywords: Analysis; Valuation; Financial Statements; Consumer Products Industry; Consumer Products Industry
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Hutton, Amy P., and James Weber. "Bed Bath & Beyond." Harvard Business School Case 196-123, April 1996. (Revised May 2000.)
  • 09 Nov 2010
  • First Look

First Look: November 9, 2010

consequences. In corporations, these leaders excel in regulated industries and in firms that take a process approach to innovation. The larger lesson that the military can offer the business world is that fit matters. Different... View Details
Keywords: Sean Silverthorne
  • February 1998 (Revised February 1999)
  • Case

Amway Japan Limited

In April 1997, the president of Amway Japan (AJL, Tokyo, Japan), pondered how to reverse the first performance decline the company has experienced since entering the Japanese direct selling market in 1979. Established as the tenth overseas subsidiary of Amway Corp. of... View Details
Keywords: Strategic Planning; Motivation and Incentives; Business Subsidiaries; Distribution Channels; Customer Satisfaction; Consumer Products Industry; Michigan; Tokyo
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Arnold, David J., John A. Quelch, Yoshinori Fujikawa, and Patrick Reinmoller. "Amway Japan Limited." Harvard Business School Case 598-029, February 1998. (Revised February 1999.)
  • 02 Jun 2003
  • Research & Ideas

Stuck in Gear: Why Managers Don’t Act

re-tooled to successful and profitable strategic ends. In Revival of the Fittest, he draws on his extensive global research in such diverse industries as personal computers, brewing, tires, and View Details
Keywords: by Martha Lagace
  • 29 Jan 2025
  • Blog Post

Finding professional purpose: Building an impactful career that reflects your values with Lisa Tanzer (MBA 1993)

one of the Big Four accounting firms (PwC), focusing on strategic planning in financial services, business services, telecommunications, and consumer products. It was during a product line analysis for a pet... View Details
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