Service Industry - Publications - Faculty & Research

10 Mar 2017
News

The Business of Lego Batman

producers and a lot more executives. And now the studio makes a lot less movies, maybe almost a third less movies. And as a result, there are fewer producers and fewer executives to service those movies. So that's a big change as well.... View Details

Keywords: LEGO; Lego

29 Jun 2015
HBS Case

Consumer-centered Health Care Depends on Accessible Medical Records

in information analytics, attempting to get their arms around the wide array of patient data. Government incentives are helping the push. In 2011, the US Centers for Medicare and Medicaid Services established incentives for doctors'... View Details

Keywords: by Dina Gerdeman; Health; Technology

11 May 2017
News

Going with the Flow

services enabled anybody having a baby at any hospital in the world to bank the cord blood. Trained obstetricians treated the procedure like an organ transplant, with all of the systems in place. Medical couriers transported the blood to... View Details

Keywords: Robert S. Benchley

01 Jun 2009
News

Alumni Books

The People Factor: Strengthening America by Investing in Public Service by Linda J. Bilmes (MBA ’84) and W. Scott Gould (Brookings Institution Press) The authors argue that the federal government can achieve the same gains as the best... View Details

Keywords: Publishing Industries (except Internet); Publishing Industries (except Internet)

12 May 2023
Blog Post

Breaking Barriers and Building Community: Get to Know the HBS Women's Student Association (WSA)

leadership, as well as to pursue entrepreneurship after HBS to fill the gap in support for women navigating life transitions (childbearing, re-entry in the workforce and caregiving for loved ones). Prior to HBS, I spent 7+ years in financial View Details

Keywords: All Industries

07 Aug 2012
First Look

First Look: August 7

http://www.hbs.edu/research/pdf/13-007.pdf Cases & Course MaterialsChina Risk Finance: Riding the Wave of China's Financial Services Industry Regina M. Abrami, Matthew Shaffer, and Weiqi ZhangHarvard... View Details

Keywords: Sean Silverthorne

28 May 2019
News

A More Perfect Union

the end, that’s what an effective government does: It provides services to citizens and gives them the basics to do better. Today’s system creates fewer and fewer of those opportunities to move up,” says Ballou-Aares, who was selected as... View Details

Keywords: Jen McFarland Flint; illustration by Dan Bejar

August 2024 (Revised November 2024)
Case

Mercado Bitcoin: M&A, IPO, or Series B?

By: Raymond Kluender, Emanuele Colonnelli, Sabrina T. Howell and Karina Souza

In April 2021, Brazilian cryptocurrency platform Mercado Bitcoin had to decide how to scale: go public, M&A with a bank, or take a VC big check. In a highly volatile market, Roberto Dagnoni, chairman of the board, viewed the unprecedent crypto momentum as a window of... View Details

Citation

Educators

Purchase

July 2021
Teaching Plan

Scale and Scope at Drake Real Estate Partners

By: Christina R. Wing and David Lane

Teaching Plan for HBS Case No. 621-065. View Details

Keywords: Business Growth and Maturation; Family Business; Investment; Ownership; Value Creation; Financial Services Industry; Financial Services Industry; United States; Latin America; Chile

Citation

Purchase

March 2018 (Revised July 2018)
Case

Cadre

By: Thomas R. Eisenmann, Scott Duke Kominers and David Lane

Late in 2017, CEO Ryan Williams and his team debated whether Cadre should become not only a technology-enabled investment manager, but also an online trading exchange providing high levels of liquidity for investors in commercial real estate (CRE) equity. Cadre was a... View Details

Keywords: ＂Cadre,＂; Entrepreneurship; Market Design; Digital Platforms; Strategy; Internet and the Web; Private Equity; Financial Services Industry; Financial Services Industry; United States

Citation

Educators

Purchase

Other Article

The Market That Wasn't: The Non-emergence of the Online Grocery Category

By: Chad Navis, Greg Fisher, Ryan Raffaelli and Mary Ann Glynn

We examine the non-emergence of a potential new market category. In the late 1990s the entrepreneurial firms that attempted to sell groceries online attracted significant resources, made meaningful technological advancements and generated immense publicity, yet online... View Details

Keywords: Internet and the Web; Food; Emerging Markets; Service Industry; Service Industry

Citation

Read Now

November 2012
Case

The World Bank in 2012: Choosing a Leader

By: Lakshmi Iyer and Ian McKown Cornell

In 2012, the World Bank faced important questions in terms of its future strategy and mission. Should the Bank continue to focus on micro-level development initiatives, such as the Millennium Development Goals (MDG), or return to traditional macro-level financial... View Details

Keywords: Economic Development; Millennium Development Goals; World Bank; International Institutions; Leadership; Development Economics; Emerging Markets; Foreign Direct Investment; Financial Services Industry; Financial Services Industry

Citation

Educators

Purchase

May 2010 (Revised November 2010)
Case

Investment Technology Group

By: Clayton S. Rose and David Lane

Investment Technology Group (ITG) CEO Robert Gasser wondered if the financial crisis had permanently affected the firm's business model. A leader in trade analytics and execution for institutional equity investors, ITG had grown since its establishment in 1987 in step... View Details

Keywords: Customer Relationship Management; Financial Crisis; Investment; Resignation and Termination; Crisis Management; Product Positioning; Organizational Change and Adaptation; Financial Services Industry; Financial Services Industry; New York (city, NY)

Citation

Educators

Purchase

October 2009
Teaching Note

GE Money Bank: The M-Budget Card Initiative (TN)

By: Michael L. Tushman, Sebastian Raisch and Christian Welling

Teaching Note for [410052]. View Details

Keywords: Time Management; Change Management; Problems and Challenges; Projects; Banks and Banking; Innovation and Invention; Product Launch; Knowledge; Experience and Expertise; Value; Competition; Operations; Financial Services Industry; Financial Services Industry

Citation

Purchase

April 2006
Teaching Note

Business Plan for Room For Dessert (TN)

By: Michael J. Roberts and Joseph B. Lassiter III

Teaching Note to (899-008). View Details

Keywords: Service Industry; Service Industry

Citation

Purchase

April 2003
Teaching Note

Achieving Customer Satisfaction at Pizza Hut (TN) (A) and (B)

By: V.G. Narayanan

Teaching Note for (2-101-006) and (2-101-042). View Details

Keywords: Food and Beverage Industry; Food and Beverage Industry

Citation

January 2001
Case

Achieving Customer Satisfaction at Pizza Hut (B)

By: V.G. Narayanan and Lisa Brem

Supplements the (A) case. View Details

Keywords: Food; Customer Satisfaction; Quality; Marketing; Food and Beverage Industry; Food and Beverage Industry

Citation

Educators

October 2000
Teaching Note

StarMedia: Launching a Latin American Revolution TN

By: Thomas R. Eisenmann and Jon K Rust

Teaching Note for (9-800-166). View Details

Keywords: Information Technology Industry; Information Technology Industry

Citation

Purchase

August 2000 (Revised September 2000)
Case

Extraprise

By: Srikant M. Datar, Krishna G. Palepu and Sarah S. Khetani

In the three years since it was founded, the Boston-based Internet strategy consulting firm, Extraprise, has changed its strategy three times. Jennifer Gabler, the CFO, considers what kinds of control systems she can put in place to ensure the company can continue to... View Details