Customer Relationship Management - Publications - Faculty & Research

01 Dec 2003
News

Can Manufacturing Keep Its Edge?

“Pretty straightforward. Pretty frightening.” That’s how Jim Sharpe (MBA 1976), chairman and CEO of Extrusion Technology, Inc. (ET), describes an out-of-the-blue situation his company faced two years ago, when its largest customer... View Details

Keywords: Julia Hanna; Manufacturing

01 Dec 2002
News

Building a Network for Social Enterprise in Latin America

cases are made of, a fact not lost on professors Gerardo Lozano and Carlos Romero at Mexico's Escuela de Graduados en Administración y Dirección de Empresas (EGADE). Rather than focus on cross-cultural marketing or management issues,... View Details

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Conflict of Interest | About

and establish a process for communication and management of real or perceived conflicts relating to: Conflict of Interest Relationships with Third Parties / Gift Policy Conflict of Commitment Harvard... View Details

7 PM – 9 PM EDT, 29 Sep 2016

Alumnae Circles Open House: Washington D.C.

Women's groups are launching- are you interested? Register for this upcoming open house to learn more. View Details

Fall 2024
Article

The Case for Climate Alliances

By: Matteo Gasparini, Knut Haanaes, Emily Tedards and Peter Tufano

Business leaders are under pressure to address the climate crisis, but they can’t do so alone. Climate alliances can help leaders and firms be more ambitious, responsible, and effective in driving the systems change necessary to save the planet. View Details

Keywords: Climate Change; Corporate Social Responsibility and Impact; Partners and Partnerships

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2006
Chapter

UK Competitiveness-Old Labour Market Institutions, New Collaborative Roles

By: Christian H.M. Ketels

Keywords: Labor and Management Relations; Working Conditions; Cooperation; Competitive Advantage; United Kingdom

Citation

06 Oct 2022
News

Successful Leaders Are Great Coaches

23 Sep 2022
News

Stop Feeling Guilty About Delegating

30 Nov 2020
News

Maternity Leave Isn’t Enough to Retain New Moms

01 Oct 2002
News

View from the Top

people in the company and the person who is working the assembly line or answering the phones. How do you stay in touch with those who work for you? Mühlemann: Walking around, seeing customers together with colleagues, e-mail,... View Details

01 Dec 2010
News

Do Good: Eat Chocolate

also differentiated by percentage of cacao solids, from 50 percent to 70 percent. In her HBS application essays, Endline wrote of wanting to start a business but instead went to Yahoo! as a product manager after graduating. “The company... View Details

Keywords: Julia Hanna; candy; chocolate; Crop Production; Agriculture; Food Manufacturing; Manufacturing

July 2015 (Revised October 2015)
Case

Building Strong Partnerships at the Inter-American Development Bank

By: Amy C. Edmondson, Erin L. Henry, Andreas Georgoulias and Natalie Bartlett

Building Strong Partnerships at the Inter-American Development Bank details the development of the bank's new Office of Outreach Partnerships to sustain a culture of innovation through maintaining and generating partnerships in order to fulfill the bank's greater... View Details

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March 2002 (Revised June 2002)
Case

EMCF: A New Approach at an Old Foundation

By: Allen S. Grossman and Daniel F. Curran

Michael Bailin, president of the Edna McConnell Clark Foundation (EMCF), embarked on a three-year effort to transform the foundation's grant-making in theory and practice. This case details his efforts to move from an "initiatives-based" approach in philanthropy to a... View Details

Keywords: Business Model; Philanthropy and Charitable Giving; Leadership; Management Practices and Processes; Performance Expectations; Non-Governmental Organizations; Cognition and Thinking; Customization and Personalization; Theory

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03 Aug 2016
What Do You Think?

How Can We Hold the “Leadership Industry” Accountable?

in the first place,” Lloyd wrote. Bealeader commented: “ leadership training is too often: (1) an infrequent, if not one time, event, and (2) offered to a select few.” In citing the pressures of market norms, Clark & Associates suggested that “Leadership is based... View Details

Keywords: by James Heskett; Education

January 2014 (Revised February 2014)
Teaching Note

Rana Plaza: Workplace Safety In Bangladesh (A) and (B)

By: John A. Quelch and Margaret L. Rodriguez

On April 24, 2013 the Rana Plaza factory building collapsed in Dhaka, the capital of Bangladesh. Over 1,100 people were killed in the worst industrial accident since the Union Carbide plant gas leak in Bhopal, India. Most of the victims worked for garment factories,... View Details

Keywords: Safety; Multinational Firms and Management; Labor Unions; Business and Stakeholder Relations; Working Conditions; Corporate Accountability; Crisis Management; Manufacturing Industry; Apparel and Accessories Industry; Bangladesh

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2025
Working Paper

How Does Wage Inequality Affect the Labor Movement

By: Barbara Biasi, Zoë B. Cullen, Julia H. Gilman and Nina Roussille

This paper provides causal evidence on how wage inequality among workers affects the labor movement using three complementary research designs: a vignette experiment with union organizers, a natural policy experiment that increased wage inequality among Wisconsin... View Details

Keywords: Wages; Equality and Inequality; Labor and Management Relations; Labor Unions; Negotiation

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October 20, 2023
Article

How ENGOs Can Support Corporate Climate Change Efforts

By: Michael W. Toffel

Nearly half of CEOs view climate change as affecting their companies now or within the coming decade, but there is also a wide gap between what CEOs say is progress on tackling climate change and what many of their investors believe are effective actions. Companies... View Details

Keywords: Climate Change; Corporate Social Responsibility and Impact; Business and Shareholder Relations

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June 2009 (Revised October 2011)
Case

Mina O'Reilly at Logan Airport's TSA

By: Michel Anteby and Erin McFee

Mina O'Reilly, an officer at Logan Airport's Transportation Security Administration (TSA) in Boston, must discipline an employee responsible for a security breach that resulted in a 45-minute terminal closure during peak hours, a potential threat to traveler safety,... View Details

Keywords: Corporate Accountability; Employee Relationship Management; Organizational Culture; Air Transportation; Air Transportation Industry; Boston

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