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  • 01 Mar 2004
  • What Do You Think?

Are Customer Loyalty Initiatives Worth the Investment?

quest for loyal customers is largely wasted effort ... Companies that have committed to complicated schemes for customer loyalty management (such as Lexus, Staples, and American Airlines) don't have much to show for it... View Details
Keywords: by James Heskett
  • November 2024 (Revised July 2025)
  • Case

Polish Agro: Where Do We Grow From Here?

By: Willy C. Shih, Lena Duchene and Daniela Beyersdorfer
By July 2024, Polish Agro had grown into one of Poland’s fastest-growing agribusinesses, with €230 million in revenue, 82 employees, and operations across Northern Poland. The company supported farmers with essential agricultural inputs like fertilizers and seeds,... View Details
Keywords: Plant-Based Agribusiness; Distribution; Volatility; Customer Focus and Relationships; Customer Value and Value Chain; Climate Change; Environmental Regulation; Profit; Trade; Digital Strategy; Innovation Strategy; Crisis Management; Growth and Development Strategy; Resource Allocation; Advertising; Brands and Branding; E-commerce; Business and Community Relations; Networks; Adaptation; Adoption; Competitive Advantage; Business Model; Health Pandemics; War; Agriculture and Agribusiness Industry; Europe; Poland
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  • 03 Feb 2021
  • Blog Post

Faculty Spotlight: Professor Jurgen Weiss

course. His research and consulting work focus on the fundamental transformation of the energy industry in light of rapid technological change and climate change-related pressures. Professor Weiss is a faculty affiliate of BEI. In this... View Details
  • 06 Oct 2023
  • Book

Yes, You Can Radically Change Your Organization in One Week

solve difficult problems. Denouncing Mark Zuckerberg’s informal Facebook motto, “move fast and break things,” partners Frei and Morriss combine their decades of consulting experience—Frei as the UPS Foundation Professor of Service View Details
Keywords: by Kristen Senz
  • 29 Sep 2003
  • Research & Ideas

Pride Goeth Before a Profit

At General Motors' Car Assembly Plant in Wilmington, DE, there is a film that managers like to show when times get tough. Dating to 1991, the film opens with a GM executive saying that the plant will be closed in three years. There is no... View Details
Keywords: by Theodore Kinni
  • September 2019 (Revised June 2021)
  • Case

Blenheim Chalcot

By: John R. Wells and Benjamin Weinstock
In April 2019, Manoj Badale and Charles Mindenhall, co-founders of Blenheim Chalcot, were contemplating how they might go about developing their portfolio. Since founding the company as an internet consultancy called netdecisions in 1998, Badale and Mindenhall had... View Details
Keywords: Venture Capital; Entrepreneurship; Business Model; Growth and Development Strategy; United Kingdom; United States; India
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  • 15 Jun 2010
  • First Look

First Look: June 15

case:http://cb.hbsp.harvard.edu/cb/product/310071-PDF-ENG George Martin at The Boston Consulting Group (A) Leslie A. Perlow and Kerry HermanHarvard Business School Case 410-112 George Martin, managing... View Details
Keywords: Martha Lagace
  • 14 Dec 2016
  • HBS Seminar

Siobhan O'Mahony and Rebecca Karp, Boston University

  • April 1997 (Revised July 1997)
  • Case

KPMG Peat Marwick U.S.: One Giant Brain

Demonstrates how organizations can move toward creation of processes and information technology infrastructures for effective knowledge management in order to enhance performance and productivity. More specifically, describes the knowledge management strategy of KPMG... View Details
Keywords: Internet; Information Technology; Knowledge Management; Consulting Industry; Consulting Industry; United States
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  • Web

Program Requirements - Doctoral

term of the student's doctoral program. Doctoral Coursework A minimum of 13 semester courses at doctoral level, plus unit seminars are required. Each semester students will consult with the Technology and Operations View Details
  • Program

Agribusiness Seminar

and manage risks arising from climate change and environmental pressures Assess strategies for entering and competing international markets Identify ways to build the resilience and flexibility needed to thrive in an evolving industry... View Details
Keywords: Agriculture; Agriculture
  • Career Coach

Peter Platzer

market. Having re-invented his career path multiple times, he is particularly adept in helping individuals navigate career changes also later in life. Work Experience: Entrepreneurship (CEO and co-founder of a space exploration company), Investment View Details
Keywords: Consulting; Consulting; Consulting; Consulting; Consulting; Consulting
  • Program

Designing and Executing Corporate Revitalization

major corporate challenges proactively, make the right strategic moves, and lead a revitalization effort that establishes a firm foundation for growth. This program is eligible for the Certificate of Management Excellence. Learn More Key... View Details
  • September 1990
  • Case

Bain & Co., Inc.: Growing the Business

By: Michael Y. Yoshino
Raises management issues facing Bain & Co. in formulating its future global strategy and implementation of that strategy. View Details
Keywords: Global Strategy; Management; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Management Analysis, Tools, and Techniques; Strategy; Expansion; Consulting Industry; Consulting Industry
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  • January 2025 (Revised April 2025)
  • Case

Blue Frontier: Disrupting Air Conditioning

By: Rosabeth Moss Kanter and Jacob A. Small
Serial entrepreneur Daniel Betts founded Blue Frontier in South Florida to offer a climate-friendly solution to increase air conditioning efficiency and dehumidify using new technology he developed. Backed by significant venture capital, Blue Frontier had to choose... View Details
Keywords: Entrepreneurship; Climate Change; Environmental Sustainability; Technological Innovation; Market Entry and Exit; Performance Efficiency; Business Strategy; Florida
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  • 14 Feb 2011
  • Research & Ideas

Clay Christensen’s Milkshake Marketing

says. He adds that this marketing paradigm comes with the additional benefit of being difficult to rip off. Nobody, for example, has managed to copy IKEA, which helps its customers do the job of furnishing an apartment right now.... View Details
Keywords: by Carmen Nobel; Retail; Service; Consumer Products; Food & Beverage
  • Web

Value-Based Health Care - Institute For Strategy And Competitiveness

outcomes to increase patient value. Patients Participate actively in managing personal health, and, when faced with care and treatment options, seek assistance in understanding the expected outcomes. Health Plans Maximize value for... View Details
  • 28 May 2024
  • In Practice

Job Search Advice for a Tough Market: Think Broadly and Stay Flexible

of Labor Statistics. US employers added 175,000 jobs, seasonally adjusted, far fewer than the more than 300,000 in March and below the 240,000 analysts expected. For those seeking business careers, success might mean searching beyond traditional first jobs like View Details
Keywords: by Rachel Layne
  • 2017
  • Working Paper

Business History, the Great Divergence and the Great Convergence

By: Geoffrey Jones
This working paper provides a business history perspective on debates about the Great Divergence, the rise of the income gap between the West and the Rest, and the more recent Great Convergence, which has seen a narrowing of that gap. The literature on the timing and... View Details
Keywords: Business History; Economics; History; Wealth and Poverty; Developing Countries and Economies; Economic Growth
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  • 13 Apr 2009
  • Research & Ideas

Kind of Blue: Pushing Boundaries with Miles Davis

What." Since 2009 marks the 50th anniversary of the release of Kind of Blue, it's a good time to ask: How did he do it? One of the answers is "radical simplicity," according to HBS professor Robert D. Austin and Carl Størmer, founding principal of... View Details
Keywords: by Martha Lagace; Music