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  • 22 Jun 2021
  • Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

retention, and performance; bad ones have a correspondingly negative effect. Good management is about a specific set of behaviors that hold constant across industries, functions, and national cultures—specifically, these, from Google’s... View Details
Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel
  • 11 Apr 2017
  • First Look

First Look at New Research, April 11

forthcoming Journal of Accounting & Economics Career Concerns of Banking Analysts By: Horton, Joanne, George Serafeim, and Shan Wu Abstract—We study how career concerns influence banking analysts' forecasts and how their forecasting View Details
  • 01 Nov 2011
  • First Look

First Look: Nov. 1

managerial decision making. Six facets of institutional logic-a common purpose, a long-term focus, emotional engagement, partnering with the public, innovation, and self-organization-radically alter leadership and corporate behavior and... View Details
Keywords: Sean Silverthorne
  • 16 Mar 2010
  • First Look

First Look: March 16

Managing such a firm in the era of globalization posed enormous challenges. The book covers the company's strategies and provides compelling evidence of its decision making, marketing, brand management, innovation, acquisition strategies, corporate culture, and View Details
Keywords: Martha Lagace
  • 17 Sep 2013
  • First Look

First Look: September 17

http://www.people.hbs.edu/shanson/shortint_text_20130814_FINAL.pdf September 2013 Organizational Behavior and Human Decision Processes Cheating More for Less: Upward Social Comparisons Motivate the Poorly... View Details
Keywords: Sean Silverthorne
  • 26 Apr 2011
  • Op-Ed

HBS Faculty Comment on Environmental Issues for Earth Day

offering or withholding capital, banks rival governments in their power to shape business behavior across various industries. Cynics wondering if this is just window-dressing should consider the case of Santander Brazil, a top financial... View Details
Keywords: by Staff; Energy; Utilities
  • 05 May 2010
  • What Do You Think?

Is Denial Endemic to Management?

Summing Up How best is denial managed? Denial is endemic to management. It is a natural part of human nature, closely related to the survival instinct. It can be useful or disastrous. And it can be managed. That sums up at least many of... View Details
Keywords: by Jim Heskett
  • 10 Mar 2011
  • What Do You Think?

To What Degree Does the Job Make the Person?

the job incumbent." As Phil Clark put it, "This is similar to the 'chicken or the egg' type of discussion." Don Robertson reminded us that "it is clear that many factors come into play when you start to analyze human... View Details
Keywords: by James Heskett
  • 2025
  • Chapter

Employer-Based Short-Term Savings Accounts

By: Sarah Holmes Berk, John Beshears, Jay Garg, James J. Choi and David Laibson
We study the introduction of a choice architecture design intended to increase short-term savings among employees at five U.K. firms. Employees were offered the opportunity to opt into a payroll deduction program that auto-deposits funds from each paycheck into a... View Details
Keywords: Personal Finance; Compensation and Benefits; Well-being; Behavior; Investment Funds; Employees; United Kingdom
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  • 24 Nov 2009
  • First Look

First Look: Nov. 24

identification. Download the paper: http://www.imanet.org/pdf/11_09_epstein.pdf Nameless + Harmless = Blameless: When Seemingly Irrelevant Factors Influence Judgment of (Un)ethical Behavior Authors:Francesca Gino, Lisa Lixin Shu, and Max... View Details
Keywords: Martha Lagace
  • 30 Aug 2020
  • Working Paper Summaries

Consumers Punish Firms that Cut Employee Pay in Response to COVID-19

Keywords: by Bhavya Mohan, Serena Hagerty, and Michael Norton
  • 20 Feb 2018
  • First Look

First Look at New Research and Ideas, February 20, 2018

to raise additional capital. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53962 forthcoming Games and Economic Behavior Strategy-Proofness of Worker-Optimal Matching with Continuously Transferable Utility By:... View Details
Keywords: Sean Silverthorne
  • 03 Jan 2017
  • First Look

January 3, 2017

interaction of goals and measures with human behavior. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/117112-PDF-ENG Harvard Business School Case 117-113 Management Control Systems Module 13: Identifying Strategic Risk This... View Details
Keywords: Carmen Nobel
  • 18 Feb 2009
  • First Look

First Look: February 18, 2009

selection, and creating separate committees for professional practice, ethics, and compliance and operations; and enhancing its ethics and compliance program through human resource processes (e.g., recruiting, orientation, training, and... View Details
Keywords: Martha Lagace
  • 01 Dec 2011
  • What Do You Think?

Thinking Slow: An Argument for Bureaucracy?

fallacy of the assumptions on which it is based: a world of rational humans who are unemotional, well-informed, and take the long-term view in economic decisions. In contrast, behavioral economics emphasizes... View Details
Keywords: by James Heskett
  • 03 Oct 2018
  • What Do You Think?

How Should Managers Deal with the Challenges of Building an Inclusive Workplace?

other organizations as you use this to turn your human resource to human capital.” Several respondents nevertheless expressed caution in just how to manage inclusion, particularly when it comes to the... View Details
Keywords: by James Heskett
  • 14 Dec 2011
  • Research & Ideas

The New Measures for Improving Nonprofit Performance

organizations as being focused on tangible hard metrics like profit or market capitalization. But for-profits also do a lot of organizational capacity-building work. Venture capital investments are very much about building the organization, by making investments in... View Details
Keywords: by Julia Hanna
  • 18 Mar 2014
  • First Look

First Look: March 18

  Publications August 2013 Social Science & Medicine Who Donates Their Bodies to Science? The Combined Role of Gender and Migration Status Among California Whole-body Donors By: Asad, Asad L., Michel Anteby, and Filiz Garip Abstract—The number of View Details
Keywords: Sean Silverthorne
  • October 2024
  • Article

Canary Categories

By: Eric Anderson, Chaoqun Chen, Ayelet Israeli and Duncan Simester
Past customer spending in a category is generally a positive signal of future customer spending. We show that there exist “canary categories” for which the reverse is true. Purchases in these categories are a signal that customers are less likely to return to that... View Details
Keywords: Churn; Churn Management; Churn/retention; Assortment Planning; Retail; Retailing; Retailing Industry; Preference Heterogeneity; Assortment Optimization; Customers; Retention; Consumer Behavior; Forecasting and Prediction; Retail Industry
Related
  • 22 Feb 2000
  • Research & Ideas

The Mind of the Market: Extending the Frontiers of Marketing Thought

And, it might seem appropriate to ask, how do such philosophical questions relate to marketing? Zaltman's eponymous research tool, the Zaltman Metaphor Elicitation Technique, called ZMET for short, was designed to illuminate exactly these kinds of View Details
Keywords: by Martha Lagace

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