Publications

November 2003 (Revised August 2005)
Case

First Commonwealth Financial Corporation

First Commonwealth Financial Corp., a financial institution in central and southwestern Pennsylvania, implemented the Balanced Scorecard for describing and implementing its new customer-focused strategy. Its founder and chairman decided that the Balanced Scorecard also... View Details

Keywords: Balanced Scorecard; Corporate Strategy; Customers; Corporate Governance; Governing and Advisory Boards; Customer Relationship Management; Executive Compensation; Financial Services Industry; Banking Industry; Pennsylvania

Educators

April 1977
Article

Purchasing Power Gains on Debt: The Effect of Expected and Unexpected Inflation

Keywords: Borrowing and Debt; Inflation and Deflation

spring 1969
Article

Optimal Investigation Strategies with Imperfect Information

Keywords: Strategy; Information; Research

December 1987 (Revised May 1999)
Teaching Note

John Deere Component Works (A) and (B), Teaching Note

Teaching Note for (9-187-107) and (9-187-108). View Details

Keywords: Manufacturing Industry

fall 1975
Article

Investigation and the Significance of Cost Variances: Survey and Extensions

Keywords: Cost

January 1986 (Revised April 1988)
Case

Union Pacific, Introduction

Keywords: Rail Industry

fall 1973
Article

Statistical Sampling in Auditing with Auxiliary Information Estimators

Keywords: Mathematical Methods; Information

2003
Class Lecture

Building Strategy-Focused Organizations with the Balanced Scorecard

Keywords: Balanced Scorecard; Strategy

March 1989
Article

Connecting the Research-Teaching-Practice Triangle

Keywords: Research; Teaching; Practice

1988
Article

Relevance: Putting 'Management' Back into Management Accounting

Keywords: Management; Cost Accounting

08 May 2007
First Look

First Look: May 8, 2007

S. Kaplan and Steven R. Anderson Periodical:Journal of Cost Management 21, no. 2 (March-April 2007): 5-15 Abstract Activity-based costing has enabled managers to see that not all revenue is good revenue and... View Details

Keywords: Martha Lagace

February 2023
Supplement

Performance Management at Afreximbank (B)

By: Robert S. Kaplan, Siko Sikochi, Anna Ngarachu and Namrata Arora

Supplements the (A) case. Founded in October 1993, the Cairo-based African Export-Import Bank (Afreximbank) was a specialized continental financial institution designed to address the low level of intra-African trade, the decline in financial flows to Africa, the... View Details

Keywords: COVID-19 Pandemic; Performance Evaluation; Organizational Culture; Crisis Management; Banking Industry; Africa

01 Dec 2000
News

Books

The Strategy-Focused Organization by Robert S. Kaplan and David P. Norton (Harvard Business School Press) Following the success of their 1996... View Details

Keywords: Rogelio Fussa; Publishing Industries (except Internet); Information

2019
Working Paper

The Creative Consulting Company

By: Robert S. Kaplan, Richard Nolan and David P. Norton

During the past 50 years, several consulting companies introduced important new ideas that extended management theory and improved management practice. This paper draws upon public sources and the authors’ personal experiences to describe how three management... View Details

Keywords: Management; Theory; Practice; Performance Improvement; Innovation and Management; Consulting Industry

SSRN

Read Now

19 Dec 2006
First Look

First Look: December 19, 2006

low (-0.16 and 0.006) and decrease over time as network effects become increasingly important. Download working paper: http://www.hbs.edu/research/pdf/07-035.pdf The Demise of Cost and Profit Centers Author:Robert S. View Details

Keywords: Sean Silverthorne

20 Mar 2018
First Look

First Look at New Research and Ideas, March 20, 2018

link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54267 February 6, 2018 Harvard Business Review What Could Amazon's Approach to Health Care Look Like? By: Huckman, Robert S. Abstract—No abstract... View Details

Keywords: Sean Silverthorne

Web

Research in Action - Alumni

the origins of his research interests and taxation in a global context. Action Research to Put Health Care Ideas into Practice Professor Emeritus Robert Kaplan explains his action research, which aims to... View Details

January–February 1988
Article

One Cost System Isn't Enough

Keywords: Cost; System