by John Deighton - Publications - Faculty & Research

28 Apr 2003
Research & Ideas

Supply Chain Risk: Deal With It

degree of collaboration. John Marren relates that when he held a risk management position with a previous employer, the increased reporting requirements imposed by insurers "got me working with people... View Details

Keywords: by David Stauffer

23 Oct 2006
Research & Ideas

Will the “Long Tail” Work for Hollywood?

video via Amazon—but does that create the best environment for the consumer? Research on "overchoice" by HBS professor John Gourville has shown that people can be so overwhelmed View Details

Keywords: by Julia Hanna; Entertainment & Recreation

30 Mar 2015
Video

HBS Campaign - Texas Events

01 Sep 2006
What Do You Think?

Are We Ready for Self-Management?

decision that invites initiative and not followership." But John Inman's comments suggested a concern that was more strongly voiced by others, when he commented that "if you are a command and... View Details

Keywords: by James Heskett

04 Aug 2011
What Do You Think?

How Dangerous Is Common Sense to Managers?

Summing Up Does Common Sense Impede Change? Common sense is the decision-maker's friend when the decision has to be made rapidly, with a minimum of research or formal theory, with no more than moderate risk or consequences, and by... View Details

Keywords: by James Heskett

02 Apr 2001
Research & Ideas

What Makes a Good Leader?

change the whole ant farm. But such a construction, those interviewed for this article agree, erroneously leads to a bimodal way of looking at something that should really be evaluated on two separate scales. "Everybody has got a little bit of each in them,"... View Details

Keywords: by Deborah Blagg & Susan Young

12 May 2020
Research & Ideas

It’s Time To Relaunch Your Remote Team

by offering input, asking questions, and responding to others based on their experience working together thus far. In the relaunch session, the team can discuss how business goals and strategy may have changed in light of the pandemic.... View Details

Keywords: by Tsedal Neeley

25 Nov 2015
News

DoorDash Could Be the Next Unicorn—Or a Sign of Disaster

August 1992 (Revised September 2002)
Case

Star Distributors, Inc. (A)

By: David A. Thomas

Depicts the conflict and organizational problems that emerged in a franchise operation owned by Paul Logan, an African American, and John Heyman, a white American. Provides the opportunity to examine the ways in which race influences managerial behavior and... View Details

Keywords: Conflict Management; Performance Effectiveness; Franchise Ownership; Race; Management Style; Conflict and Resolution; Business and Stakeholder Relations

Citation

Educators

Purchase

15 Oct 2007
Research & Ideas

Businesses Beware: The World Is Not Flat

Thomas Friedman, author of "The World Is Flat: A Brief History of the Twenty-first Century", opines that a number of events ranging from the fall of the Berlin Wall to the rise of the Internet have flattened the competitive landscape worldwide View Details

Keywords: by Martha Lagace

13 Apr 2015
News

Sizing up climate change

27 Jul 2017
News

The Revolution in Advertising: From Don Draper to Big Data

01 May 2019
What Do You Think?

What Should the Leadership of YouTube Do?

remained engaged. “On the surface, YouTube’s business model appears to be the work of genius. But it has posed problems.” According to Google investor John Doerr, she inherited a stretch goal set in 2012 to increase viewer engagement... View Details

Keywords: by James Heskett; Entertainment & Recreation; Media & Broadcasting

19 Sep 2005
Research & Ideas

Rethinking Company Loyalty

both employers and employees to strike a brand-new balance when it comes to loyalty—one that gives organizations the focus and expertise they need to compete and employees the career development opportunities they demand? According to the experts interviewed View Details

Keywords: by Lauren Keller Johnson

17 Mar 2022
News

Websites’ Privacy Notices Are Supposed to Be Reassuring. They Often Aren’t.

16 Apr 2019
News

Would You Live in a Smart City Where Government Controls Privacy?

16 Nov 2009
Research & Ideas

The Times Captures History of American Business

From the dawn of the U.S. transcontinental railroad in 1869 to the widespread embrace of consumer products like cell phones and iPods in our time, the story of American business is in constant motion, never at rest—or at ease. A new volume edited and narrated View Details

Keywords: by Martha Lagace; Journalism & News

June 2021
Case

The Canada Pension Plan Investment Board (CPP Investments): April 2021

By: Josh Lerner, Reza Satchu and Alys Ferragamo

The Canada Pension Plan Investment Board (CPPIB) is one of the largest pools of investment capital in the world and follows a rigorous “Total Portfolio Framework” in its approach to investment management. In April of 2021, John Graham was just two months into his role... View Details