Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
  • Research
    • Research
    • Publications
    • Global Research Centers
    • Case Development
    • Initiatives & Projects
    • Research Services
    • Seminars & Conferences
    →
  • Publications→

Publications

Publications

Filter Results: (3,012) Arrow Down
Filter Results: (3,012) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (3,012)
    • People  (12)
    • News  (812)
    • Research  (1,419)
    • Events  (17)
    • Multimedia  (16)
  • Faculty Publications  (547)

Show Results For

  • All HBS Web  (3,012)
    • People  (12)
    • News  (812)
    • Research  (1,419)
    • Events  (17)
    • Multimedia  (16)
  • Faculty Publications  (547)
← Page 29 of 3,012 Results →
  • Research Summary

The Role of the Internet in Enhancing Service and Reducing Cost

Is delivering service (both internal and external) facilitated by the Internet a zero sum game in which costs associated with delivering superior service must always be passed on to customers in the form of higher prices? Does the quantity and type of service... View Details

  • January 2025
  • Supplement

Colbún’s Angostura Dam Project (B)

By: James K. Sebenius and Nicolas Andrade
The A case describes Colbún Chile’s plans for the Angostura dam in the Bío Bío River, a hydroelectric construction venture with major challenges given the region’s history of indigenous resistance. This context was especially unfavorable given the highly contentious... View Details
Keywords: Bargaining; Dam; Stakeholder Analysis; Environmental Negotiation; Negotiation; Conflict and Resolution; Alternative Energy; Natural Environment; Environmental Sustainability; Business and Stakeholder Relations; Energy Industry; Chile
Citation
Related
Sebenius, James K., and Nicolas Andrade. "Colbún’s Angostura Dam Project (B)." Harvard Business School Supplement 925-017, January 2025.
  • June 2016
  • Article

Understanding Online Hotel Reviews Through Automated Text Analysis

By: Shawn Mankad, Hyunjeong "Spring" Han, Joel Goh and Srinagesh Gavirneni
Customer reviews submitted at Internet travel portals are an important yet underexplored new resource in obtaining feedback on customer experience for the hospitality industry. These data are often voluminous and unstructured, presenting analytical challenges for... View Details
Keywords: Hotel Reviews; Natural Language Processing; Information Technology; Service Operations; Accommodations Industry; Moscow
Citation
Find at Harvard
Purchase
Related
Mankad, Shawn, Hyunjeong "Spring" Han, Joel Goh, and Srinagesh Gavirneni. "Understanding Online Hotel Reviews Through Automated Text Analysis." Service Science 8, no. 2 (June 2016): 124–138.
  • September 2022
  • Article

Energy Innovation Funding and Institutions in Major Economies

By: Jonas Meckling, Clara Galeazzi, Esther Shears, Tong Xu and Laura Diaz Anadon
Accelerating energy innovation for decarbonization hinges on public investment in research, development and demonstration (RD&D). Here we examine the evolution and variation of public energy RD&D funding and institutions and associated drivers across eight major... View Details
Keywords: Research and Development; Innovation and Invention; Energy Policy; Government Legislation; Energy Sources
Citation
Register to Read
Related
Meckling, Jonas, Clara Galeazzi, Esther Shears, Tong Xu, and Laura Diaz Anadon. "Energy Innovation Funding and Institutions in Major Economies." Nature Energy 7, no. 9 (September 2022): 876–885.

    Monique Burns Thompson

    Monique Burns Thompson is an accomplished social entrepreneur who returns to HBS (class of 1993) and brings her twenty years of successful start-up and organizational leadership experience to her research and teaching at HBS.  She has led as a co-founder, President,... View Details

      Jacob M. Cook

      Jacob Cook is a Lecturer in the Marketing Unit at Harvard Business School, where he teaches the EC course Digital Marketing & AI Workshop. His work focuses on how companies design and scale customer acquisition and retention strategies using digital marketing,... View Details

      • 2015
      • Working Paper

      Thick as Thieves? Dishonest Behavior and Egocentric Social Networks

      By: Jooa Julia Lee, Dong-Kyun Im, Bidhan Parmar and Francesca Gino
      People experience a threat to their moral self-concept in the face of discrepancies between their moral values and their unethical behavior. We theorize that people's need to restore their view of themselves as moral activates thoughts of a high-density personal social... View Details
      Keywords: Moral Sensibility; Behavior; Social and Collaborative Networks
      Citation
      SSRN
      Read Now
      Related
      Lee, Jooa Julia, Dong-Kyun Im, Bidhan Parmar, and Francesca Gino. "Thick as Thieves? Dishonest Behavior and Egocentric Social Networks." Harvard Business School Working Paper, No. 15-064, February 2015.
      • 16 Nov 2016
      • Blog Post

      My HBS Journey

      heartbroken, as I will miss so much everyone I connected with here, but I am completely certain that choosing to pursue an MBA at HBS has been one of the best decisions I ever made.  The HBS experience is meticulously View Details
      • 2021
      • Article

      Fair Influence Maximization: A Welfare Optimization Approach

      By: Aida Rahmattalabi, Shahin Jabbari, Himabindu Lakkaraju, Phebe Vayanos, Max Izenberg, Ryan Brown, Eric Rice and Milind Tambe
      Several behavioral, social, and public health interventions, such as suicide/HIV prevention or community preparedness against natural disasters, leverage social network information to maximize outreach. Algorithmic influence maximization techniques have been proposed... View Details
      Citation
      Read Now
      Related
      Rahmattalabi, Aida, Shahin Jabbari, Himabindu Lakkaraju, Phebe Vayanos, Max Izenberg, Ryan Brown, Eric Rice, and Milind Tambe. "Fair Influence Maximization: A Welfare Optimization Approach." Proceedings of the AAAI Conference on Artificial Intelligence 35th (2021).
      • 11 Jan 2010
      • Research & Ideas

      Mixing Open Source and Proprietary Software Strategies

      that market segment. We find that when the value of the complementary good and user innovation is low (meaning that the technical possibilities for users to improve the software are limited), the firm will... View Details
      Keywords: by Julia Hanna; Web Services
      • April, 2023
      • Article

      Reducing Information Barriers to Solar Adoption: Experimental Evidence from India

      By: Meera Mahadevan, Robyn C. Meeks and Takashi Yamano
      Off-grid solar technologies hold promise for unelectrified and low-quality electricity settings; however, their adoption remains low. Important barriers to adoption, such as incomplete information remain relatively unexplored in developing countries. In collaboration... View Details
      Keywords: Technology Adoption; Renewable Energy; Knowledge Sharing; Developing Countries and Economies; India
      Citation
      Read Now
      Related
      Mahadevan, Meera, Robyn C. Meeks, and Takashi Yamano. "Reducing Information Barriers to Solar Adoption: Experimental Evidence from India." Energy Economics 120 (April, 2023).
      • August 2018
      • Case

      Garanti Payment Systems: Digital Transformation Strategy (A)

      By: Shelle M. Santana and Esel Çekin
      Işıl Akdemir Evlioğlu, executive vice president of marketing at Garanti Payment Systems (GPS), a subsidiary of Garanti Bank, is grappling with three questions. First, should GPS create its own mobile app for credit card customers or leverage the bank’s already... View Details
      Keywords: Loyalty Program; Campaign Management; Campaign Enrollment; Branding; Customer Acquisition; Regulations; Regulatory Changes; Bank; Retail Banks; Banking; Credit Card; Payment Systems; Installment; Mobile App; Call Center; Data Analytics; Digital Technology; Banks and Banking; Business Subsidiaries; Mobile and Wireless Technology; Credit Cards; Brands and Branding; Governing Rules, Regulations, and Reforms; Decision Choices and Conditions; Digital Transformation; Financial Services Industry
      Citation
      Educators
      Purchase
      Related
      Santana, Shelle M., and Esel Çekin. "Garanti Payment Systems: Digital Transformation Strategy (A)." Harvard Business School Case 519-014, August 2018.

        The Transparency Paradox

        2013 Winner of Academy of Management Awards for Outstanding Publication in Organizational Behavior and Best Published Paper in Organization and Management Theory

        Using data from embedded participant-observers and a field experiment at the second... View Details

          Using AI to Adjust Your Marketing and Sales in a Volatile World

          Why are some firms better and faster than others at adapting their use of customer data to respond to changing or uncertain marketing conditions? A common thread across faster-acting firms is the use of AI models to predict outcomes at various stages of the customer... View Details

          • Profile

          Francesca Ioffreda

          innovate and apply design thinking principles. Finally, I was excited about getting to meet and work with Boston-based health care startups and develop partnership strategies. Looking back on your internship, what did CVS Health do well... View Details
          Keywords: Health Care
          • 13 Aug 2018
          • Blog Post

          Following My Dream: Launching a Venture

          This summer, while most of my classmates pursued internships, I decided to work full-time on my start-up ‘smoodi’, which I recently incorporated. It’s been an amazing experience and I’m grateful for the support I received as a Harvard... View Details
          Keywords: Entrepreneurship
          • 09 Oct 2019
          • Research & Ideas

          For Better Ideas, Bring the Right People to the Brainstorm

          neutral, or even harmful to minting winning ideas. Testing for personality Koning and Hasan detail their findings in the paper Conversations and Idea Generation: Evidence from a Field Experiment, to be published in Research Policy this November. They conducted their... View Details
          Keywords: by Michael Blanding
          • 2008
          • Book

          Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

          By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
          Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit... View Details
          Keywords: Customer Satisfaction; Organizational Change and Adaptation; Customer Ownership; Employee Ownership; Competitive Advantage; Value Creation
          Citation
          Find at Harvard
          Purchase
          Related
          Heskett, James L., W. Earl Sasser Jr., and Joe Wheeler. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Harvard Business Press, 2008.
          • 16 Feb 2021
          • Blog Post

          The Rise of The Sixes: Interview with CEO and Founder Franci Girard

          Wall Street to 5th Avenue Girard’s journey to launching The Sixes, a fashion brand designed specifically for tall women, may have started way back in elementary school, but the road to launching the business took many twists and turns. “I... View Details
          Keywords: Entrepreneurship; Consumer Products / Retail

            Jill J. Avery

            Dr. Jill Avery is a Senior Lecturer of Business Administration and C. Roland Christensen Distinguished Management Educator in the marketing unit at Harvard Business School. She is a respected authority on branding and brand management, customer relationship... View Details

            Keywords: consumer products; arts; advertising; automobiles; retailing; fashion; hotels & motels; food; beverage
            • ←
            • 29
            • 30
            • …
            • 150
            • 151
            • →
            ǁ
            Campus Map
            Harvard Business School
            Soldiers Field
            Boston, MA 02163
            →Map & Directions
            →More Contact Information
            • Make a Gift
            • Site Map
            • Jobs
            • Harvard University
            • Trademarks
            • Policies
            • Accessibility
            • Digital Accessibility
            Copyright © President & Fellows of Harvard College.