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  • All HBS Web  (758)
    • News  (41)
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  • October 1994 (Revised October 1995)
  • Case

AT&T and the International Settlements Problem

By: Willis M. Emmons III and David Riordan
Keywords: Business and Government Relations; Telecommunications Industry
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Emmons, Willis M., III, and David Riordan. "AT&T and the International Settlements Problem." Harvard Business School Case 795-035, October 1994. (Revised October 1995.)
  • March 1994
  • Supplement

Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)

By: Roy D. Shapiro and Michael D. Watkins
Supplements the (A) case. View Details
Keywords: Telecommunications Industry
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Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)." Harvard Business School Supplement 694-077, March 1994.
  • October 1993 (Revised July 1997)
  • Case

Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)

By: Roy D. Shapiro and Michael D. Watkins
AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details
Keywords: Customer Satisfaction; Policy; Compensation and Benefits; Performance Evaluation; Quality; System; Telecommunications Industry
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Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)." Harvard Business School Case 694-047, October 1993. (Revised July 1997.)
  • January – February 1991
  • Article

Championing Change: An Interview with Bell Atlantic's CEO Raymond Smith

By: R. M. Kanter
Keywords: Change; Information; Telecommunications Industry
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Kanter, R. M. "Championing Change: An Interview with Bell Atlantic's CEO Raymond Smith." Harvard Business Review 69, no. 1 (January–February 1991): 118–130. (Reprintings include Leaders on Leadership, edited by W. Bennis. Boston: Harvard Business School Press, 1992; The Challenge of Organizational Change, edited by R.M. Kanter, B.A. Stein, and T.D. Jick. N.Y.: Free Press, 1992.)
  • December 1989 (Revised June 1991)
  • Case

Motorola, Inc.: Bandit Pager Project

By: Steven C. Wheelwright
Describes the development of a fully automated production line for manufacturing radio pagers. The company regarded the project as highly successful; it becomes clear in the case, however, that there were some shortcomings as well. Some marketing issues were not... View Details
Keywords: Time Management; Marketing; Product Development; Production; Success; Projects; Technology; Telecommunications Industry
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Wheelwright, Steven C. "Motorola, Inc.: Bandit Pager Project." Harvard Business School Case 690-043, December 1989. (Revised June 1991.)
  • August 1997 (Revised September 1997)
  • Case

Imedia Corporation: The Pricing Decision

Efi Arazi, the president of a start-up called Imedia, must determine an appropriate pricing strategy for an innovation that will change the basis of competition in the cable TV industry. View Details
Keywords: Technology; Price; Entrepreneurship; Telecommunications Industry
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Kosnik, Thomas J., and Doron Kempel. "Imedia Corporation: The Pricing Decision." Harvard Business School Case 598-005, August 1997. (Revised September 1997.)
  • February 1992 (Revised December 1992)
  • Supplement

MCI Vision (B)

By: Frank V. Cespedes
Supplements the (A) case. Designed as an in-class handout. View Details
Keywords: Telecommunications Industry
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Cespedes, Frank V. "MCI Vision (B)." Harvard Business School Supplement 592-084, February 1992. (Revised December 1992.)
  • July 1987
  • Case

Investor Relations at AT&T

By: Stephen A. Greyser and Norman Klein
Keywords: Business and Shareholder Relations; Telecommunications Industry
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Greyser, Stephen A., and Norman Klein. "Investor Relations at AT&T." Harvard Business School Case 588-003, July 1987.
  • April 1986 (Revised June 1993)
  • Case

Cox Cable (A)

By: Frank V. Cespedes
Keywords: Telecommunications Industry
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Cespedes, Frank V. "Cox Cable (A)." Harvard Business School Case 586-045, April 1986. (Revised June 1993.)
  • September 1980 (Revised July 1981)
  • Supplement

AT&T -- Long Lines Department National Account Selling (B)

By: Thomas V. Bonoma and Benson P. Shapiro
Keywords: Marketing; Telecommunications Industry
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Bonoma, Thomas V., and Benson P. Shapiro. "AT&T -- Long Lines Department National Account Selling (B)." Harvard Business School Supplement 581-032, September 1980. (Revised July 1981.)
  • June 1980 (Revised December 1980)
  • Supplement

AT&T Long Lines (B), Telemarketing: Introduction to Video 1

By: Benson P. Shapiro
Keywords: Telecommunications Industry
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Shapiro, Benson P. "AT&T Long Lines (B), Telemarketing: Introduction to Video 1." Harvard Business School Supplement 580-146, June 1980. (Revised December 1980.)
  • November 1991 (Revised June 1992)
  • Case

AT&T: The Dallas Works (A)

Describes the organizational challenges facing an AT&T plant a few years after the breakup of AT&T. In an effort to empower workers and to unite the factory behind change, management proposes an unusual team-based approach to driving the change. Teaching Objective: To... View Details
Keywords: Organizational Change and Adaptation; Change Management; Groups and Teams; Organizational Culture; Telecommunications Industry; Texas
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Jick, Todd D. "AT&T: The Dallas Works (A)." Harvard Business School Case 492-023, November 1991. (Revised June 1992.)
  • October 1987 (Revised April 1991)
  • Supplement

Motorola and Japan (A), Supplement

By: David B. Yoffie and John J. Coleman
Updates Motorola and Japan (A) for 1982. View Details
Keywords: Telecommunications Industry; Japan
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Yoffie, David B., and John J. Coleman. "Motorola and Japan (A), Supplement." Harvard Business School Supplement 388-057, October 1987. (Revised April 1991.)
  • October 1987 (Revised February 1992)
  • Case

Motorola and Japan (A)

By: David B. Yoffie and John J. Coleman
In 1981, Motorola was reevaluating its strategy towards Japan. The firm had been successful in penetrating the Japanese market, and it was confronting increased Japanese competition at home. How it should respond and with what kind of organization were the central... View Details
Keywords: Market Entry and Exit; Standards; Competition; Corporate Strategy; Telecommunications Industry; Japan
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Yoffie, David B., and John J. Coleman. "Motorola and Japan (A)." Harvard Business School Case 388-056, October 1987. (Revised February 1992.)
  • October 1986 (Revised March 1989)
  • Case

North American Telecom International

By: David B. Yoffie and John J. Coleman
Keywords: Telecommunications Industry
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Yoffie, David B., and John J. Coleman. "North American Telecom International." Harvard Business School Case 387-021, October 1986. (Revised March 1989.)
  • October 1984
  • Teaching Note

AT&T and the Access Charge, Teaching Note

By: Richard H.K. Vietor
Keywords: Telecommunications Industry
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Vietor, Richard H.K. "AT&T and the Access Charge, Teaching Note." Harvard Business School Teaching Note 385-068, October 1984.
  • 30 Nov 2011
  • Research & Ideas

Only Capitalists Can Save Capitalism

of the industrial system, or the way society wanted it to function," says Bower. "And lo and behold, we now have a crisis that illustrates what they were concerned about." “If you believe that the problems ahead are likely to be very... View Details
Keywords: by Maggie Starvish
  • March 2000 (Revised May 2001)
  • Case

Jill Greenthal at Donaldson, Lufkin & Jenrette (A): The TCI/AT&T Deal

By: Ashish Nanda, Thomas J. DeLong and Sarah S. Khetani
Jill Greenthal, managing director at Donaldson, Lufkin & Jenrette, is leading her team of investment bankers to negotiate on behalf of Tele-Communications, Inc. (TCI) on a potential landmark deal with AT&T. Representing TCI in the negotiations is the culmination of... View Details
Keywords: Leadership; Negotiation Process; Service Delivery; Groups and Teams; Entrepreneurship; Negotiation Deal; Gender; Banking Industry; Banking Industry; Banking Industry
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Nanda, Ashish, Thomas J. DeLong, and Sarah S. Khetani. "Jill Greenthal at Donaldson, Lufkin & Jenrette (A): The TCI/AT&T Deal." Harvard Business School Case 800-213, March 2000. (Revised May 2001.)
  • July 2018
  • Teaching Note

Verizon 2018

By: Rosabeth Moss Kanter and Jonathan Cohen
Teaching Note for HBS No. 318-114. In 2018, CEO Lowell McAdam led efforts to transform Verizon through digital innovation, media acquisitions and integration, and changes to the company culture. He sought to manage change at the company as growth in traditional areas... View Details
Keywords: Change; Change Leadership; Change Management; Innovation; Digital; Management; Leading Change; Innovation and Management; Acquisition; Integration; Organizational Culture; Telecommunications Industry; Telecommunications Industry; United States
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Kanter, Rosabeth Moss, and Jonathan Cohen. "Verizon 2018." Harvard Business School Teaching Note 319-031, July 2018.
  • June 2004 (Revised September 2005)
  • Case

Cox Communications, Inc.

By: Thomas R. Eisenmann and Jonathan Gibbons
Cox Communications, the third largest U.S. cable television system operator, is confronting strategy decisions in mid-2004. Cox managers must decide whether to speed its deployment of Voice over Internet Protocol (VoIP), which offers capital and operating costs savings... View Details
Keywords: Customers; Information Technology; Competition; Product Development; Media and Broadcasting Industry; Media and Broadcasting Industry; United States
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Eisenmann, Thomas R., and Jonathan Gibbons. "Cox Communications, Inc." Harvard Business School Case 804-192, June 2004. (Revised September 2005.)
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