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- All HBS Web (1,680)
- Faculty Publications (51)
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- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
Over a dozen years ago, HBS professors Ben Shapiro and Kash Rangan conducted research with colleague John J. Sviokla, focusing on the impact that a company's order management cycle (OMC) has on customers. Think View Details
Keywords: by Sarah Jane Johnston
- 04 Dec 2000
- What Do You Think?
Have We Overdone Deregulation and Privatization?
that they just don't want to have to study or worry about. Life is already complex enough. Willis Emmons of the Georgetown University faculty and author of a new book, The... View Details
Keywords: by James Heskett
- 20 Feb 2006
- Research & Ideas
Are Company Founders Underpaid?
No one says the life of the entrepreneur is glamorous, at least in the start-up phase. Financing pressures. Bad diet. Family—what family? And now new research from Harvard Business School professor Noam... View Details
- 03 Nov 2022
- Op-Ed
Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains
customers? We might need to buy more cloud storage.” CEO: “Ugh, I was hoping to keep our spending down before we close our A round next quarter, but I guess that’s a good sign that we’re selling. Revenue, yay!” “It became a unique badge... View Details
Keywords: by Julia Austin
- 02 Feb 2004
- Research & Ideas
Where Does Apple Go From Here?
little bit like the movie business. In years when you have Lord of the Rings, life is wonderful. But in years when you have Hollywood Cop, it's... View Details
Keywords: by Sean Silverthorne
- 16 Sep 2013
- Research & Ideas
Earnings Calls That Get Lost in Translation
complicated: the use of many words per sentence that featured a high percentage of complex, multisyllabic words, requiring a higher level of... View Details
Keywords: by Dina Gerdeman
- 24 Sep 2012
- Research & Ideas
Why Do We Tax?
characteristics have something in common: they are very strong predictors of lower ability to earn income, at least per person in the household. This fact is clear for the last three traits. But even old... View Details
- 06 Mar 2006
- Research & Ideas
Winners and Losers at the Olympics
enthusiasm they engender? A: The Olympics is one of most powerful brands in the world. The only other sporting event in that league would be the World Cup in soccer, which has a huge following every four View Details
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
you get customers to act in the best interests of the firm? Of my mantras, number one is: Your customer is probably your most powerful asset." To explain how certain companies jump to the head View Details
Keywords: by Martha Lagace
- 22 Apr 2015
- Op-Ed
Reforming Greece: Myths and Truths
importantly, these gains were driven entirely by increases in exports, which as a percentage of GDP rose to 30 percent, much higher than the typical 20 percent that was the norm 10 View Details
Keywords: by George Serafeim
- 18 Nov 2010
- Research & Ideas
GM’s IPO: Back to the Future
and the US auto industry are on their way to recovery and that the IPO symbolizes the beginning of a new stage in the life of GM, whose sales figures have recently shown... View Details
- 06 Jan 2012
- Op-Ed
Where Green Corporate Ratings Fail
policy, and Covalence's EthicalQuote Rankings accounts for managerial activism in the two (of its 45) criteria that examine companies' support of politicians and lobbying practices. By undertaking the challenge View Details
- 21 Jun 2004
- Research & Ideas
Racial Diversity Pays Off
white counterparts." Ely's contribution, he went on to explain, is in developing theory about when and under what circumstances diversity leads to process gains or losses. The questions she asks, he said, include: How do... View Details
Keywords: by Martha Lagace
- 28 Sep 2015
- Research & Ideas
Six Lessons from Mobile Money Ventures in Developing Countries
annually and acquired 15 million customers—more than a third of the country’s population—within five years of launch. A woman checks her mobile phone at a floating market in... View Details
- 31 Jan 2017
- Research & Ideas
The Dow at 20,000: What's That All About?
Stock returns have historically been about five percent per year on average, which would make you think that Dow 30,000 is just nine years away. But we can’t forget that the... View Details
Keywords: by Jim Aisner
- 12 Oct 1999
- Research & Ideas
Spirit at Work: The Search for Deeper Meaning in the Workplace
A host of organizations — among them Lucent Technologies, the Boeing Company, and Southwest Airlines — have recently begun to ponder such intangibles in an effort to attract and maintain a motivated, performance-boosting workforce. Books... View Details
Keywords: by Marguerite Rigoglioso
- 22 Jun 2021
- Research & Ideas
The COVID-19 Mutiny: When Teams Leave and Take Their Clients
When the COVID-19 virus spread worldwide and normal life ground to a halt last year, we thought voluntary employee turnover would drop as well. But the opposite happened in one area: Lift outs—a group of... View Details
- 12 Jul 2006
- Research & Ideas
Competition the Cure for Healthcare
destroy value by adding administrative costs and leads to structures involving health plans and providers and other actors, which are misaligned with patient value. In a world of zero-sum competition, for example, providers will... View Details
- 22 Apr 2002
- Lessons from the Classroom
Entrepreneurship: It Can Be Taught
earlier in their life cycles than ever before. It was so easy to reach liquidity in such a short time that a lot of people believed that was the norm. We're now going back to the viewpoint that it's going to... View Details
Keywords: by Staff
- 18 Feb 2013
- Research & Ideas
Breaking Through a Growth Stall
of US start-ups in the twenty-first century have survived beyond three years. As everyone knows, it's not easy to start a venture that gains traction with paying customers. But it's even harder to grow... View Details
Keywords: by Sean Silverthorne