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- All HBS Web (1,671)
- Faculty Publications (49)
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- 01 May 2000
- What Do You Think?
Can You Hard-Wire Performance?
Boeing and by selling time rather than engines—up-time, that is. The deal guaranteed that GE would keep the engines running for a quoted cost per hour, providing whatever parts, service, and related support might be needed over the View Details
Keywords: by James Heskett
- 22 Apr 2002
- Lessons from the Classroom
Entrepreneurship: It Can Be Taught
earlier in their life cycles than ever before. It was so easy to reach liquidity in such a short time that a lot of people believed that was the norm. We're now going back to the viewpoint that it's going to... View Details
Keywords: by Staff
- 12 Jul 2006
- Research & Ideas
Competition the Cure for Healthcare
destroy value by adding administrative costs and leads to structures involving health plans and providers and other actors, which are misaligned with patient value. In a world of zero-sum competition, for example, providers will... View Details
- 02 Feb 2004
- Research & Ideas
Where Does Apple Go From Here?
little bit like the movie business. In years when you have Lord of the Rings, life is wonderful. But in years when you have Hollywood Cop, it's... View Details
Keywords: by Sean Silverthorne
- 03 Nov 2022
- Op-Ed
Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains
customers? We might need to buy more cloud storage.” CEO: “Ugh, I was hoping to keep our spending down before we close our A round next quarter, but I guess that’s a good sign that we’re selling. Revenue, yay!” “It became a unique badge... View Details
Keywords: by Julia Austin
- 23 Mar 2021
- Book
Succeeding in the New Work-from-Anywhere World
book was actually in the works for almost three years before COVID. Having been deeply involved in the issues of virtual work and global work, I was convinced that people needed an action guide that they... View Details
Keywords: by Michael Blanding
- 16 Sep 2013
- Research & Ideas
Earnings Calls That Get Lost in Translation
complicated: the use of many words per sentence that featured a high percentage of complex, multisyllabic words, requiring a higher level of... View Details
Keywords: by Dina Gerdeman
- 26 Jul 2010
- Research & Ideas
Yes, You Can Raise Prices in a Downturn
Finally, performance pricers relentlessly communicate their value. An example is PACCAR, producer of Kenworth and Peterbilt trucks in a market viewed as a commodity by others. Throughout 70 consecutive years... View Details
- 28 May 2012
- Research & Ideas
A Pragmatic Alternative for Creating a Corporate Social Responsibility Strategy
unhealthy working environment. Yet it shouldn't take a negative headline to move companies toward CSR. In fact, Rangan says, many owners and executives of large, successful corporations are driven by their conscience to give back.... View Details
Keywords: by Dina Gerdeman
- 22 Apr 2015
- Op-Ed
Reforming Greece: Myths and Truths
importantly, these gains were driven entirely by increases in exports, which as a percentage of GDP rose to 30 percent, much higher than the typical 20 percent that was the norm 10 View Details
Keywords: by George Serafeim
- 21 Jun 2004
- Research & Ideas
Racial Diversity Pays Off
white counterparts." Ely's contribution, he went on to explain, is in developing theory about when and under what circumstances diversity leads to process gains or losses. The questions she asks, he said, include: How do... View Details
Keywords: by Martha Lagace
- 17 Mar 2021
- Research & Ideas
Beyond Pajamas: Sizing Up the Pandemic Shopper
When working professionals were shifting to home offices a year ago as COVID-19 was spreading, comedians and pundits predicted that people would no longer need bras and pants that aren’t stretchy. Instead customers would make room for... View Details
- 25 Mar 2001
- Research & Ideas
Who Wants to Be an Entrepreneur? [Part II]
Kristin S. Rhyne, MBA '99, would have loved to have the problems of reconciling employee priorities and juggling financial plans. Late last May, a year after incorporating Polished, she was still struggling... View Details
Keywords: by John S. Rosenberg
- 31 Jan 2017
- Research & Ideas
Why These Business School Professors Oppose Trump's Executive Order on Immigration
professor in the Finance Unit: As an academic, my main reaction to the executive order is that this decision is absolutely not grounded in the facts. I spend a lot of energy teaching my students to look at... View Details
Keywords: by Staff
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
Over a dozen years ago, HBS professors Ben Shapiro and Kash Rangan conducted research with colleague John J. Sviokla, focusing on the impact that a company's order management cycle (OMC) has on customers. Think View Details
Keywords: by Sarah Jane Johnston
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
typical new player, for example, might spend over $100 million in advertising. "There is a big rush for market share," explains Crane. "Firms are gambling that when the dust settles, they will be one of the... View Details
Keywords: by Susan Young
- 12 Oct 1999
- Research & Ideas
Spirit at Work: The Search for Deeper Meaning in the Workplace
A host of organizations — among them Lucent Technologies, the Boeing Company, and Southwest Airlines — have recently begun to ponder such intangibles in an effort to attract and maintain a motivated, performance-boosting workforce. Books... View Details
Keywords: by Marguerite Rigoglioso
- 22 Jun 2021
- Research & Ideas
The COVID-19 Mutiny: When Teams Leave and Take Their Clients
When the COVID-19 virus spread worldwide and normal life ground to a halt last year, we thought voluntary employee turnover would drop as well. But the opposite happened in one area: Lift outs—a group of... View Details
- 24 Sep 2012
- Research & Ideas
Why Do We Tax?
characteristics have something in common: they are very strong predictors of lower ability to earn income, at least per person in the household. This fact is clear for the last three traits. But even old... View Details
- 06 Jan 2012
- Op-Ed
Where Green Corporate Ratings Fail
policy, and Covalence's EthicalQuote Rankings accounts for managerial activism in the two (of its 45) criteria that examine companies' support of politicians and lobbying practices. By undertaking the challenge View Details