Publications

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

in which the needs of the silo come first. Cooperation, in turn, does not solve the inevitable problems associated with the redistribution of power. To make systemic integration work, clout must be in the hands, and the capability to View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

07 Jul 2003
Research & Ideas

4+2 = Sustained Business Success

their great skill in those areas with a mastery of any two out of four secondary management practices—talent, innovation, leadership, and mergers and partnerships. We learned, for example, that it doesn't really matter if you implement... View Details

Keywords: by Nitin Nohria, William Joyce & Bruce Roberson

January 2022
Case

Tomorrow.io Goes to Space

By: Joshua Lev Krieger, Abhishek Nagaraj and James Barnett

This case study explores the evolution of Tomorrow.io, a weather forecasting technology company, as it pivoted toward building and launching space-based weather radar satellites. This strategic shift was driven by the company's ambition to overcome data limitations in... View Details

Keywords: Communication; Competency and Skills; Engineering; Globalization; Innovation and Invention; Performance; Information Technology; Aerospace Industry

December 2010
Article

Acquisitions as Exaptation: The Legacy of Founding Institutions in the U.S. Commercial Banking Industry

By: Christopher Marquis and Zhi Huang

This study focuses on the imprinting of institutional environments, particularly how founding institutions impact intra-organizational capabilities and how such imprints may have different external manifestations in subsequent historical eras. We introduce the concept... View Details

Keywords: Mergers and Acquisitions; Commercial Banking; Organizations; Theory; Policy; Government and Politics; Management Practices and Processes; Strategy; Competency and Skills; United States

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Read Now

August 2009
Case

Intel NBI: Vivonic

By: Willy C. Shih and Thomas Thurston

Vivonic was a start-up that was part of Intel's New Business Initiatives that sought to develop and sell personal health monitoring hardware and software. When it was first funded, Intel was in the midst of record growth and was seeking diversification. But the company... View Details

Keywords: Business Startups; Experience and Expertise; Corporate Entrepreneurship; Product Development; Failure; Diversification; Semiconductor Industry

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16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

pandemic is likely to change how companies do business. Here’s what they said: Michael Beer: Organizations will develop trust-based cultures with employees The coronavirus challenge demands an organization-wide, honest conversation that... View Details

Keywords: by Dina Gerdeman

April 2021
Case

Glass-Shattering Leaders: Jack Rivkin

By: Boris Groysberg and Colleen Ammerman

Jack Rivkin’s innovative approach to hiring, developing, and retaining employees created opportunities for female analysts to thrive at the equity research department he led, and also made the entire department more effective. Rivkin fostered a culture of gender... View Details

Keywords: Gender Inclusivity; Leadership; Organizational Culture; Gender; Talent and Talent Management

30 May 2023
Research & Ideas

Can AI Predict Whether Shoppers Would Pick Crest or Colgate?

human time or human understanding of complexity, I can identify the things that GPT suggests actually matter, and then iterate on those with real data and real consumers to get human-based results,” she says. Developing the right prompt... View Details

Keywords: by Kristen Senz

November 2007
Article

Solve the Succession Crisis by Growing Inside-Outside Leaders

By: Joseph L. Bower

This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. In his interviews and data analysis, Harvard Business School professor Bower found... View Details

Keywords: Talent and Talent Management; Leadership Development; Management Practices and Processes; Management Succession; Planning

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30 Mar 2003
Research & Ideas

The Future of IT Consulting

expertise in designing and coding complex computer applications. SAP and Seibel have developed unique package software, and have provided specialized consulting services to assist in the implementation of the package software. A third... View Details

Keywords: by Sarah Jane Johnston; Consulting

28 Jan 2020
Book

Advanced Leadership Requires More Than Outside-The-Box Thinking

University, where senior and retired executives learn to develop leadership skills in the service of solving large social problems. Many of the examples in the book come from her experience leading that... View Details

Keywords: by Sean Silverthorne

04 Nov 2010
What Do You Think?

Why Do We Chase Stars?

those floating around in the industry." (Vanitha Rangganathan); and "We chase stars because we are fallible Glamor always is enticing." (Vadeed Lobo) Women are particularly successful in porting their skills because "... View Details

Keywords: by Jim Heskett

01 Sep 2021
Op-Ed

How Women Can Learn from Even Biased Feedback

When receiving their performance reviews, most people find such feedback conversations to be difficult, no matter how skilled the feedback-givers are. In a recent survey I conducted of 360 working adults, 89 percent said they were not... View Details

Keywords: by Francesca Gino

28 Mar 2012
What Do You Think?

Are Factory Jobs Important to the Economy?

too-commonly used term, not mine) are tradable on international labor markets. They especially follow the migration of manufacturing activity involving jobs requiring lower skills and compensation. Efforts to revive high value-added... View Details

Keywords: by James Heskett; Manufacturing

February 2025
Case

Hyperscaling Dreams: Ualá's Path from Startup to Fintech Champion

By: Juan Alcácer and Manuel Franck

Ualá, a fintech startup founded in Argentina in 2017 by Pierpaolo Barbieri, aimed to increase financial inclusion in Latin America through a digital platform linked to a prepaid card. After rapid success in Argentina, it expanded into Mexico and Colombia, acquiring... View Details

Keywords: Banks and Banking; Leadership; Venture Capital; Talent and Talent Management; Strategy; Credit; Business Startups; Profit; Growth and Development Strategy; Banking Industry; Argentina; Mexico; Colombia; Latin America