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- All HBS Web (1,229)
- Faculty Publications (299)
- February 2010
- Teaching Note
Koo Foundation Sun Yat-Sen Cancer Center: Breast Cancer Care in Taiwan (TN)
By: Michael E. Porter and Jennifer F Baron
Teaching Note for [710425]. View Details
- 04 Sep 2019
- News
Case Study: Up in the Air
on IT services in 2018, and the direction of global tech trends, the shortage isn’t going away quickly. Berendt cofounded Talent Alpha in 2018 to fill that gap. The Kraków-based startup is building a marketplace to link central and... View Details
- 02 Apr 2019
- Research Event
Women Pay a Higher Career Price in Today's Always-On Work Culture
motivation for working all these hours is not actually to produce high-quality work. In fact, there’s a lot of evidence to suggest that it’s going to undermine the quality of the work.” Confronting deeply held beliefs has been part of... View Details
- 01 Jun 2010
- News
Get Well Soon
first-year required Technology and Operations Management course (TOM), the case offers valuable takeaways for future managers of any complex service organization. “It’s a good TOM case in that it includes hard numbers and rigorous... View Details
- 01 Mar 2005
- News
Better Care at Lower Cost
As the opening presenter at the two-day conference, sponsored by the HBS Health Industry Alumni Association, Christensen made the case for how disruptive innovation could give consumers access to simpler, less expensive, quality care.... View Details
- 01 Sep 2011
- News
Water for Life
development, we strongly believe that the delivery of water and sanitation services to the city of Manila significantly affects the quality of life of the public, especially those in marginalized... View Details
- 08 Mar 2016
- First Look
March 8, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50700 How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased... View Details
Keywords: Sean Silverthorne
- 12 Jul 2019
- News
The Power of Entrepreneurship
started IGNIA because of the power of entrepreneurship to really bring change into an economy, into a country, into a business community. “Especially in a country like this, the disparities are so big. We have easy access to quality... View Details
Keywords: Finance
- 01 Mar 2012
- News
She’s Got Your Back
from homeowner hell, and at a fair price? “These are not things we embrace,” says Angie Hicks (MBA 2000), cofounder and chief marketing officer of Angie’s List, an online service that collects verified consumer reviews of View Details
- 31 Mar 2018
- Working Paper Summaries
Expected Stock Returns Worldwide: A Log-Linear Present-Value Approach
- 01 Apr 2001
- News
Professor Thomas Kennedy Remembered
Professor of Business Administration, Kennedy established a reputation as an exceptional teacher. Dean Kim B. Clark commented, “During his two decades on the faculty, Tom Kennedy played an influential role in an institution that prides itself on the high View Details
- March 1999 (Revised July 1999)
- Case
Dana-Farber Cancer Institute, The
By: Richard M.J. Bohmer and Ann Winslow
Describes the death of a cancer patient in one of the nation's premier cancer treatment centers and examines the organizational and process characteristics that may have contributed to the medical error. View Details
Keywords: Health Care and Treatment; Quality; Service Operations; Management Practices and Processes; Business Processes; Failure; Health Industry
Bohmer, Richard M.J., and Ann Winslow. "Dana-Farber Cancer Institute, The." Harvard Business School Case 699-025, March 1999. (Revised July 1999.)
- 08 Sep 2003
- Research & Ideas
A Bold Proposal for Investment Reform
availability of high quality information on corporate performance is critical to the effective functioning of the exchanges and maintaining their reputations for listing reliable securities. In this e-mail Q&A, Healy and Palepu expand... View Details
- 01 Jun 2009
- News
IXP 2009
Now in its third year, the Immersion Experience Program offered nine topics and destinations to students in 2009 (see complete list below), six in 2008, and three in 2007. “Faculty involved in the IXP consistently come back excited about the educational View Details
- 29 Mar 2016
- First Look
March 29, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50822 forthcoming Manufacturing & Service Operations Management How Do Customers Respond to Increased Service Quality... View Details
Keywords: Sean Silverthorne
- 12 Jan 2004
- What Do You Think?
How Should We Think About the Exportation of Jobs?
Summing Up The exportation of jobs "will create bigger markets and opportunities to sell goods and services from the developed economies," says reader Suman Das. "This is indeed very troubling, as the classic answer of... View Details
Keywords: by James Heskett
- 08 Jul 2015
- What Do You Think?
Do Americans Work Too Much and Think About Work Too Little?
recognized Robert E. Downing's advice that we may need to define work before asking the question. For knowledge workers, "it is very difficult to determine when the workers are actually working Maybe we shouldn't be asking about hours (quantity) but instead... View Details
LeRoy A. Petersen
customers and on building high quality products that came with a guarantee of equally high quality service and repair operations. He also expanded the firm internationally,... View Details
Keywords: Fabricated Goods
- Profile
Carter Romansky
fulfill a summer placement in the Boston Public Schools' Division of Early Childhood; later in the season, he will spend two weeks with Partners in Health, looking at ways to bring quality healthcare View Details
- 06 Dec 2012
- News
New Thinking on Healthcare Reform
of minicomputers created more of a midpoint (clinics) before desktop PCs became prevalent (home healthcare and services such as MinuteClinic). "We need to bring technology to outpatient clinics and patients' homes so they can provide more... View Details