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- All HBS Web (1,240)
- Faculty Publications (306)
- 01 Apr 2001
- News
Professor Thomas Kennedy Remembered
Professor of Business Administration, Kennedy established a reputation as an exceptional teacher. Dean Kim B. Clark commented, “During his two decades on the faculty, Tom Kennedy played an influential role in an institution that prides itself on the high View Details
- 04 Sep 2019
- News
Case Study: Up in the Air
on IT services in 2018, and the direction of global tech trends, the shortage isn’t going away quickly. Berendt cofounded Talent Alpha in 2018 to fill that gap. The Kraków-based startup is building a marketplace to link central and... View Details
- Person Page
Media
Media
This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details
- March 1999 (Revised July 1999)
- Case
Dana-Farber Cancer Institute, The
By: Richard M.J. Bohmer and Ann Winslow
Describes the death of a cancer patient in one of the nation's premier cancer treatment centers and examines the organizational and process characteristics that may have contributed to the medical error. View Details
Keywords: Health Care and Treatment; Quality; Service Operations; Management Practices and Processes; Business Processes; Failure; Health Industry
Bohmer, Richard M.J., and Ann Winslow. "Dana-Farber Cancer Institute, The." Harvard Business School Case 699-025, March 1999. (Revised July 1999.)
- 08 Jul 2015
- What Do You Think?
Do Americans Work Too Much and Think About Work Too Little?
recognized Robert E. Downing's advice that we may need to define work before asking the question. For knowledge workers, "it is very difficult to determine when the workers are actually working Maybe we shouldn't be asking about hours (quantity) but instead... View Details
- 01 Sep 2011
- News
The City Solution
mitigation. And because cities are discovering that the greener they are, the better their quality of life and the greater their competitive advantage, they have by necessity become innovative, reality-based drivers of environmental... View Details
- 29 Sep 2015
- Research & Ideas
Work 3.0: Redefining Jobs and Companies in the Uber Age
affords them greater control over service quality and customer experience, in return for which they accept the added costs of being employers. Hornet's nest The decision by some marketplaces-for-services to... View Details
- January 2001
- Case
Achieving Customer Satisfaction at Pizza Hut (B)
By: V.G. Narayanan and Lisa Brem
Supplements the (A) case. View Details
- 08 Dec 2015
- First Look
December 8, 2015
agencies to promote psychological science in the spirit of President Obama's order. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50170 How Do Customers Respond to Increased Service View Details
Keywords: Sean Silverthorne
- February 2010
- Teaching Note
Koo Foundation Sun Yat-Sen Cancer Center: Breast Cancer Care in Taiwan (TN)
By: Michael E. Porter and Jennifer F Baron
Teaching Note for [710425]. View Details
- 02 Apr 2019
- Research Event
Women Pay a Higher Career Price in Today's Always-On Work Culture
motivation for working all these hours is not actually to produce high-quality work. In fact, there’s a lot of evidence to suggest that it’s going to undermine the quality of the work.” Confronting deeply held beliefs has been part of... View Details
- 01 Mar 2010
- News
Sole Mates
production and exports. As a member of the entrepreneurs union and chief of its economic commission, I am quite active in the ongoing work of labor and government relations to better our economic environment. The key for us will be to create a thriving tourism... View Details
Keywords: Garry Emmons; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs; Administration of Environmental Quality Programs
Raymond H. Herzog
During 40 years of service at 3M, Herzog served in a variety of roles, but he is particularly well known for helping to start 3M’s copier business that was a huge success in the 1950s. Herzog also left his mark on the company by refining... View Details
Keywords: Fabricated Goods
- 01 Sep 2011
- News
Water for Life
development, we strongly believe that the delivery of water and sanitation services to the city of Manila significantly affects the quality of life of the public, especially those in marginalized... View Details
- 17 Aug 2015
- Research & Ideas
Who is Boss in the Sharing Economy?
interest in enforcing consistency in order to build their brands. On the other, their business models are predicated on the ability to empower professionals to deliver services independently. The key word to understanding this brave new... View Details
- 01 Jun 2010
- News
Get Well Soon
first-year required Technology and Operations Management course (TOM), the case offers valuable takeaways for future managers of any complex service organization. “It’s a good TOM case in that it includes hard numbers and rigorous... View Details
- 12 Jul 2019
- News
The Power of Entrepreneurship
started IGNIA because of the power of entrepreneurship to really bring change into an economy, into a country, into a business community. “Especially in a country like this, the disparities are so big. We have easy access to quality... View Details
Keywords: Finance
LeRoy A. Petersen
customers and on building high quality products that came with a guarantee of equally high quality service and repair operations. He also expanded the firm internationally,... View Details
Keywords: Fabricated Goods
- 08 Mar 2016
- First Look
March 8, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50700 How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased... View Details
Keywords: Sean Silverthorne
- 01 Sep 2018
- News
Remembering Dick Spangler
Carolina’s Board of Education from 1982 to 1986. As president of the University of North Carolina (based at its Chapel Hill campus) from 1986 to 1997, he increased enrollment and faculty funding while prioritizing educational quality and... View Details