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  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

It’s never been easy to make money in the restaurant industry. A highly fragmented sector dominated by 70 percent independent owners and operators, the average restaurant’s annual revenue hovers around $1 million and generates an... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • 01 Oct 2001
  • Research & Ideas

How To Make Restructuring Work for Your Company

its consumer tissue products business. Management was quite open in declaring this goal. However, experience suggests that investors and analysts generally reward promises of revenue growth much less than... View Details
Keywords: by Stuart C. Gilson
  • 24 Apr 2017
  • Op-Ed

Op-Ed: Courage: The Defining Characteristic of Great Leaders

decisions to build great global companies. If businesses are managed without courageous leadership, then R&D programs, product pipelines, investments in emerging markets, and employees’ commitment to the company’s mission all wither.... View Details
Keywords: by Bill George; Auto; Food & Beverage
  • 17 Feb 2009
  • Research & Ideas

What’s Good about Quiet Rule-Breaking

to cooperate with the physicians in the future. Thus, moral gray zones enable both managers and workers to perform their roles. Q: Gray zones might be detrimental to organizational health, even subversive. When employees do things behind... View Details
Keywords: by Martha Lagace
  • October 2023 (Revised April 2024)
  • Case

ghSMART & Co: Building and Scaling a Time Smart Firm

By: Ashley Whillans and Sara Coronel Rodriguez
"For ghSMART, freedom is the first principle from which all good things flow”—Geoff Smart, Chairman and Founder, ghSMART. ghSMART was a leadership advisory firm that was grounded in the principle of freedom. Talented Consultants and Partners could work remotely from... View Details
Keywords: Time; Consulting Firms; Time Management; Talent and Talent Management; Employee Relationship Management; Innovation Strategy; Knowledge Sharing; Organizational Culture; Going Public; Partners and Partnerships; Expansion; Reputation
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  • November 2019 (Revised September 2022)
  • Case

TripAdvisor: An Itinerary for Growth

By: Jeffrey F. Rayport, Spencer Rascoff and Susie L. Ma
In 2019, TripAdvisor was one of the best-known and most-trafficked online travel sites. For nearly 20 years, its founder and CEO Steve Kaufer had steered TripAdvisor through many phases of growth and profitability, but recently the company’s growth had started to slow.... View Details
Keywords: Business Growth and Maturation; Decision Making; Business or Company Management; Growth Management; Innovation and Invention; Brands and Branding; Operations; Customer Value and Value Chain; Information Technology; Travel Industry; Massachusetts
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  • 11 Apr 2024
  • In Practice

Why Progress on Immigration Might Soften Labor Pains

as their primary revenue constraint. In some settings, like fast food, migration will impact this talent access mainly by increasing the general pool of local workers. In other settings, like computer programmers, employment-based visas... View Details
Keywords: by Rachel Layne
  • 04 Jun 2013
  • First Look

First Look: June 4

  Publications 2006 O'Reilly Media, Inc. Managing Startups: Best Blog Posts By: Eisenmann, Tom, ed. Abstract—Harvard Business School Professor Tom Eisenmann annually compiles the best posts from many blogs on technology startup... View Details
Keywords: Sean Silverthorne
  • 07 Jul 2019
  • HBS Case

Walmart's Workforce of the Future

private employer in the United States, with 1.5 million workers (2.2 million worldwide). But that size and dominance doesn’t make Walmart immune to pressures faced by any other retail operation. In the second-year Harvard Business School course View Details
Keywords: by Julia Hanna; Retail
  • October, 2022
  • Article

The Economic Dynamics of Competing Power Generation Sources

By: Gunther Glenk and Stefan Reichelstein
Competing power generation sources have experienced considerable shifts in both their revenue potential and their costs in recent years. Here we introduce the concept of Levelized Profit Margins (LPM) to capture the changing unit economics of both intermittent and... View Details
Keywords: Renewable Energy; Intermittant; Cost Accounting; Profitability Analysis; Learning-by-doing; Cannibalization Effect; Energy; Environmental Management; Investment; Operations; Technological Innovation; Energy Industry; Utilities Industry; Industrial Products Industry; Manufacturing Industry; Europe; North America; South America; Africa; Asia
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  • 11 Oct 2004
  • Research & Ideas

Four Ways to Create Lasting Change

Many managers know that even when their firm launches a change initiative with great fanfare, it is tough to make the changes last. More often than not, employees wearily dismiss the initiative as another View Details
Keywords: by Martha Lagace
  • 23 Feb 2011
  • First Look

First Look: Feb. 23

of 2010, Yum China's revenues surpassed U.S. revenues for the first time, and many analysts expected that Yum's China business—driven by a rapidly growing middle class—would be twice as large as its U.S.... View Details
Keywords: Sean Silverthorne
  • May 2018 (Revised October 2018)
  • Case

Argentina Power—Don't Cry for Me Argentina

By: Nori Gerardo Lietz and Sayiddah Fatima McCree
In 2016, Bruce Wayne, Managing Director of Energy Finance Corporation (“EFC”), was refining the Investment/Credit Committee materials for the development of up to 10 power generating plants in Argentina. As a subsidiary of the much larger International Conglomerate... View Details
Keywords: Cross Border; Energy Markets; Infrastructure Finance; Infrastructure Development; Business Subsidiaries; Business Cycles; Macroeconomics; Energy Generation; International Finance; Project Finance; Government and Politics; Demand and Consumers; Infrastructure; Utilities Industry; Energy Industry; Financial Services Industry; Argentina; Latin America
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  • 30 Jun 2022
  • HBS Case

Peloton Changed the Exercise Game. Can the Company Push Through the Pain?

treadmills, both of which had touchscreens for Peloton-produced digital workout videos featuring glamorous trainers with loyal followings. Growth was brisk: Revenue in 2019 was some $915 million, doubling that of 2018. The pandemic... View Details
Keywords: by Lane Lambert; Media & Broadcasting; Health; Bicycle
  • 17 Jan 2023
  • In Practice

8 Trends to Watch in 2023

As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets... View Details
Keywords: by Avery Forman
  • Web

Faculty & Research - Entrepreneurship

entrepreneurship journey. The McKnights transitioned from YouTube ad revenue to brand sponsorships, licensing deals, equity partnerships, and eventually full ... More Research February 2025 Case Fly, Fix, Fly at True Anomaly By: Joshua... View Details
  • 16 Nov 2021
  • HBS Case

How a Company Made Employees So Miserable, They Killed Themselves

layoffs. By the time Breton left the company in 2005 to serve as French Finance Minister, things were looking up: The company was turning a profit. 22,000 workers must go Didier Lombard stepped in as CEO later that year, promising shareholders View Details
Keywords: by Michael Blanding
  • 23 Dec 2002
  • Research & Ideas

Partnering and the Balanced Scorecard

Often overlooked in essays on leadership is the role of the organization's measurement and management system. Effective leaders, however, know that measurement and management systems play a critical role in... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 24 Sep 2001
  • Research & Ideas

How To Be an Angel Investor

times.—David Amis, Howard Stevenson AOL was in the process of raising $5 million on a $20 million valuation. Based on revenues and subscribers I told them we could work with them and raise maybe $2 million based on a $6-$8 million... View Details
Keywords: by David Amis & Howard Stevenson
  • 06 Jun 2018
  • Research & Ideas

Cut Salaries or Cut People? The Best Way to Survive a Downturn

competitor. That, in turn, drags down the firm’s revenue even faster. In contrast, if a company decides to eliminate head count, the employer can control who leaves—presumably letting go less-productive workers. The findings are presented... View Details
Keywords: by Rachel Layne