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HBS - Financials | Supplemental Financial Information

which increased 6 percent and accounted for 43 percent of the group’s total annual sales in fiscal 2023. Revenue from Corporate Learning products and services increased 7 percent from fiscal 2022. Corporate Learning partners with... View Details

10 May 2016
First Look

May 10, 2016

property (IP) protection to safeguard their competitive advantages. However, the majority of recent patent litigation is driven by nonpracticing entities (NPEs), firms that generate no products but instead amass patent portfolios for the... View Details

Keywords: Carmen Nobel

13 Aug 2021
Research & Ideas

Managers, Here’s How to Bond with New Hires Remotely

productivity in a short amount of time,” the researchers write in their recent working paper Virtual Watercoolers: A Field Experiment on Virtual Synchronous Interactions and Performance of Organizational Newcomers. With corporate surveys... View Details

Keywords: by Lane Lambert

12 Nov 2021
News

Alumni Business Leaders on Confronting the Climate Change Challenge

Taking a Stand. Patagonia pulled its advertising from Facebook and has recently renewed its call on other firms to boycott the platform until Facebook can make sure its products do no harm. What would taking a stand look like for your... View Details

19 Sep 2017
First Look

First Look at New Research and Ideas, September 19

implications of these effects for inventory management. To do that, we analyze data from a leading U.S. retailer who introduced a “ship-to-store” (STS) functionality that allows customers to ship products to their local store free of... View Details

Keywords: Sean Silverthorne

05 Jul 2021
What Do You Think?

Do Companies Really Need Chief Experience Officers to Know Their Customers?

(Image credit: iStockphoto/skynesher) I will always remember November 11, 1977 as the day I drove a Ford Pinto into the employee parking lot of the General Motors Technical Center in Detroit. My vehicle was the only Ford product in a sea... View Details

Keywords: by James Heskett

27 Oct 2002
Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

technology, operations, finance, etc.), different levels in the customer's organizational hierarchy, and different customer regional and line of business organizations. Customers are reached through complex overlapping means including... View Details

Keywords: by Benson Shapiro

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

quickly to produce and air new advertising creative that tapped into the rapidly changing zeitgeist. The result, the Retail Heroes campaign, featured CEO McMillon Zooming in remotely from home to thank the one million Walmart front line... View Details

Keywords: by Jill Avery and Richard Edelman

03 Nov 2015
First Look

November 3, 2015

funding leads to a net increase of 2.3 patents. Though valuing patents is difficult, we report a range of estimates for the private value of these patents using different approaches. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50038 Catering... View Details

Keywords: Sean Silverthorne

26 Nov 2001
Op-Ed

Why Corporate Budgeting Needs To Be Fixed

international heavy-equipment manufacturer, managers were so set on hitting their quarterly revenue target that they shipped unfinished products from their plant in England all the way to a warehouse in the Netherlands, near the customer,... View Details

Keywords: by Michael C. Jensen

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Courses by Faculty Unit - Course Catalog

Product Line Architecture Tomomichi Amano Spring 2026 Q4 1.5 Managing Customers for Growth Eva Ascarza Fall 2025 Q2 1.5 Negotiation, Organizations & Markets Course Title Faculty Name Term Quarter Credits... View Details

16 Jan 2006
Research & Ideas

Adam Smith, Behavioral Economist?

voice of the impartial spectator. With my coauthors I applied this framework to designing a savings product for a bank in the Philippines that helps clients act in line with their long-term interests. In... View Details

Keywords: by Ann Cullen

10 Nov 2003
Research & Ideas

Globalization: The Strategy of Differences

independently from the way it chooses to compete in product markets. Some companies have gone further. Consider the case of GE Medical Systems (GEMS), the division that Jeffrey Immelt built up between 1997 and 2000 before he was tapped to... View Details

Keywords: by Pankaj Ghemawat

25 Aug 2003
Research & Ideas

Why IT Does Matter

tracked the number of MIPS or CPU cycles on the network from 1990 to 2002. Even using a log scale on the vertical axis would be barely enough to tilt a vertical straight line enough to create something resembling the curves of the other... View Details

Keywords: by F. Warren McFarlan & Richard L. Nolan

Web

Charts & Statistics - Leadership

250 million to 281 million Influence: Medium-High 1900 s 19 Model T Plastic Safety razor Widespread use of steam engine, electricity, and openhearth furnace allows businesses to expand nationwide Influence: Medium 10 1910 s 19 First widespread use of auto assembly... View Details

01 Oct 1998
News

Dinh Thi Hoa: Up from the Ashes of War

Today, 25 years later, Hoa is still living in Hanoi and doing her part to help her impoverished country establish a modern, productive economy. As managing director of Galaxy Company, a successful consulting firm, her advice on doing... View Details

Keywords: Dun Gifford, Jr. (MBA 1992)

03 Jul 2008
What Do You Think?

Are Followers About to Get Their Due?

According to Mohammad Razipour, "In business, where we are talking about 'co-creation,' 'integration,' 'participation,' and 'collective wisdom,' we should not draw a sharp line between ... them (leadership and followership)."... View Details

Keywords: by Jim Heskett

11 Dec 2018
First Look

New Research and Ideas, December 11, 2018

followed by upward revisions in expectations of risk, suggesting that these expectations may not be rational. Harvard Business School Case 818-097 AirFox (A): Embracing the Blockchain and an ICO In summer 2017, Victor Santos, CEO of AirFox, considered whether to pivot... View Details

Keywords: Dina Gerdeman

14 Jul 2022
Research & Ideas

When the Rubber Meets the Road, Most Commuters Text and Email While Driving

Commuter Hell? You Can Still Be Productive What Companies Want Most in a CEO: A Good Listener Related reading from the Working Knowledge Archives The Cost of Cutting in Line Feedback or ideas to share? Email... View Details

Keywords: by Jay Fitzgerald

10 Aug 2015
Research & Ideas

New Medical Devices Get To Patients Too Slowly

While the US Food and Drug Administration has chiseled away pharmaceutical review times over the years to speed innovative drugs to market, the opposite seems to have occurred in the agency's approval of medical devices. Instead of speeding innovative first-mover View Details

Keywords: by Michael Blanding; Health; Technology

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