Publications

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March 1981 (Revised February 1993)
Case

Hank Kolb, Director, Quality Assurance

By: Frank S. Leonard and W. Earl Sasser

Designed to introduce the systemic nature of product quality and the complexity of quality problems. Uses a new director, quality assurance, and the discovery of a quality problem. The new director has to decide if it is a real problem, what to do about it, and how to... View Details

Keywords: Leadership; Product; Organizational Culture; Problems and Challenges; Quality; Attitudes; Complexity

December 1980 (Revised July 1991)
Case

Loctite Corp.: Industrial Products Group

By: John A. Quelch

A new product introduction strategy covering all elements of the marketing mix must be planned for equipment designed to dispense industrial adhesives. The equipment and adhesives are manufactured by the same company. View Details

Keywords: Product Marketing; Industrial Products Industry; Industrial Products Industry

January 1980 (Revised May 1980)
Supplement

General Electric vs. Westinghouse in Large Turbine Generators (B)

By: Michael E. Porter

Supplements the (A) case. Designed as an in-class handout. View Details

Keywords: Energy Generation; Industrial Products Industry

April 1979 (Revised June 1984)
Supplement

Chain Saw Industry in 1978, Addendum

By: Michael E. Porter

Supplements the case. Designed as an in-class handout. View Details

Keywords: Consumer Products Industry

Article

Do Supervisors Thrive in Participative Work Systems?

By: Leonard A. Schlesinger and Richard E. Walton

This article presents the findings regarding the nature of the difficulties surrounding the supervisory role in participative work systems, a conceptualization of the supervisor/work group interface, and some action implications for the management of organizations.... View Details

Keywords: Managerial Roles; Organizational Design; Management Practices and Processes; Innovation and Invention

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January 1978 (Revised February 1983)
Case

Polaroid-Kodak (B1)

By: Michael E. Porter

Describes additional events in battle between Polaroid and Kodak outlined in Polaroid-Kodak. Includes the competitive actions taken by the companies such as the introduction of customer rebates and bonus plans with dealers. Details the new products of each company and... View Details

Keywords: Customer Focus and Relationships; Marketing Strategy; Market Entry and Exit; Product; Competitive Strategy; Electronics Industry

February 1977 (Revised April 1983)
Supplement

Corning Glass Works: The Electronic Products Division (C)

By: Michael Beer

Supplements the (B) case. Designed as an end-of-class handout. View Details

Keywords: Electronics Industry

March 1974 (Revised June 1995)
Case

First National City Bank Operating Group (B)

By: Jay W. Lorsch

Growth in demands on the bank's "back office" required a totally new approach to management. New stress on systems orientation, objectives, measurement, process design and control has resulted in lower costs, fewer people, and higher quality. Also resulted in fear,... View Details

Keywords: Change Management; Transition; Banks and Banking; Management Practices and Processes; Managerial Roles; Production; Outcome or Result; Banking Industry

September 1972 (Revised February 1984)
Case

Blanchard Importing and Distribution Co., Inc.

By: Paul W. Marshall

Illustration of the two main types of errors resulting from use of the economic order quantity (EOQ) as a tool in production scheduling. Designed to permit class discussion to begin with a consideration of one common type of mistake, errors in calculation of the EOQ... View Details

Keywords: Mathematical Methods; Production; Debates; Management Analysis, Tools, and Techniques