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- All HBS Web
(2,501)
- People (18)
- News (921)
- Research (1,006)
- Events (1)
- Multimedia (3)
- Faculty Publications (307)
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- 30 Mar 2018
- What Do You Think?
What Should Mark Zuckerberg Do?
most memorably: “I find myself in a Claude Rains Casablanca moment here: ‘I’m shocked, shocked to find that FB and others are making money off my data when they give me their services for free.’” But... View Details
- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
not see their role ‘as an enabler of direct public participation in decision-making through formats such as deliberative meetings, and do not believe there are personal benefits for investing in these... View Details
- 15 Dec 2003
- Research & Ideas
The New Global Business Manager
quickly move to Europe?" or "Who is this key person in Europe we can transfer to Japan to drive this initiative?" So they've got to be the pollinators, the cross-fertilizers, very much in touch with their expertise View Details
Keywords: by Cynthia Churchwell
- 18 Sep 2019
- Op-Ed
WeWork—The IPO That Shouldn’t?
No IPO in recent memory has received as much negative pre-public publicity as WeWork, which provides shared workspaces and services for startups and other enterprises. The... View Details
- 16 Aug 2004
- Research & Ideas
Luxury Isn’t What It Used to Be
one had to live with that decision for some time. Today, the movement is toward settings that aren't "matchy-match"; Steuben's new lines of glassware work together and meet the needs of a consumer who wants a differentiated,... View Details
- 03 Jan 2011
- Research & Ideas
Most Popular Articles of 2010
to Customer Service Is your enterprise resilient or rigid? In this Q&A, HBS professor Ranjay Gulati, an expert on leadership, strategy, and organizational issues in firms, describes how companies can... View Details
Keywords: by Staff
- 15 Mar 2017
- Lessons from the Classroom
More Than 900 Examples of How Climate Change Affects Business
This word cloud is composed of blog posts by more than 900 students describing how individual organizations are likely to be affected by climate change. Image by Patrick Clapp Last fall, first-year MBA students at Harvard Business School received a new assignment in... View Details
- 10 Sep 2001
- What Do You Think?
Do MBAs Need More Street Smarts?
think? Original Article In recent weeks, I have encountered several situations in which senior managers and investors of all ages have said, "(name) is a really sharp person with a good MBA, but (he or... View Details
Keywords: by James Heskett
- 04 Feb 2014
- What Do You Think?
Has Listening Become a Lost Art?
Wendy Zito believes that "when you feel you are being listened to then it helps you connect to the other person but it also helps you hear yourself." Gael raised the question to a more universal level with her comment: "Listening to... View Details
Keywords: by James Heskett
- 02 Dec 2010
- What Do You Think?
Making Right Choices: Art or Science?
people (consumers in this case) "a feeling of power" and "of being 'special'." As Dave G puts it, "companies are becoming (good) at making a very aware person like myself make the... View Details
Keywords: by Jim Heskett
- 24 Sep 2018
- Research & Ideas
How Cost Accounting is Improving Healthcare in Rural Haiti
School. Originally used to measure product and services costs in manufacturing, finance, and retail, TDABC had more recently been used to analyze expenses in large American... View Details
- 10 Feb 2003
- Research & Ideas
Commodity Busters: Be a Price Maker, Not a Price Taker
more than it charged light users. The original basis for pricing telephone service, including both a fixed monthly charge and a usage charge, represents the same kind of thinking. The person who chose to... View Details
Keywords: by Benson P. Shapiro
- 13 Nov 2019
- Research & Ideas
Don't Turn Your Marketing Function Over to AI Just Yet
learning to gain new knowledge about current and potential market segments. “It might be that people on the bus use their cell phones more,” Amano posits, “so they just tend to buy cell phones more often.” View Details
Keywords: by Kristen Senz
- 07 Jun 2021
- Book
9 Tips from an Expert Fundraiser: Help Donors 'Invest in Their Passion'
not that of a beggar, but rather that of an educator of donors and an expander of horizons about how they can personally impact organizations they care about through their philanthropy. You are providing a... View Details
Keywords: by Danielle Kost
- 21 Aug 2017
- Lessons from the Classroom
Companies Love Big Data But Lack the Strategy To Use It Effectively
depth, and accessibility—it has become clear it is key to helping companies develop sustainable competitive advantage. “The new attention being given to data today is because suddenly, everywhere, it’s become much cheaper to measure,”... View Details
Keywords: by Dina Gerdeman
- 22 Feb 2021
- Book
Reaching Today's Omnichannel Customer Takes a New Sales Strategy
interviews. The correlation between a manager's assessment of people in interviews and their actual on-the-job performance is less than 50 percent. In other words, less than flipping a coin, and usually much... View Details
Keywords: by Kristen Senz
- 06 Jan 2016
- What Do You Think?
Why Do Leaders Get Their Timing Wrong?
company was performing well, at least on measures available to the public. (As a subsidiary of Amazon, Zappos no longer reports separate financials.) It is one of only 12 American companies that win awards both for its customer service... View Details
- 12 Oct 1999
- Research & Ideas
Where Main Street Meets Wall Street
funds have made an important contribution to both the democratization and the strengthening of the American economy," says HBS professor Jay O. Light, an expert on the financial services industry. View Details
- 06 Mar 2020
- Book
A Great Teacher's Lessons for Leading
responsibility to engage everyone and to try to read every student and find the key to unlock how that person learns. I want to figure out how I can support them in the... View Details
- 01 May 2019
- What Do You Think?
What Should the Leadership of YouTube Do?
of their teams ” David Wittenberg would have YouTube look to its users for a solution to the dilemma. As he put it, ‘My preferred solution errs on the side of personal liberty and adds the element of... View Details