Personal and Laundry Services - Publications - Faculty & Research

15 Mar 2017
Lessons from the Classroom

More Than 900 Examples of How Climate Change Affects Business

This word cloud is composed of blog posts by more than 900 students describing how individual organizations are likely to be affected by climate change. Image by Patrick Clapp Last fall, first-year MBA students at Harvard Business School received a new assignment in... View Details

Keywords: by Carmen Nobel; Green Technology

20 Mar 2000
Research & Ideas

Incubators: The New Venture Capitalists?

a bank, a lending company, or an equity transaction company, or move up the food chain and be able to provide richer, higher services much like we see in what we're terming the incubation space today.... View Details

Keywords: by Kenneth Liss

20 Nov 2019
Research & Ideas

It's No Joke: AI Beats Humans at Making You Laugh

data-id=_/AEj4uxRw9JpybYcAgQmw][/div] The computer even beat out the joke recommendations of close friends and spouses, a comedy of human errors that surprised the research team. They figured people would have a better handle on something... View Details

Keywords: by Dina Gerdeman

04 Feb 2014
What Do You Think?

Has Listening Become a Lost Art?

Wendy Zito believes that "when you feel you are being listened to then it helps you connect to the other person but it also helps you hear yourself." Gael raised the question to a more universal level with her comment: "Listening to... View Details

Keywords: by James Heskett

16 Aug 2004
Research & Ideas

Luxury Isn’t What It Used to Be

one had to live with that decision for some time. Today, the movement is toward settings that aren't "matchy-match"; Steuben's new lines of glassware work together and meet the needs of a consumer who wants a differentiated,... View Details

Keywords: by Julia Hanna; Consumer Products

22 Jul 2019
Book

How to Be a Digital Platform Leader

reason to trust each other. Without trust, many transactions will never materialize. A crucial feature of any platform is enabling and creating a trust environment allowing independent parties to feel comfortable that they’re not putting... View Details

Keywords: by Martha Lagace

10 Sep 2001
What Do You Think?

Do MBAs Need More Street Smarts?

think? Original Article In recent weeks, I have encountered several situations in which senior managers and investors of all ages have said, "(name) is a really sharp person with a good MBA, but (he or... View Details

Keywords: by James Heskett

13 Apr 2021
Book

How Inclusive Managers Create Glass-Shattering Organizations

to say, ‘This doesn't feel quite right. It doesn't seem like I'm getting the same amount of support and attention. I don't think I'm being treated the same.’” Even in the best circumstances, many women interpret setbacks as View Details

Keywords: by Kristen Senz

27 Apr 2020
Research & Ideas

How Remote Work Changes What We Think About Onboarding

from virtual onboarding to managing anxiety and stress. Over the next few months, I will try to tackle them one by one in this space. COVID-19 has turned many companies into federations of remote workplaces, but without much guidance on... View Details

Keywords: by Boris Groysberg

02 Dec 2010
What Do You Think?

Making Right Choices: Art or Science?

people (consumers in this case) "a feeling of power" and "of being 'special'." As Dave G puts it, "companies are becoming (good) at making a very aware person like myself make the... View Details

Keywords: by Jim Heskett

06 Jan 2016
What Do You Think?

Why Do Leaders Get Their Timing Wrong?

company was performing well, at least on measures available to the public. (As a subsidiary of Amazon, Zappos no longer reports separate financials.) It is one of only 12 American companies that win awards both for its customer service... View Details

Keywords: by James Heskett; Auto; Fashion

07 Jun 2021
Book

9 Tips from an Expert Fundraiser: Help Donors 'Invest in Their Passion'

not that of a beggar, but rather that of an educator of donors and an expander of horizons about how they can personally impact organizations they care about through their philanthropy. You are providing a... View Details

Keywords: by Danielle Kost

21 Aug 2017
Lessons from the Classroom

Companies Love Big Data But Lack the Strategy To Use It Effectively

depth, and accessibility—it has become clear it is key to helping companies develop sustainable competitive advantage. “The new attention being given to data today is because suddenly, everywhere, it’s become much cheaper to measure,”... View Details

Keywords: by Dina Gerdeman

15 Dec 2003
Research & Ideas

The New Global Business Manager

quickly move to Europe?" or "Who is this key person in Europe we can transfer to Japan to drive this initiative?" So they've got to be the pollinators, the cross-fertilizers, very much in touch with their expertise View Details

Keywords: by Cynthia Churchwell

02 Apr 2019
Research Event

Women Pay a Higher Career Price in Today's Always-On Work Culture

existential questions for companies that pride themselves in serving clients at any hour. This is especially true for professional services firms in management consulting, law, and finance, the research... View Details

Keywords: by Danielle Kost; Service; Service

06 Mar 2020
Book

A Great Teacher's Lessons for Leading

responsibility to engage everyone and to try to read every student and find the key to unlock how that person learns. I want to figure out how I can support them in the... View Details

Keywords: by Martha Lagace; Education

10 Feb 2003
Research & Ideas

Commodity Busters: Be a Price Maker, Not a Price Taker

more than it charged light users. The original basis for pricing telephone service, including both a fixed monthly charge and a usage charge, represents the same kind of thinking. The person who chose to... View Details

Keywords: by Benson P. Shapiro

22 Feb 2021
Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

interviews. The correlation between a manager's assessment of people in interviews and their actual on-the-job performance is less than 50 percent. In other words, less than flipping a coin, and usually much... View Details

Keywords: by Kristen Senz

01 May 2019
What Do You Think?

What Should the Leadership of YouTube Do?

of their teams ” David Wittenberg would have YouTube look to its users for a solution to the dilemma. As he put it, ‘My preferred solution errs on the side of personal liberty and adds the element of... View Details

Keywords: by James Heskett; Entertainment & Recreation; Media & Broadcasting

2010
Working Paper

A Brief Postwar History of U.S. Consumer Finance

By: Andrea Ryan, Gunnar Trumbull and Peter Tufano

This article describes the consumer finance sector in the US since World War II. We first define the sector in terms of the functions delivered by firms (payments, savings/investing, borrowing, managing risk, and providing advice.) We provide time series evidence on... View Details

Keywords: Decision Choices and Conditions; Borrowing and Debt; Mortgages; Personal Finance; Business History; Innovation and Invention; Risk and Uncertainty; Financial Services Industry; United States

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