Outsourcing - Publications - Faculty & Research

08 Jul 2008
First Look

First Look: July 8, 2008

factors in explaining the increased presence of NGOs in the last few decades: a trend towards more outsourcing of government services; new ventures by would-be not-for-profit "entrepreneurs"; and the increasing... View Details

Keywords: Martha Lagace

20 Aug 2007
Research & Ideas

HBS Cases: Using Investor Relations Proactively

clear is that external information will never be the only driver for the business of a company. "We can't outsource our management decisions," as someone said. BP, for example, expanded into the Russian market in 2003 even... View Details

Keywords: by Martha Lagace; Energy; Utilities

14 Nov 2006
First Look

First Look: November 14, 2006

customers by teaching them the correct ordering protocol. Dell deals with arrival and request variability in its high-end server business by outsourcing customer service while staying in close touch with customers to discuss their needs... View Details

Keywords: Sean Silverthorne

29 Sep 2008
Research & Ideas

Financial Crisis Caution Urged by Faculty Panel

and the de facto regulator became the credit rating agencies," said Retsinas, arguing that regulation became essentially outsourced and privatized. The credit rating agencies weren't able to perform their function whether due to the... View Details

Keywords: by Martha Lagace; Financial Services

Publications