Operational Complexity - Publications - Faculty & Research

01 Jun 2007
News

New HBS, KSG Joint Degree

HBS and the Kennedy School of Government have announced the creation of an integrated joint-degree program, the first of its kind. Its mission is to develop outstanding leaders who are skilled in both managing complex organizations and... View Details

Keywords: Administrative and Support Services; Corporate Services; Colleges, Universities, and Professional Schools; Educational Services; Government; Management

18 Jun 2001
Research & Ideas

Caught in the Cogs: When Manufacturing and IT Meet

instead, it has become integrated with the whole manufacturing process—David Upton But once that decision has been made, "sitting" is far from the operative word for IT systems, which require the same kind of continuous... View Details

Keywords: by Jim Aisner

23 Oct 2019
News

Hands-on Simulations Complement the Case Method

participate in two simulations in the required Technology and Operations Management (TOM) course. The “Shad Exercise” provides a sense of the challenges of managing a complex process. In teams of 12,... View Details

Keywords: Educational Innovation

Web

An Educated Investment | Social Enterprise | Harvard Business School

Executive Education course Strategic Perspectives in Nonprofit Management (SPNM) because, “To lead such significant scale and growth, I needed leadership training and support to reduce operational complexity... View Details

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Law, Management and Entrepreneurship - Course Catalog

and develop a deeper appreciation of how legal systems operate and how to operate within the boundaries of legal systems. In response to increased student interest in private equity, a module of the course... View Details

01 Sep 2016
News

Case Study: Alumni Advice for a Health Care Startup

was operating as a kind of project manager for her mom—and that she was one of 66 million Americans taking care of an ill, aging, or disabled loved one—she began to build a more modern solution to care management. Wellthy provides loved... View Details

18 May 2011
News

U.S. Manufacturing Comeback?

going to scale back in the U.S. to keep their options open by continuing to operate a plant in America,” he noted. But the damage done by offshoring high-tech manufacturing may be irreversible, he warned. Once factories relocate abroad,... View Details

Keywords: Roger Thompson; Manufacturing

Web

Pat Ross Archives | Social Enterprise

Curriculum Social Enterprise Student Club Social Entrepreneurship Summer Fellows Technology for Good Transformative Impact Tri-Sector Impact 1 Results PMNO Perspectives: Pat Ross, Team Rubicon Pat Ross 09 Aug 2018 Patrick Ross is deputy director of field View Details

01 Oct 2000
News

Timothy G. Brier: The Price is Right

With his thorough understanding of the airline industry's complex pricing policies, Brier was the ideal person to explain to carriers how they, as suppliers, would benefit from the new venture. With the airlines on board, more than five... View Details

Keywords: James E. Aisner

Kenneth Salas

Kenny Salas is a fintech entrepreneur and operating executive, currently at the helm of nuDesk, which helps companies scale through AI-driven solutions and dedicated talent hubs in Mexico. As a Partner at Cintar Group, he actively invests... View Details

Keywords: Finance

2012
Chapter

IP Modularity in Software Ecosystems: How SugarCRM's IP and Business Model Shape Its Product Architecture

By: Josef Waltl, Joachim Henkel and Carliss Y. Baldwin

Keywords: Business Model; Digital Platforms; Open Source Distribution; Complexity; Applications and Software; Intellectual Property

Citation

Purchase

10 Apr 2013
Research & Ideas

Learning Curve: Making the Most of Outsourcing

Companies that outsource merely to shuffle off commodity work to save costs might be missing important opportunities to work with vendors and significantly improve the final product. "When it comes to the outsourcing of many complex... View Details

Keywords: by Paul Guttry; Health

02 Sep 2018
News

Havana Rising

When hotel manager Alessandro Benedetti worked for Kempinski chain locations in Spain and Switzerland, morning meetings were a time to go over the numbers and discuss strategy for the days ahead. But ever since Benedetti moved to Havana in February 2017 to help open... View Details

Keywords: Dan Morrell; photographed by Eve North

15 Aug 2024
Blog Post

Navigating the Future of Renewable Energy at Port Esbjerg

transitioned increasingly to serve oil and gas companies. However, in recent years, the port has undergone another transition, to meet the growing demand for offshore wind. Our visit was divided into four parts: an introductory presentation, a visit to an View Details

Profile

Lindsay Steinmetz

Why was earning your MBA here important to you? After working for a small, entrepreneurial organization I wanted to build a stronger foundation in general management. HBS expanded my knowledge of industries, types of organizations, and how finance, View Details

Keywords: Nonprofit / Government

01 Sep 2015
News

Ink

and managed to realize this joint value; and each participant must earn a sufficient return to justify the investment. The second element—managing complex collections of people, products, and partners—presents a formidable challenge for... View Details

01 Mar 2018
News

@Soldiers Field

Complex was hoisted into place in November. After its completion in 2020, it will be home to more than 1,800 students, researchers, and faculty from the Harvard John A. Paulson (MBA 1980) School of Engineering and Applied Sciences. VALUE... View Details

04 Feb 2025
Blog Post

Leadership with Purpose: Redefining Success & Impact with Satpal Singh (SELP—India 4, 2019)

more strategic and holistic lens. My career has continued to evolve since SELP—India. As Country Head of Supply Chain during the pandemic, I navigated operational complexities that taught me invaluable... View Details

06 Mar 2006
What Do You Think?

The China Dilemma for U.S. Firms: Comply, Resist, or Leave?

would advocate a discontinuation of operations after attempting unsuccessfully to resist meeting government demands for private information. Some suggested more complex strategies. Among those in favor of... View Details

Keywords: by James Heskett; Technology

01 Jun 2010
News

Get Well Soon

first-year required Technology and Operations Management course (TOM), the case offers valuable takeaways for future managers of any complex service organization. “It’s a good TOM case in that it includes... View Details

Keywords: Julia Hanna; Ambulatory Health Care Services; Health, Social Assistance

Publications