Online Operations - Publications - Faculty & Research

02 Aug 2020
What Do You Think?

Is the 'Experimentation Organization' Becoming the Competitive Gold Standard?

the probability of success for ideas central to a strategy. Frequent testing has been especially relevant for retailers, whose merchandise displays offer endless opportunities to test product placement ideas. Now organizations whose businesses are primarily View Details

Keywords: by James Heskett; Technology

01 Dec 2022
News

Future Vision

teach by the case method in new and different modalities. These were huge lifts for our IT and operations teams and for our faculty and students, and we failed fast (and often) many times before we were satisfied. But we also learned a... View Details

Keywords: Brian Kenny; Educational Support Services; Educational Services

13 Jul 2010
First Look

First Look: July 13

Clayton M. Christensen and Tara DonovanHarvard Business School Case 610-065 Bill Hambrecht faces a dilemma: should he accept a high profile client for his online Dutch auction IPO? Though it would be viewed as a real coup, what would... View Details

Keywords: Martha Lagace

Web

Understanding Entrepreneurial Opportunity in Kazakhstan - Global Activities 2020

leadership, it had transformed itself into the country’s most popular online platform, dominating the e-commerce , payments, and fintech sectors at the same time that Kazakhstan’s economy was seeing rapid growth. How would Lomtadze and... View Details

08 Jan 2019
First Look

New Research and Ideas, January 8, 2019

November 20, 2018 Journal of the American College of Cardiology Operational Efficiency and Effective Management in the Catheterization Laboratory By: Reed, Grant W., Michael L. Tushman, and Samir R. Kapadia Abstract—Operational efficiency... View Details

Keywords: Dina Gerdeman

19 Mar 2012
HBS Case

HBS Cases: Overcoming the Stress of ‘Englishnization’

In March 2010, CEO Hiroshi Mikitani (HBS MBA '93) stood in front of his employees at online retail giant Rakuten's Tokyo headquarters and dropped a bomb: all 7,100 workers would have two years to become proficient in English—the... View Details

Keywords: by Kim Girard

Web

Frequently Asked Questions - Research Computing Services

fill out the Research Software Request Form on our Online Requests page . How can I work on the HBSGrid from off campus? Please see information on connecting to the Grid via VPN here. How do I get started on the HBSGrid? Please access the... View Details

23 Nov 2020
Research & Ideas

COVID Was Supposed to Increase Bankruptcies. Instead, They've Gone Down.

potentially shuts out consumers and small businesses when they need debt relief the most. Another could be difficulty in accessing the court system itself as the pandemic worsened and most courts moved proceedings online as a public... View Details

Keywords: by Rachel Layne

31 May 2017
What Do You Think?

Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?

In 1997, a young entrepreneur visited a class at Harvard Business School taught by my colleague, Len Schlesinger. The class discussed a case based on the visitor’s fledgling online retailing company that had rapidly expanded sales to $100... View Details

Keywords: by James Heskett; Retail

13 Apr 2016
Research & Ideas

Why Your Company Wants to be a 'Cognitive Referent' (Hint: SpaceX)

Technology and Operations Management Unit at Harvard Business School. After all, 2007 was the year that Twitter was founded; Airbnb formed the following year. For startups jockeying for position in nascent markets, pressure is intense to... View Details

Keywords: by Roberta Holland; Aerospace; Food & Beverage; Retail

28 Apr 2022
Research & Ideas

Can You Buy Creativity in the Gig Economy?

Writers may lament the uncertainties of the digital age, as many turn to online markets to distribute their work with no promises of fame or fortune. But when authors are guaranteed a cut of their own book sales, they tend to work harder... View Details

Keywords: by Pamela Reynolds

30 Jan 2020
Research & Ideas

The Upside of Highlighting a Product's Downsides

their products and downplay risks, fearing that any negative sentiment might hurt demand. But research led by Ryan W. Buell, a professor in the HBS Technology and Operations Management Unit, and doctoral student MoonSoo Choi found that... View Details

Keywords: by Danielle Kost

14 Jul 2022
Research & Ideas

When the Rubber Meets the Road, Most Commuters Text and Email While Driving

how automated cars might be designed to minimize major accidents. For their time-use study, the researchers conducted online interviews with about 400 knowledge workers, who make up a large percentage of commuters on today’s roadways and... View Details

Keywords: by Jay Fitzgerald

15 Oct 2007
Research & Ideas

Businesses Beware: The World Is Not Flat

compete in them. It is now starting to do so in markets such as India, which does not allow foreign direct investment in retailing. Wal-Mart has therefore entered via a joint venture with an Indian partner, Bharti, that will operate the... View Details

Keywords: by Martha Lagace

19 Sep 2016
Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

Like many business leaders, Donovan Neale-May routinely seeks out information on business innovation and management trends. He reads reports from market analysis firms, white papers from companies in his field, and articles in online... View Details

Keywords: by Carmen Nobel; Education

12 Nov 2021
News

Alumni Business Leaders on Confronting the Climate Change Challenge

Infrastructure Is a Gateway to a ‘Resource Revolution’ BIO As business leaders, achieving stakeholder alignment is our license to operate and our best opportunity to halt the tragedy of the commons scenario playing out in climate change.... View Details

20 Dec 2016
First Look

December 20, 2016

induces U.S. manufacturing firms to contract their operations along multiple margins of activity goes a long way toward explaining the response of U.S. innovation to the China trade shock. Download working paper:... View Details

Keywords: Carmen Nobel

22 Jul 2019
Book

How to Be a Digital Platform Leader

interest in the subject was initially stimulated by the explosive growth of the Microsoft Windows operating system. The real value of Windows, we learned, was not about the product, per se, but the applications written by independent... View Details