Managing Difficult Interactions - Publications - Faculty & Research

01 Mar 2004
News

Toy Story

in the flat $20 billion U.S. toy industry, however, is educational toys. The educational toy market is difficult to track. More a self-defined than official category, it likely approaches $3 billion in annual sales. Increasingly, toy... View Details

Keywords: Susan Young; toys; Amusement, Gambling, and Recreation Industries; Arts, Entertainment

01 Dec 2017
News

Global Perspectives

Shih, Robert and Jane Cizik Professor of Management Practice, who cochaired the one-week immersion with Dennis Campbell, Dwight P. Robinson Jr. Professor of Business Administration. “We started with a very basic question: ‘What should we... View Details

01 Sep 2014
News

Book Review: Getting Beyond Yes

by $100 billion spent annually on management consulting and training. Yet that message doesn’t always get to the people who need it most: fewer than half of public-facing employees are well versed in these grand strategic ideas when it... View Details

Keywords: Maureen Harmon; faculty research; faculty books

01 Dec 2006
News

Forestalling Terror

interest is examining the interactions that occur between and across the various functional and product boundaries of the firm, which is the subject of his popular MBA elective Advanced Competitive Strategy: Integrating the Enterprise.... View Details

Keywords: Garry Emmons; Waleed Iskandar; Colleges, Universities, and Professional Schools; Educational Services

25 Aug 2022
News

Open Market

efficiently, accelerating the business model, and building the leadership team.” Howard started at the mobile brokerage company Robinhood in 2019. Tapped to help it scale and manage its operations teams, she is responsible for everything... View Details

Keywords: Dan Morrell; illustration by Keith Negley; Securities, Commodities, and Other Financial Investments; Finance

01 Dec 2010
News

Additional alumni books for your consideration.

as money-market funds. Islands of Profit in a Sea of Red Ink: Why 40% of Your Business Is Unprofitable, and How to Fix It by Jonathan L.S. Byrnes (DBA ’80) (Penguin Portfolio) Given the uncomfortable truth that it’s possible, even easy, to have every View Details

Keywords: Funds, Trusts, and Other Financial Vehicles; Finance

03 Apr 2012
News

Just Compensation

Management of Professional Services Firms, taught in part by Jay Lorsch. Jay and I have kept in touch and I still learn from him as we are both in the world of corporate governance. “And of course,” she concludes, “I learned a lot from my... View Details

Keywords: executives; executive compensation; Management, Scientific, and Technical Consulting Services; Professional Services

01 Dec 2004
News

Retirement's Changing Face

for alumni approaching retirement: Cut back work hours gradually, develop outside interests, and consider serving in local or state government. “You can run for office, make a contribution, and not give up your retirement. MBAs have been schooled in the View Details

Keywords: Personal Services

02 Dec 2019
News

A Long-Standing Commitment to Global Understanding

in Chile, despite his parents’ objections. The experience interning at a Santiago company, practicing his Spanish, and interacting with people from another culture was “like an awakening,” says Barry, inspiring him to choose Latin... View Details

01 Feb 1998
News

Women at the Top

explore a wide range of contemporary business issues and top management concerns. Beyond that, the program was aimed at giving these leaders the opportunity to reap the benefits of spending time with other top-level women executives. In a... View Details

Keywords: Marguerite Rigoglioso and Susan Young

01 Dec 2011
News

Ticktock

and function in order to avoid the danger of your product becoming a flash-in-the-pan fad? In the “Clocky” case, Nanda cites the Roomba, iRobot’s robotic vacuum cleaner, as an example of a product that manages to steer clear of that fate.... View Details

Keywords: Carmen Nobel; viral marketing; Computer and Electronic Product Manufacturing; Manufacturing

01 Apr 1997
News

Facing the Music

READ MORE An Orchestral Startup—Richard J. Lim (HBS'98), cofounder of Metamorphosen Chamber Orchestra Managing a Master—Edward C. Arrendell (MBA'80) with Wynton Marsalis, "an unbeatable combination." Guitar Hero—Henry E. Juszkiewicz (MBA... View Details

Keywords: Marguerite Rigoglioso

01 Sep 2010
News

RX for Change

Hospital before joining the HBS faculty in 1997. “We knew we needed a program that ran for longer than a week that not only addresses the higher-level strategic questions but also considers the difficult blocking and tackling that makes... View Details

Keywords: Julia Hanna; Health, Social Assistance; Hospitals; Health, Social Assistance

01 Dec 1999
News

Covering the Issues

computer club, and the use of an interactive computer system to help place students in jobs. A 1979 article announced two new elective courses: Introduction to Computing for Managers and View Details

Keywords: Susan Young, Deborah Blagg, and Garry Emmons

01 Jun 2018
News

June 2018 Alumni and Faculty Books

And his afterlife: “When three-headed Cerberus greeted him / Socrates replied: ‘I won’t need / an attack dog, thank you. I married one.’” Mergers and Acquisitions: Integration and Transformation Management as the Gateway to Success by... View Details

01 Dec 2009
News

Losing Our Competitive Edge

difficult than suspected. During the boom years, when all seemed well, capabilities that underpin innovation in a wide range of products were continuing to deteriorate. My HBS colleague Willy Shih and I described in “Restoring American... View Details

Keywords: Gary P. Pisano; Manufacturing

01 Dec 2012
News

Shareholders' Value?

Regulation FD, which impairs the free flow of information between companies and their owners. Discipline. Selling can be said to discipline managers by driving the stock price down, but it's hard for one shareholder to have a discernible... View Details

01 Jun 2020
News

Unleashed

create and manage culture.” We have a hard time disagreeing with this statement, except maybe quibbling with the “only” part.... We’d argue that culture is in the running for most important because—among other things—it stays behind long... View Details

Keywords: Jen McFarland Flint

01 Oct 1996
News

Kid at Heart — John H. Eyler (MBA 1971)

free that makes the job so appealing to Eyler -- it's also the chance to put to the sternest test yet his 25 years of management experience with retailers such as Federated Department Stores, Hartmarx, and the May Company. When Eyler took... View Details