Publications

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January 1999 (Revised March 2003)
Case

Rich-Con Steel

One month after "going live" with a new information system, Rich-Con Steel is in crisis. The new system was intended to give the company basic visibility and control over its business processes, but instead, visibility and control appear to have evaporated. Marty... View Details

Keywords: Information Technology; Crisis Management; Business Processes; Steel Industry

01 Jun 2022
News

June 2022 Alumni and Faculty Books

book offers the steps necessary to building the new principles and guardrails to empower flexible, high-performing teams. And it teaches readers to lead with purpose, to manage... View Details

Keywords: Publishing Industries (except Internet); Information

November 2017 (Revised April 2019)
Case

Summa Equity: Building Purpose-Driven Organizations

By: George Serafeim

In 2015, Reynir Indahl left top Nordic private equity firm Altor Equity Partners to found Summa Equity (Summa). After long contemplation following the financial crisis, Indahl was convinced the financial system was producing negative externalities and that the current... View Details

12 Feb 2021
News

How Dunkin’ Donuts Took Over the World

either in money or people, but they also can falter and go out of business because of indigestion—having too many things on their plate and not able to handle way beyond their capabilities. View Details

Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Food and Beverage Stores

22 Feb 2022
News

March 2022 Alumni and Faculty Books

for success while avoiding common traps. Filled with practical examples, this book will help you prepare and manage your job search; build your network to be an exponential multiplier for you; be ready when... View Details

November 1984 (Revised March 1999)
Case

Mayers Tap, Inc. (A)

Mayers Tap, Inc. has a poorly designed cost accounting system and is in the process of redesigning it. This case provides background details for the rest of the Mayers Tap, Inc. series. View Details

Keywords: Management Systems

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25 May 2016
Research & Ideas

How Consumers and Businesses are Reshaping Public Health

too often still result in decisions that take scant account of public health and whether the health of individual citizens is being advanced. When worker safety is jeopardized by unenforced building codes or... View Details

Keywords: by John A. Quelch; Health

August 2002
Case

Siebel Systems: Anatomy of a Sale, Part 3

By: John A. Deighton and Das Narayandas

How does a $2 million software sale happen? This case traces efforts by Siebel Systems to sell lead management software to discount broker Quick & Reilly. The buying process is mapped out over four years. Covers in detail the last six months--from Siebel's initial... View Details

Keywords: Sales; Decision Choices and Conditions; Competitive Strategy; Customer Relationship Management; Product Marketing; Information Technology Industry

25 Feb 2020
News

Alumni and Faculty Books for March 2020

for true disruption, this book outlines what consumers can do themselves and demand from doctors, hospitals, health plans, and policymakers to get more for their health care spending and, in so doing,... View Details

01 Jun 1996
News

Four Professors to Retire

Among the classes Christenson taught at HBS were Managerial Economics and Control in the MBA Program's required curriculum, Management Control in... View Details

Keywords: Elaine Gottlieb and John Prestage

Web

Usage and Policies - Research Computing Services

sandboxing (CGROUPS), and identity management permissions. However, there are a number of things to keep in mind while using this shared resource so that the system can work as... View Details

June 2013
Teaching Note

A Politician in a Leather Suit and the Paradox of Japanese Capitalism

By: Karthik Ramanna

Two lost decades later, capitalism in Japan embodies peculiar contradictions—preserving wealth and social stability in the face of declining economic power. Scant transparency in Japanese corporate practices plays an important role in this phenomenon. Sometimes... View Details

Keywords: Japan; Tokyo; Economic Systems; Corporate Accountability; Values and Beliefs; Fairness; Crime and Corruption; Civil Society or Community; Corporate Governance; Economic Slowdown and Stagnation; Tokyo

October 2020 (Revised February 2021)
Case

The Tulsa Massacre and the Call for Reparations

By: Mihir A. Desai, Suzanne Antoniou and Leanne Fan

How should historic social injustices be addressed? Survivors of the 1921 Tulsa Massacre and their descendants, including Representative Regina Goodwin of Tulsa, believe they should be addressed through reparations and have consequently continued to push the government... View Details

01 Sep 2015
News

Alumni and Faculty Books for September 2015

learning to ask the right questions and learning to understand yourself. Political Standards: Corporate Interest, Ideology, and Leadership in the Shaping of Accounting Rules... View Details

01 Jun 2014
News

Alumni and Faculty Books for June 2014

exercises, and practices that have helped managers gain the skills, courage, and confidence to lead. College Sports Traditions: Picking Up Butch, Silent Night, View Details

November 1989 (Revised April 2018)
Case

Automation Consulting Services

By: Robert Simons and Hilary Weston

Illustrates the management control challenges that are associated with rapid growth and geographic expansion. Situated at an offsite Executive Committee Retreat. The three founding partners of a specialized consulting firm are grappling with several difficult questions... View Details

Keywords: Geographic Location; Governance Controls; Policy; Growth and Development Strategy; Management Teams; Expansion; Consulting Industry

August 2017 (Revised November 2017)
Case

VTS

By: Mark Roberge and Michael Roberts

The case raises issues around sales force deployment and management issues in the SaaS industry. Specifically, VTS sells a software product to the real estate industry and has designed a Go-to-Market strategy for what the founders perceive to be the unique... View Details

Keywords: Salesforce Management; Compensation and Benefits; Managerial Roles; New York (city, NY)

December 2020 (Revised February 2021)
Teaching Note

The Tulsa Massacre and the Call for Reparations

By: Mihir A. Desai and Suzanne Antoniou

How should historic social injustices be addressed? Survivors of the 1921 Tulsa Massacre and their descendants, including Representative Regina Goodwin of Tulsa, believe they should be addressed through reparations and have consequently continued to push the government... View Details