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  • 28 May 2013
  • First Look

First Look: May 28

  Publications 2006 Journal of Organization Design The Strategic Fitness Process: A Collaborative Action Research Method for Developing Organizational Prototypes and Dynamic Capabilities By: Beer, Michael Abstract—Organizations underperform and sometimes fail because... View Details
Keywords: Sean Silverthorne
  • Research Summary

Financial Markets and Corporate Governance

By: Dwight B. Crane
Corporate scandals beginning in the late 1990s focused renewed attention on corporate governance, but significant cracks in the governance system also contributed to recent problems. Deregulation and growth of financial markets, as well as changes in the competitive... View Details

    The Portfolio Life: How to Future-Proof Your Career, Avoid Burnout, and Build a Life Bigger than Your Business Card

    What Color Is Your Parachute? meets Out of Office in this inspiring, practical playbook to achieve sustainable work-life balance while optimizing your happiness, personal growth, and bank accounts.

    Pouring yourself into a single... View Details
    • Web

    Finance - Faculty & Research

    Mortgage Convexity By: Samuel G. Hanson Most home mortgages in the United States are fixed-rate loans with an embedded prepayment option. When long-term rates decline, the effective duration of mortgage-backed securities (MBS) falls due... View Details
    • 2008
    • Working Paper

    Finding Missing Markets (and a disturbing epilogue): Evidence from an Export Crop Adoption and Marketing Intervention in Kenya

    By: Nava Ashraf, Xavier Gine and Dean Karlan
    In much of the developing world, many farmers grow crops for local or personal consumption despite export options which appear to be more profitable. Thus many conjecture that one or several markets are missing. We report here on a randomized controlled trial conducted... View Details
    Keywords: Agribusiness; Developing Countries and Economies; Trade; Profit; Product Marketing; Standards; Failure; Risk and Uncertainty; Non-Governmental Organizations; Agriculture and Agribusiness Industry; Service Industry; Kenya; Europe
    Related
    • Web

    For MBA Students - Entrepreneurship

    collaboration and education space designed to foster entrepreneurship and innovation across Harvard. Loan Reduction Access a needs based loan reduction for graduating HBS students who have founded a... View Details
    • 12 Apr 2022
    • Book

    Racism, Colonialism, and Britain's Legacy of Violence

    Britain’s 20th century empire was the largest in human history, with a quarter of the world’s land and nearly 700 million people. Yet the empire drew its strength from violence. That’s the conclusion Harvard Business School Professor Caroline Elkins draws in her new... View Details
    Keywords: by Avery Forman
    • 01 Jun 2023
    • HBS Case

    A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?

    homes in those neighborhoods, property values would decline and put the FHA’s loans at risk. By 1968, when Congress ultimately passed a law banning racial discrimination in housing, the three decades that Black people had been shut out of... View Details
    Keywords: by Dina Gerdeman; Apparel & Accessories
    • March 2021
    • Article

    The Customer May Not Always Be Right: Customer Compatibility and Service Performance

    By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
    This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
    Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance
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    • July 2019 (Revised April 2021)
    • Case

    Salary Finance

    By: John R. Wells and Benjamin Weinstock
    In April 2019, Asesh Sarkar, co-founder and chief executive of Salary Finance Limited, a London-based FinTech, faced tough choices. Sarkar had founded Salary Finance with Dan Cobley and Daniel Shakhani in 2015. The company’s value proposition was quite simple: partner... View Details
    Keywords: Credit; Financing and Loans; Wages; Innovation and Invention; Expansion; Growth and Development Strategy; Organizational Culture; Decision Choices and Conditions; Financial Services Industry
    Related
    • 12 Oct 2010
    • Working Paper Summaries

    Crashes and Collateralized Lending

    Keywords: by Jakub W. Jurek & Erik Stafford; Banking; Financial Services
    • 12 Jun 2018
    • First Look

    New Research and Ideas, June 12, 2018

    Moneylender Debt in India and the Philippines By: Karlan, Dean, Sendhil Mullainathan, and Benjamin Roth Abstract—A debt trap occurs when someone takes on a high-interest rate loan and is barely able to pay back the interest, and thus... View Details
    Keywords: Dina Gerdeman
    • 06 Aug 2020
    • Blog Post

    My HBS Financial Aid Story: Why I Chose to Invest in My Future

    My first thought after getting accepted to HBS was, “I can’t believe I got in! I need to call my mom!” The second was, “How am I going to pay for this?” I grew up thinking debt was unequivocally bad. Many people in my life discussed student View Details
    • 18 May 2022
    • Research & Ideas

    Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers

    checks, or use convenient banking products and services, like debit cards and direct deposit. This possibility induces some low-income customers to pay back the bank with high-interest loans from payday lenders, the researchers suggest.... View Details
    Keywords: by Rachel Layne; Financial Services
    • Web

    HBS - The year in Review

    ongoing contemporary sculpture program. A sculpture by Yinka Shonibare CBE RA is a new addition to the C. Ludens Ringnes Sculpture Collection, and a sculpture by Melvin Edwards and two works by Thaddeus Mosley are on loan to the School... View Details
    • Research Summary

    Dissertation topic: The invisible hand and the good of communities: How institutional logics matter in local banks

    How do individuals’ backgrounds and identities influence the strategies and success of newly founded ventures? In my dissertation, I explore the impact on local bank startups of their founders’ community and financial identities. Those identities have... View Details

    • 2023
    • Article

    Probabilistically Robust Recourse: Navigating the Trade-offs between Costs and Robustness in Algorithmic Recourse

    By: Martin Pawelczyk, Teresa Datta, Johannes van-den-Heuvel, Gjergji Kasneci and Himabindu Lakkaraju
    As machine learning models are increasingly being employed to make consequential decisions in real-world settings, it becomes critical to ensure that individuals who are adversely impacted (e.g., loan denied) by the predictions of these models are provided with a means... View Details
    Keywords: AI and Machine Learning; Decision Choices and Conditions; Mathematical Methods
    Related
    • 2019
    • Working Paper

    The Customer May Not Always Be Right: Customer Compatibility and Service Performance

    By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
    This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
    Keywords: Customer Compatibility; Satisfaction; Profitability; Customer Relationship Management; Service Operations; Customer Satisfaction; Banking Industry; Retail Industry
    Related
    • 16 Jul 2020
    • Research & Ideas

    Restaurant Revolution: How the Industry Is Fighting to Stay Alive

    policies with exclusions. Thanks, but no thanks to bailouts Our panelists expressed frustration with government aid programs, such as the US CARES Act and its Paycheck Protection Program (PPP) enacted in late March. Although designed to help small businesses with... View Details
    Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
    • 09 Apr 2018
    • Sharpening Your Skills

    The Dark Side of Performance Bonuses

    carefully, can open a box full of unintended consequences that ultimately harm rather than help the organization. The financial crisis of 2008 was partially fueled by origination bonuses paid to bank loan officers who were incented to... View Details
    Keywords: by Sean Silverthorne