Publications

February 1993
Supplement

Otis South Africa (C)

By: Michael Beer

Relates Otis South Africa's management actions in their efforts to transform the company. Students will be asked to judge the effectiveness of the corporate change programs instituted by management. View Details

Keywords: Transformation; Judgments; Business or Company Management; Performance Effectiveness; Industrial Products Industry; South Africa

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March 2020 (Revised January 2022)
Case

Michelin: Building a Digital Service Platform

By: Sunil Gupta and Christian Godwin

Michelin, a tire company with over a century of experience, attempts to develop a digital service platform for its fleet and dealer customers. The case focuses on the challenges of bringing a large, well-established company into the digital age. Concerned about the... View Details

Keywords: Change; Transformation; Customer Focus and Relationships; Decision Making; Leading Change; Growth and Development; Strategy; Digital Platforms; Internet and the Web; Auto Industry; Auto Industry; Auto Industry; United States; France

11 Jan 2000
Lessons from the Classroom

New Game, New Rules: Developing Managers for a Competitive World

The Program for Global Leadership assembles senior executives from organizations worldwide who participate and interact in a unique, multi-phased educational process. The program's unusual structure helps them to gain fresh insight about... View Details

Keywords: by Staff

04 Apr 2011
Research & Ideas

Attention Medical Shoppers: What Health Care Can Learn from Walmart and Amazon

In order to get its financial and management woes under control, the health care industry might want to peek at the playbooks of retail giants like Walmart, Google, and Amazon.com. This was a key conversation point at "Perspectives... View Details

Keywords: by Carmen Nobel; Health

05 Nov 2017
Blog Post

What You Need to Know about SVMP

program at HBS. But what’s it actually like to experience SVMP firsthand? We connected with two former SVMP participants – Olamide Olowe and Amir Williams – to get you the inside scoop. Why did you want to participate in SVMP? “As a... View Details

01 Mar 2021
Blog Post

Best Practices for Creating a Successful Virtual Internship

In the wake of COVID-19, organizations around the world quickly made changes to how they got work done, including managing summer internships. For many organizations, that meant creating remote internship programs in 2020 that will stay... View Details

Keywords: All Industries

15 May 2017
Blog Post

Exploring Career Options at HBS

teaching style, international reach, and cutting-edge research. Once admitted, I didn’t hesitate for a second and moved across the world to join the program. During my two years at business school I’ve had a lot of time to think about my career goals and explore... View Details

11 Apr 2016
Blog Post

What You Need to Know about Recruiting at HBS

classmates about their previous experience and expand your knowledge about the world of opportunities open to you. Attend industry programming and company presentations to get the low down of what work is... View Details

Web

Curriculum | MBA

Curriculum MS/MBA Biotechnology: Life Sciences Students complete degree requirements over two academic years, augmented by coursework during August at the beginning of the program and during both January terms. Students have the summer... View Details

30 Jun 2008
Research & Ideas

Rethinking Retirement Planning

She'd say that he was worth 4,000 pounds a year. That's how we usually think of our standard of living." Merton says we're used to the mutual fund industry as a vehicle for getting to our retirement goal, yet few of us have a deep... View Details

Keywords: by Julia Hanna; Banking; Financial Services

21 Nov 2005
Research & Ideas

The Geography of Corporate Giving

level provides important lessons for executives, policymakers, and the groups who benefit. But such knowledge also suggests more work to be done in order to learn how global business trends, such as industry consolidation and... View Details

Keywords: by Sean Silverthorne

March 1994 (Revised July 1995)
Case

Lotus Development Corp. in 1994

Jim Manzi, president and CEO of Lotus, must decide whether to position the firm as a provider of network applications or of the architectural programs required to support network applications. The decision will have lasting implications for Lotus's position in both... View Details

Keywords: Information Infrastructure; Competitive Advantage; Applications and Software; Industry Structures; Information Technology Industry

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January 1983 (Revised June 1985)
Case

Mary Kay Cosmetics, Inc.: Marketing Communications

By: John A. Quelch

Marketing executives at the company are considering the merits of a variety of communications programs designed to increase the effectiveness of the company's sales force of beauty consultants. View Details

Keywords: Marketing Communications; Salesforce Management; Decision Making; Performance Effectiveness; Management Teams; Beauty and Cosmetics Industry; United States

January 1998 (Revised December 1998)
Case

NSK Software Technologies Ltd.

By: Paul A. Gompers and Jeffrey M. Anapolsky

Discusses the efforts of three Israeli software engineers' efforts to bring a network security software product to market. The firm needs an investment to complete programming and start marketing. View Details

Keywords: Applications and Software; Financing and Loans; Product Development; Information Technology Industry; Israel

03 Apr 2012
First Look

First Look: April 3

take on leadership responsibilities when delivering care. Evidence suggests that effective clinical leadership yields superior clinical outcomes. However, few residency programs systematically teach all residents how to lead, and many... View Details

Keywords: Carmen Nobel

Leslie K. John

Leslie K. John is a Professor of Business Administration at Harvard Business School. Currently, she teaches on the topics of Negotiation, Marketing and Behavioral Economics in various Executive Education courses, including in the Program for Leadership Development.... View Details

Keywords: marketing industry; marketing industry; marketing industry; marketing industry

26 Aug 2009
Op-Ed

Where Cash for Clunkers Ran Off the Road

short-term incentive programs designed to shape consumer purchase behavior. It has no experience in such initiatives and proved itself incapable of forecasting demand associated with different incentive levels. And the auto View Details

Keywords: by John Quelch; Auto

September 1999 (Revised November 1999)
Case

Explore, Inc.

By: Allen S. Grossman, James E. Austin, Myra M. Hart and Sharon Peyus

Documents the creation of a national before and after-school day care program aimed at bridging the gap between school and parents' work schedules. This high-growth, for-profit social enterprise organization operated in what was historically the domain of nonprofit or... View Details

Keywords: Microeconomics; Growth and Development; Order Taking and Fulfillment; Mission and Purpose; Performance Expectations; Quality; Social Enterprise; Travel Industry