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  • 01 Apr 2013
  • Research & Ideas

First Minutes are Critical in New-Employee Orientation

The first few minutes of new employee orientation, if done right, can lead to happier and more productive workers and, ultimately, increased customer satisfaction. Unfortunately, a lot of companies do it wrong. In many firms, employee orientation focuses solely on... View Details
Keywords: by Carmen Nobel; Web Services; Service; Telecommunications
  • 04 May 2015
  • Research & Ideas

Need to Solve a Problem? Take a Break From Collaborating

Information-sharing, and Trust), developed by the US Department of Defense's Command and Control Research Program. In the DoD's high-stakes "whodunit" game, players try to solve several aspects of an imaginary pending terrorist attack: the View Details
Keywords: by Carmen Nobel; Video Game; Web Services
  • 18 Jun 2020
  • Research & Ideas

What Is an "Essential" Purchase for a Low-Income Family?

causes. In 11 experiments, they found that—relative to higher-income earners—people with lower incomes were judged more harshly for what they chose to buy, even when the two groups made identical consumer choices. It's a concept Hagerty... View Details
Keywords: by Rachel Layne
  • Web

Continuity of Strategic Direction - Institute For Strategy And Competitiveness

assets related to the strategy Establishing a clear identity with customers, channels, and vendors Does this mean a company should never change? The answer is no. Innovation and growth ensure success. However, the value proposition stays... View Details
  • January 2023 (Revised April 2024)
  • Case

First to Fight? Culture, Tradition, and the United States Marine Corps (USMC)

By: Ranjay Gulati, Akhil Iyer and Joel Malkin
Over a history of more than 240 years, the United States Marine Corps has forged a distinct culture and institutional identity centered on its “warrior ethos.” In the wars of American history, Marines fought with uncommon valor, rising to international prominence for... View Details
Keywords: Change Management; Transformation; Talent and Talent Management; Government Administration; Management Practices and Processes; Management Systems; Organizational Change and Adaptation; Organizational Culture; Performance Effectiveness; United States
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  • 18 Apr 2016
  • Research & Ideas

The Cost of Leaning In

the identity or gender of his or her partner. At the beginning and again in the middle of the experiment, the “workers” and “firms” completed a simple but annoying set of math problems—adding up a bunch of numbers horizontally, for... View Details
Keywords: by Carmen Nobel
  • 12 Oct 2022
  • Blog Post

11 Stories from HBS PRIDE for National Coming Out Day

closet. Patric Cao (he/him/his), Class of 2023 Growing up in Arizona and being raised by Catholic, Vietnamese immigrants, I felt like I just couldn’t be gay. To me, there were other identities that I was supposed to juggle. In my mind,... View Details
  • 22 Feb 2024
  • News

Combat-Tested Cancer Coaching

was so fatal. The interesting part about breast cancer was I had known that I was high risk for breast cancer, first because my identical twin sister had stage 3 breast cancer, but even more importantly because I had radiation to my ribs... View Details
  • Web

Use of Harvard Name & Logo | About

Use of Harvard Name & Logo Brand & Style Guidelines The Harvard Business School name and shield are trademarks and their use is governed by explicit rules and guidelines. All members of the community must respect and maintain the integrity of the HBS name and logo as... View Details
  • 20 Oct 2023
  • Blog Post

Three Stories from HBS PRIDE for National Coming Out Day

I was taught that homosexuality was akin to a mental defect. Simultaneously, I endured over a decade of relentless homophobic taunts from bullies at school. Having such a fundamental aspect of my identity consistently impugned and... View Details
  • March 2025
  • Article

Novice Risk Work: How Juniors Coaching Seniors on Emerging Technologies Such as Generative AI Can Lead to Learning Failures

By: Katherine C. Kellogg, Hila Lifshitz-Assaf, Steven Randazzo, Ethan Mollick, Fabrizio Dell'Acqua, Edward McFowland III, François Candelon and Karim R. Lakhani
The literature on communities of practice demonstrates that a proven way for senior professionals to upskill themselves in the use of new technologies that undermine existing expertise is to learn from junior professionals. It notes that juniors may be better able... View Details
Keywords: Rank and Position; Competency and Skills; Technology Adoption; Experience and Expertise; AI and Machine Learning
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  • Web

For Organizations | Social Enterprise | Harvard Business School

to accelerate the impact of social entrepreneurs moving their organizations from start-up to growth phase, with a focus on organizations serving communities of color. The Forum provides training, classroom discussion, and peer support explicitly grounded in the diverse... View Details
  • Web

Women’s Leadership Summit - Alumni

With a network of 105 Clubs and Shared Interest Groups (SIGs) globally, engage with fellow alumni where you work and live or focused on important identity groups. These alumni-led groups provide a plethora of compelling programs and... View Details
  • 2024
  • Case

Christiana Figueres and the Paris Climate Negotiations (A)

By: James K. Sebenius, Laurence A. Green, Hannah Riley-Bowles, Lara SanPietro and Mina Subramanian
This three-part, stop action case study, structured for classroom discussion, centers on Harvard’s Program on Negotiation 2022 Great Negotiator, Christiana Figueres, and her efforts as Executive Secretary of the United Nations Framework Convention on Climate Change... View Details
Keywords: Climate Change; Negotiation; Environmental Regulation; International Relations; Leadership
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  • 2024
  • Case

Christiana Figueres and the Paris Climate Negotiations (B)

By: James K. Sebenius, Laurence A. Green, Hannah Riley-Bowles, Lara SanPietro and Mina Subramanian
This three-part, stop action case study, structured for classroom discussion, centers on Harvard’s Program on Negotiation 2022 Great Negotiator, Christiana Figueres, and her efforts as Executive Secretary of the United Nations Framework Convention on Climate Change... View Details
Keywords: Climate Change; Negotiation; Environmental Regulation; International Relations; Leadership
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  • January 2024
  • Case

Sprouts Farmers Market

By: Rajiv Lal, Forest L. Reinhardt and Natalie Kindred
Sprouts Farmers Markets (Sprouts) is a Phoenix, Arizona-based chain of 400-plus natural foods stores in 23 U.S. states and $6.4 billion in sales as of 2022. In its product assortment, brand image, and store environment, Sprouts emphasizes freshness, health, innovation,... View Details
Keywords: Business Model; Growth and Development Strategy; Brands and Branding; Strategic Planning; Sales; Business Strategy; Expansion; Product Positioning; Marketing Strategy; Competition; Retail Industry; United States; Arizona
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  • Web

Gender & Race in Organizations Research Group - Race, Gender & Equity

social identities (e.g., race and gender) in professional identity development processes of medical residents. She is also conducting research on identity change and career... View Details
  • 13 Aug 2012
  • Research & Ideas

When Good Incentives Lead to Bad Decisions

bet. When evaluating identical applications, participants receiving an origination bonus issued higher ratings than those receiving incentives that were tied to a loan's success. It wasn't simply that receiving an origination bonus... View Details
Keywords: by Carmen Nobel; Banking
  • Web

Research - Private Capital Project

pressures from individual account holders who can switch their pension managers. Using novel data on retirement accounts for nearly 10 million individuals, we analyze... February 2025 Case Blue Owl Financing of Ping Identity By: Victoria... View Details
  • 06 Dec 2022
  • Research & Ideas

Latest Isn’t Always Greatest: Why Product Updates Capture Consumers

the same thing: A significant percentage of customers preferred the revamped product, even if it was identical or worse than an unchanged counterpart. In one study, the researchers asked participants to sample two gummy candies, and they... View Details
Keywords: by Michael Blanding; Consumer Products; Retail