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  • Article

Front-line Staff Perspectives on Opportunities for Improving the Safety and Efficiency of Hospital Work Systems

By: Anita L. Tucker, Sara J. Singer, Jennifer E. Hayes and Alyson Falwell

Objective To link safety-related concerns raised by frontline staff about hospital work systems (operational failures) to the safety and efficiency of hospitals, and to contrast these concerns with national patient safety initiatives.

Data... View Details

Keywords: Perspective; Opportunities; Safety; Performance Efficiency; System; Failure; Conferences; Employees; Management Analysis, Tools, and Techniques; Experience and Expertise; Health Care and Treatment; Health Industry; United States
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  • 17 Jul 2018
  • First Look

New Research and Ideas, July 17, 2018

Oracle's proposed acquisition of Sun was on a fast track until the EC's antitrust concerns about open-source MySQL ignited a transatlantic war of words delaying the deal. Sun's performance suffered and its customers were approached by... View Details
Keywords: Dina Gerdeman
  • 06 Dec 2021
  • News

December 2021 Alumni and Faculty Books

challenge? Using a tool called Objectives and Key Results (OKRs), Speed & Scale offers an unprecedented global plan to cut greenhouse gas emissions before it’s too late. Used by Google, Bono’s ONE... View Details
  • March 2018
  • Article

In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions

By: Eva Ascarza, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost and Rom Schrift
In today’s turbulent business environment, customer retention presents a significant challenge for many service companies. Academics have generated a large body of research that addresses part of that challenge—with a particular focus on predicting customer churn.... View Details
Keywords: Customer Retention; Churn; Customer Relationship Management; Measurement and Metrics
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  • Web

Diversity and Inclusion - Christensen Center for Teaching & Learning

want to acknowledge upfront that today’s class involves a [topic/industry/company/ protagonist] that some of us may find [difficult/disturbing/offensive].” If the issue relates to a central teaching objective of the class: “I would... View Details
  • 19 Feb 2019
  • First Look

New Research and Ideas, February 19, 2019

setting where compensation is highly interdependent—that is, subjective rewards or penalties for some employees cause others to miss out on those rewards and penalties. In our field setting, managerial discretion results in publicly... View Details
Keywords: Sean Silverthorne
  • December 2012
  • Article

Grand Innovation Prizes: A Theoretical, Normative, and Empirical Evaluation

By: Alan MacCormack, Fiona Murray, Scott Stern and Georgina Campbell
This paper provides a systematic examination of the use of a Grand Innovation Prize (GIP) in action—the Progressive Automotive Insurance X PRIZE—a $10 million prize for a highly efficient vehicle. Following a mechanism design approach we define three key dimensions for... View Details
Keywords: Design; Motivation and Incentives; Goals and Objectives; Performance; Auto Industry
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  • 2023
  • Article

Probabilistically Robust Recourse: Navigating the Trade-offs between Costs and Robustness in Algorithmic Recourse

By: Martin Pawelczyk, Teresa Datta, Johannes van-den-Heuvel, Gjergji Kasneci and Himabindu Lakkaraju
As machine learning models are increasingly being employed to make consequential decisions in real-world settings, it becomes critical to ensure that individuals who are adversely impacted (e.g., loan denied) by the predictions of these models are provided with a means... View Details
Keywords: AI and Machine Learning; Decision Choices and Conditions; Mathematical Methods
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  • 20 Nov 2018
  • First Look

New Research and Ideas, November 20, 2018

School Case 919-403 Philanthropy and Brand Building: Jeff Vinik and the Tampa Bay Lightning Owner Jeff Vinik and top management of the NHL Tampa Bay Lightning are reviewing... View Details
Keywords: Dina Gerdeman
  • 06 Sep 2006
  • Lessons from the Classroom

Mixing Students and Scientists in the Classroom

tremendous. Beyond that, at the outset, there was some mutual antagonism and posturing; the scientists assuming MBAs only care about the bottom line, and the MBAs thinking projects would move along much more... View Details
Keywords: by Deborah Blagg; Education
  • 26 Feb 2019
  • First Look

New Research and Ideas, February 26, 2019

incompatibility. We also investigate how factors such as exclusive content and hardware-only adopters affect compatibility incentives. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55682 January 4, 2019 Harvard Business... View Details
Keywords: Dina Gerdeman
  • 07 Aug 2012
  • Research & Ideas

Off and Running: Professors Comment on Olympics

access to 26 sporting events, meets revenue and attendance targets, and adheres to the explicit social objective of making the Olympiad "Everybody's Games." To... View Details
Keywords: Re: Multiple Faculty; Sports
  • 24 Jun 2014
  • News

Gary (MBA 1963) and Terie Roubos

been reading the materials that Harvard sends, but this was the first time I became aware we could have an annuity attached to it,” says Gary. “Once I learned that was possible, I thought that it was a perfect opportunity for us.” (June 2013) Learn more about to... View Details
  • 06 Aug 2018
  • Blog Post

Parks Management is People Management

I began my MBA with the goal of utilizing business practices for land management issues. Scouring for applicable insights, I attempted filtering my coursework through the lens of a natural resource specialist. However, even with that... View Details
Keywords: Nonprofit / Government
  • 12 Nov 2009
  • Working Paper Summaries

Walking Through Jelly: Language Proficiency, Emotions, and Disrupted Collaboration in Global Work

Keywords: by Tsedal Neeley, Pamela J. Hinds & Catherine Durnell Cramton
  • 22 Mar 2016
  • News

Bill (MBA 1966) and Penny George

He began as president and chief operating officer in 1989 and led the company as CEO from 1991 until 2001, serving as chairman of the board from 1996–2002. He returned to HBS as a member of the faculty in... View Details
  • 14 Oct 2002
  • Research & Ideas

The Widening Rift Between Corporations and Society

and they want to matter. They no longer want to be the objects of commerce. Instead, they want corporations to bend to their needs. They want to be freed from the time-consuming stress, rage, injustice,... View Details
Keywords: by Martha Lagace
  • 25 Sep 2018
  • First Look

New Research and Ideas, September 25, 2018

Taxation and Innovation in the 20th Century By: Akcigit, Ufuk, John Grigsby, Tom Nicholas, and Stefanie Stantcheva Abstract—This paper studies the effect of corporate and... View Details
Keywords: Dina Gerdeman
  • 30 Apr 2019
  • First Look

New Research and Ideas, April 30, 2019

2019 HarperBusiness The Business of Platforms: Strategy in the Age of Digital Competition, Innovation, and Power By: Cusumano, Michael A., Annabelle Gawer, and David B. Yoffie Abstract—The Business of... View Details
Keywords: Dina Gerdeman
  • 27 Nov 2006
  • Research & Ideas

Manly Men, Oil Platforms, and Breaking Stereotypes

policies, practices, and norms, were key to the disruption of traditional masculinity by creating conditions that shifted men's energies away from the goal of proving their masculinity View Details
Keywords: by Sarah Jane Gilbert; Energy; Utilities