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Show Results For
- All HBS Web
(1,582)
- People (20)
- News (448)
- Research (745)
- Events (3)
- Multimedia (2)
- Faculty Publications (196)
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- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
and desires of customers, employees, and investors sets them apart from the bulk of competitors that routinely emphasize one constituency to the detriment of others. Aisner: What are some of the skills that great service leaders must... View Details
- 13 Aug 2020
- Research & Ideas
6 Ways to Support COVID-Weary Employees
the productivity of busy professionals. For workplace settings devoid of perks, small non-cash rewards like access to valuable online classes or fitness programs can also contribute to well-being. Other non-cash rewards, such as notes of... View Details
Keywords: by Dina Gerdeman
- 03 Dec 2001
- Research & Ideas
Healthcare Conference Looks At Ailing Industry
was developed elsewhere, such as a digital form of DNA. The goal now is to redefine disease based on the underlying biological mechanisms, Lander said. By that token, diseases are going to surprise us. Reclassifying them means that some... View Details
- 19 Oct 2011
- Research & Ideas
Designing Cities for a Sustainable Future
On a June day in Manhattan with temperatures heading into the 90s, a straphanger named Mike is taking his customary subway ride to work. People are grumbling about the heat, but hey, it's summer, it's supposed to be hot, and besides, "Whaddya gonna do?" New Yorkers... View Details
- 22 Apr 2008
- First Look
First Look: April 22, 2008
goal is not to identify the "best" program, but rather to lay out the range of innovations to meet the needs of heterogeneous potential savers. Download the paper: http://www.hbs.edu/research/pdf/08-075.pdf Cases & Course... View Details
Keywords: Martha Lagace
- 14 Nov 2012
- Research & Ideas
New Agenda for Corporate Accountability Reporting
How do you measure corporate accountability? And can you do it credibly? Since the financial crisis of 2008-2009, for-profit corporations are facing greater demand to disclose more than revenues and expenses on annual financial reports. In response, some are pointing... View Details
- 20 Feb 2018
- First Look
First Look at New Research and Ideas, February 20, 2018
advancing her enterprise's goals and objectives through a faster and ever-larger-reaching set of media. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54007 Winter 2018 Journal of Economic... View Details
Keywords: Sean Silverthorne
- 18 Feb 2014
- First Look
First Look: February 18
and that they needed to commit themselves to the dual goal of producing benefits for society and their firms' bottom lines-to creating "shared value." But the specific actions they could take to bring about this change were less... View Details
Keywords: Sean Silverthorne
- 01 Oct 2020
- What Do You Think?
Are CEOs the Wrong Leaders for Stakeholder Capitalism?
has enough leverage to practice it. Boards of directors play an important role in championing the cause of stakeholders of all kinds. DF in AZ put it this way: “If a company promises a fundamental shift towards shareholder capitalism but doesn’t show any progress... View Details
Keywords: by James Heskett
- 21 Jan 2020
- Research & Ideas
Lessons for Retailers from the Rebirth of Indie Bookstores
Reinventing Retail: The Novel Resurgence of Independent Bookstores, published this month. A bookstore anthropologist Since 2012, Raffaelli has examined how indie bookstores have survived and thrived in the digital era. The research project is part of a broader View Details
- 10 Apr 2019
- HBS Case
How Entrepreneurs Can Turn Lead Into Gold
narrowly,” says David Clough, assistant professor at the University of British Columbia’s Sauder School of Business, and coauthor of the paper. “There is a tendency to go only to close friends and family members.” Beyond that, entrepreneurs tend to network with a... View Details
- 04 Apr 2011
- Research & Ideas
Attention Medical Shoppers: What Health Care Can Learn from Walmart and Amazon
that the system isn't set up to incentivize health care workers to do that. "The reason it's never done is that nobody gets paid to do it .there's no incentive to do anything," Cutler said. Services Not Emphasized In terms of... View Details
- 10 Nov 2014
- HBS Case
How Restaurants in Lima and Copenhagen Became Best in the World
was René's notion that in Denmark, people had lost sight of Danish cuisine, and he wanted to see if it could be done inventively. The Noma menu is, to use a cliché, his canvas. His goal is to say this is what the earth has to offer around... View Details
- 07 Jun 2019
- Book
Are You a Digital Manager?
relationships in the course of doing their work. So you already have a set of contacts. What’s needed, though, is not merely contacts but a network: a set of ongoing, enduring relationships with those you... View Details
Keywords: by Martha Lagace
- 25 Jun 2014
- Lessons from the Classroom
FIELD Trip: Conquering the Gap Between Knowing and Doing
quickly realized that most of their work would be behind the scenes, arranging for partnerships with global partners around the world, helping students prepare for and execute an eight-day intensive immersion in a foreign country—and then helping them to View Details
- 18 Sep 2018
- First Look
New Research and Ideas, September 18, 2018
explicitly a function of current product offerings. The setting illustrates firms' dual incentives at work: A firm better differentiates products under a looser standard but may want to induce a tighter standard if it can benefit from... View Details
Keywords: Dina Gerdeman
- 13 Jun 2005
- Research & Ideas
Rescuing Products with Stealth Positioning
its market penetration—like that of rivals Microsoft (with the Xbox) and Nintendo (with the GameCube)—has been limited by a narrow customer base of mostly males in their late teens and twenties. Sony's goal is to make the PlayStation a... View Details
Keywords: by Youngme Moon
- 19 Nov 2001
- Research & Ideas
Wrapping Your Alliances In a World Wide Web
as it is being employed to unite dispersed functional or geographic groups within a firm. While automatic process execution continues to be valuable for these networks, the greater goal of integration often appears to be better and faster... View Details
Keywords: by Andrew McAfee
- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
algorithms developed for the same setting. More broadly, our paper contributes to the literature on the multi-armed bandit problem with resource constraints, since our algorithm applies directly to this setting when the inventory... View Details
Keywords: Sean Silverthorne
- 02 Nov 2009
- Research & Ideas
Shareholders Need a Say on Pay
“Historically, when the government tries to set limits it doesn't work very well.” Say on pay has been a research focus of HBS assistant professor Fabrizio Ferri, who started his career at Stern Stewart & Co specializing in... View Details