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Show Results For
- All HBS Web
(990)
- People (2)
- News (246)
- Research (571)
- Multimedia (2)
- Faculty Publications (168)
- 12 Feb 2019
- First Look
New Research and Ideas, February 12, 2019
these costs. However, existing resilience trainings are often conducted in-person, suffer from low levels of engagement, and are difficult to scale to large groups of employees. In the current study, we compared change in resilience over... View Details
Keywords: Dina Gerdeman
- 31 May 2023
- Research & Ideas
With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines
to create a “routineness score” by layering them on top of seven-day periods. For example, the model groups someone ordering a car at 3 p.m. and someone ordering a car at 4 p.m. as more likely to have similar routines than two people who... View Details
- 01 Dec 2010
- News
How to Survive Past Start-up
from the MBA Class of 1998: Marc Cenedella, founder of the Internet job search site TheLadders; Marla Malcolm Beck, cofounder of national cosmetics retailer bluemercury; and Chris Michel, cofounder of early professional social networks... View Details
- 01 Mar 2008
- News
Avoiding a Succession Crisis
CEO about as tough as it ever has been. Companies need world-class efficiency, constant innovation, and a customer orientation. This requires a group of talented, dedicated people working as a team across business units and country... View Details
- 01 Apr 2000
- News
At Cyberposium, Amazon's Bezos Debunks Internet Myths
world," he said. "Probably more so because more business models are possible online." Myth #5: It's easier for bricks-and-mortar retailers to extend their business. Using books as an example, Bezos noted that online sellers are... View Details
- 01 Mar 2011
- First Look
First Look: March 1
Strategies of Multichannel Retailers Authors:Elie Ofek, Zsolt Katona, and Miklos Sarvary Publication:Marketing Science 30, no. 1 (January-February 2011) Abstract The Internet has increased the flexibility of retailers, allowing them to... View Details
Keywords: Sean Silverthorne
- 08 Sep 2015
- First Look
September 8, 2015
Galinsky Abstract—At some point, every company makes a mistake that requires an apology—to an individual; a group of customers, employees, or business partners; or the public at large. And more often than not, companies and their leaders... View Details
Keywords: Carmen Nobel
- 02 Feb 2015
- Research & Ideas
Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t
expensive merchandise with a limited wear life. PriceGrabber is a decoupler, too. Traditional consumer electronic retail stores depend on customers to come to their showrooms and tire-kick TVs and sound systems before buying. But the... View Details
Keywords: by Michael Blanding
- 15 Jul 2014
- First Look
First Look: July 15
Wawa Inc. Retailing requires attention to detail and customer and employee loyalty. Wawa is a 50-year-old food retailer with an almost cult-like following. With $9 billion in revenues, Wawa is the 50th... View Details
Keywords: Carmen Nobel
- Fast Answer
FIELD Global Immersion Resources: Peru
Data Tool to download specific indicators of interest, including indicators relating to consumer consumption, income, demographics, etc. Peru EIU Country Report (PDF) Oxford Business Group Country Reports Useful for: in-depth analysis of... View Details
- Profile
Abhay Saboo
back with an answer in front of the entire class. That's leadership in practice." Looking east As one of a small group of businesspeople who speak both Mandarin and Hindi, Abhay is well positioned for what he would like to do most... View Details
- 16 May 2016
- HBS Case
Food Safety Economics: The Cost of a Sick Customer
poultry manufacturer that sold processed chicken parts to both retailers and fast food restaurants—was debating whether to outsource food safety tests to Mérieux NutriSciences at a cost of $1 million for 12... View Details
- 03 Oct 2017
- First Look
First Look at Research and Ideas, October 3, 2017
turning a profit within the next two years. Zalora Philippines was part of Zalora Group, a Singapore-headquartered online fashion retailer that operated across Southeast Asia. Zalora Group, in turn, was part of a global entity called... View Details
Keywords: by Sean Silverthorne
- 01 Jan 2002
- News
Marjorie M.T. Yang (MBA '76)
Chairman & Chief Executive Officer, The Esquel Group Return to Alumni Achievement Awards main page Earlier Education MIT, 1974 B.S., Mathematics Other Jobs Jardine Fleming, January-June, 1974 Having whizzed through MIT in 3 ½ years, Yang... View Details
- 30 Apr 2008
- Sharpening Your Skills
Sharpening Your Skills: Brand Management
own money in outlets such as television commercials and billboards that are more frequently used for fast food than books. Patterson represents a supplier who builds a persistent demand and designs production to perpetuate that brand's... View Details
- 01 Mar 2010
- News
Lords of Strategy
you can’t pronounce . Part of the strategy revolution was the coming of what I’ll call Greater Taylorism, the corporation’s application of sharp-penciled analytics, this time not to the performance of an individual worker — how fast a... View Details
- 01 Feb 1999
- News
Entrepreneurs Speak at HBS
companies with estimated annual revenues of $4 billion, is one of the world's most colorful business leaders. His oft-repeated message: "If your business isn't fun, it's ultimately going to be worthless to you." From its airline to financial services to bridal shops,... View Details
- 08 Nov 2021
- Blog Post
Building an Internship Program at Your Startup: An Interview with Facily’s Diego Dzodan (MBA 1999)
program as time is our most valuable resource, but it’s definitely worth it. We have the evidence. We got a $1B valuation with the model Eric built in his internship so the impact is very clear.” Fast forward to today, and Facily has... View Details
- 01 Jun 2012
- News
Inspiration Is Not Enough
According to venture capitalist Jeffrey Harris (MBA 1981), there are entrepreneurs, and then there are transformative entrepreneurs. The former group includes Richard Branson, who has created many great products and services but not one... View Details
- 01 Oct 1998
- News
Beyond the Numbers
Robinson in 1986 as assistant controller for their international consumer businesses, including bank cards and retail banking. His first task, he recalls, was to "take a look around and advise my boss what his View Details
Keywords: Eileen K. McCluskey