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  • March 2021
  • Article

Last Place Aversion in Queues

By: Ryan W. Buell
This paper documents the effects of last place aversion in queues and its implications for customer experiences and behaviors as well as for operating performance. An observational analysis of customers queuing at a grocery store, and four online studies in which... View Details
Keywords: Behavioral Operations; Queues; Reference Effects; Last Place Aversion; Transparency; Customers; Behavior; Satisfaction; Service Operations
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  • 12 Nov 2008
  • First Look

First Look: November 12, 2008

The design of the New York City (NYC) High School match involved tradeoffs among efficiency, stability, and strategy-proofness that raise new theoretical questions. We analyze a model with indifferences—ties—in school preferences.... View Details
Keywords: Martha Lagace

    Michael Beer

    MICHAEL BEER

    Mike Beer is the Cahners-Rabb Professor of Business Administration, Emeritus at the Harvard Business School and author Fit to Compete: Why Honest Conversations About Your Company’s... View Details

    • Program

    Making Corporate Boards More Effective

    governments. Learning and Living at HBS When you participate in an Executive Education program on the HBS campus, you enter an immersive experience where every aspect of the learning model has been carefully View Details
    • 2019
    • Working Paper

    Veil-of-Ignorance Reasoning Favors the Greater Good

    By: Karen Huang, Joshua D. Greene and Max Bazerman
    The “veil of ignorance” is a moral reasoning device designed to promote impartial decision-making by denying decision-makers access to potentially biasing information about who will benefit most or least from the available options. Veil-of-ignorance reasoning was... View Details
    Keywords: Policy-making; Procedural Justice; Ethics; Decision Making; Fairness
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    • Program

    Driving Digital Strategy

    you participate in an Executive Education program on the HBS campus, you enter an immersive experience where every aspect of the learning model has been carefully designed to facilitate your growth. Your... View Details
    • 31 Oct 2019
    • Blog Post

    5 Things on My Mind in the Second Year of the MS/MBA: Engineering Sciences Program

    engineering quite yet.  I chose Harvard’s MS/MBA: Engineering Sciences Program because of its interdisciplinary approach to bridge the gap between engineering and business. I saw that the program consisted of not only engineering and business classes, but also... View Details
    • 26 Jun 2015
    • Blog Post

    7 Things International Applicants Should Know About HBS

    Applying to business school isn’t an easy process, and neither is uprooting your life to move to a new city once you’ve been accepted. Navigating this major life change can feel especially challenging for international students – who can View Details
    • 27 Feb 2020
    • Blog Post

    Taking the LEAP into the Case Method

    students last semester. I was familiar with the theory of leadership, and I also had many years of teaching experience on this subject, but finding an effective way of helping students learn and improve the skills of leadership in the... View Details
    • Web

    Custom Programs

    A learning experience built around your business goals. HBS helps you design customized learning experiences that transform individual leaders, teams, and organizations. Our... View Details
    • Program

    Managing Innovation

    intradepartmental teams of four to six managers are encouraged to apply. Learning and Living at HBS When you participate in an Executive Education program on the HBS campus, you enter an immersive experience where every aspect of the... View Details
    • 15 Aug 2023
    • Research & Ideas

    Why Giving to Others Makes Us Happy

    feel good for the actor.” Their review, published in Current Directions in Psychological Science, examines 15 published, pre-registered experiments on prosocial spending and reveals insights about when giving is likely to increase... View Details
    Keywords: by Michael Blanding
    • Teaching Interest

    Negotiation

    By: Kevin P. Mohan

    Managerial success requires the ability to negotiate. Whether you are forging an agreement with your suppliers, trying to ink a deal with potential customers, raising money from investors, managing a conflict inside your firm, or resolving a dispute that is headed... View Details

    • Web

    Business & Environment

    What is the Business & Environment Initiative? What is the Business & Environment Initiative? Inspiring innovation and action at the intersection of business and environment Climate Rising Podcast Designing for Circularity at Scale: A... View Details
    • Program

    Driving Corporate Performance

    in an Executive Education program on the HBS campus, you enter an immersive experience where every aspect of the learning model has been carefully designed to facilitate your growth. Your learning will take... View Details
    • Program

    Agribusiness Seminar

    constraints Leverage data and technology to improve decision making, operating efficiency, and responsiveness to customers Defend against commodification and drive profitability through product and marketing innovation Design robust,... View Details
    Keywords: Agriculture; Agriculture
    • March 2023
    • Case

    Innovation at Google Ads: The Sales Acceleration and Innovation Labs (SAIL) (A)

    By: Linda A. Hill and Emily Tedards
    In 2018, Ana Owczarzak was appointed to lead Google Ads' new innovation and accelerator team - the Sales Acceleration and Innovation Labs (SAIL). The purpose of SAIL was to offer testing and incubation services for individuals within Google Ads who were developing new... View Details
    Keywords: Innovation Leadership; Innovation Strategy; Organizational Design; Technology Industry; Advertising Industry; Information Technology Industry; United States
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    • Web

    Placement - Doctoral

    experienced coaches. HBS coaches teach students writing, presentation, and slide design skills. Faculty advisors are there every step of the way to help students navigate the complex job market. HBS students can also access resources... View Details
    • Article

    Megastudies Improve the Impact of Applied Behavioural Science

    By: Katherine L. Milkman, Dena Gromet, Hung Ho, Joseph S. Kay, Timothy W. Lee, Pepi Pandiloski, Yeji Park, Aneesh Rai, Max Bazerman, John Beshears, Lauri Bonacorsi, Colin Camerer, Edward Chang, Gretchen Chapman, Robert Cialdini, Hengchen Dai, Lauren Eskreis-Winkler, Ayelet Fishbach, James J. Gross, Samantha Horn, Alexa Hubbard, Steven J. Jones, Dean Karlan, Tim Kautz, Erika Kirgios, Joowon Klusowski, Ariella Kristal, Rahul Ladhania, Jens Ludwig, George Loewenstein, Barbara Mellers, Sendhil Mullainathan, Silvia Saccardo, Jann Spiess, Gaurav Suri, Joachim H. Talloen, Jamie Taxer, Yaacov Trope, Lyle Ungar, Kevin G. Volpp, Ashley V. Whillans, Jonathan Zinman and Angela L. Duckworth
    Policy-makers are increasingly turning to behavioural science for insights about how to improve citizens’ decisions and outcomes. Typically, different scientists test different intervention ideas in different samples using different outcomes over different time... View Details
    Keywords: Policy Making; Behavioral Science; Behavior; Change; Decision Making; Policy
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    • Research Summary

    Overview

    By: Reshmaan N. Hussam

    Engaged with field work in South Asia and East Africa, Professor Hussam places a focus on exploring questions with strong theoretical motivation in the economics literature as well as relevant downstream policy implications. Her research spans four broad interests.... View Details