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(622)
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Show Results For
- All HBS Web
(622)
- News (105)
- Research (462)
- Events (1)
- Multimedia (6)
- Faculty Publications (285)
- December 2003 (Revised May 2004)
- Case
Sears Auto Centers (A) (Abridged)
By: Lynn S. Paine
In the early 1990s Sears faced and allegations by the California Department of Consumer Affairs that the company's auto repair centers had been overbilling customers and making unnecessary repairs. Top management must evaluate the problem and come up with a plan to... View Details
Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry
Paine, Lynn S. "Sears Auto Centers (A) (Abridged)." Harvard Business School Case 304-063, December 2003. (Revised May 2004.)
- 01 Jul 2019
- What Do You Think?
Are Super Stretch Goals Only for the Very Young?
abandon their ethics to get it.” When applied to individuals, the question prompted an interesting exchange between Sandeep and Phillippe Gouamba regarding the effect of wealth and poverty on the tendency of managers to employ super... View Details
Keywords: by James Heskett
- 13 Nov 2012
- First Look
First Look: November 13
F. Ward, and Michael I. Norton Publication:Journal of Experimental Psychology: General (forthcoming) Abstract When people are the victims of greed or recipients of generosity, their first impulse is often to pay back that behavior in... View Details
Keywords: Sean Silverthorne
- 06 Jul 2009
- Research & Ideas
Conducting Layoffs: ’Necessary Evils’ at Work
identified four different approaches people used to perform necessary evils effectively, so that the task got done and the victims were treated with decency and respect.” Margolis, an associate professor of business administration in the Organizational View Details
Keywords: by Martha Lagace
- 06 Mar 2007
- First Look
First Look: March 6, 2007
Misconduct: The Effect of Gradual Degradation on the Failure to Notice Others' Unethical Behavior Authors:Francesca Gino and Max H. Bazerman Abstract Four laboratory studies show that people are more likely to accept others' unethical... View Details
Keywords: Martha Lagace
- 07 Jun 2019
- Book
Are You a Digital Manager?
might be working with peers in pharmaceuticals or defense to accelerate the development of virtual reality capabilities. In my work, I use the ethnographic methods of anthropology to study transformation as it takes place through shared mindsets and everyday View Details
Keywords: by Martha Lagace
- July 1993 (Revised December 2003)
- Case
Sears Auto Centers (A)
By: Lynn S. Paine and Michael Santoro
The CEO of Sears must decide how to respond to allegations that the company's auto repair division has been misleading consumers and charging them for unnecessary repairs. View Details
Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry
Paine, Lynn S., and Michael Santoro. "Sears Auto Centers (A)." Harvard Business School Case 394-009, July 1993. (Revised December 2003.)
- 24 Jun 2008
- First Look
First Look: June 24, 2008
two recently identified bounds: bounded ethicality and bounded awareness. By organizing diverse theories into a clear framework, the taxonomy should aid researchers and educators in identifying new strategies for improving decision... View Details
Keywords: Martha Lagace
- 25 Jul 2006
- First Look
First Look: July 25, 2006
http://harvardbusinessonline.hbsp.harvard.edu/b02/en/common/item_detail.jhtml?id=206046 PublicationsLasting Success for the Christian in Business Author:Laura L. Nash Periodical:Business and Professional Ethics Journal 23, no. 4 (spring... View Details
Keywords: Sean Silverthorne
- Web
Dean Srikant Datar’s 2024 Commencement Remarks | About
effective leader is to be the one who listens intently, exhibits curiosity, and remains open to arguments that might change your point of view. These behaviors all require humility. We hope that during your time as students, you’ve become... View Details
- 09 Jul 2024
- Research & Ideas
Are Management Consulting Firms Failing to Manage Themselves?
engagements, what many have suggested has led to pushing ethical standards that has tarnished some firms’ reputations. The pursuit of higher compensation One of the most notable shifts is the expectation among partners of increasing... View Details
- 24 Apr 2012
- First Look
First Look: April 24
in external auditing, and 6) auditing management information systems. Working PapersEmployee Selection as a Control System Author:Dennis Campbell Abstract Theories from the economics, management control, and organizational behavior... View Details
Keywords: Carmen Nobel
- 20 Sep 2016
- First Look
September 20, 2016
growing body of research yields ample evidence that individuals’ behavior often reflects an apparent concern for moral considerations. Using a broad definition of morality—to include varied non-egoistic motivations such as fairness,... View Details
Keywords: Sean Silverthorne
- 10 Apr 2012
- First Look
First Look: April 10
justify the actions of this individual and to behave more selfishly and less ethically themselves. We also establish the mechanism explaining this effect: when participants felt psychologically close to someone who had behaved selfishly,... View Details
Keywords: Carmen Nobel
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
provide insights into why and how investors use reported environmental, social, and governance (ESG) information. Relevance to investment performance is the most frequent motivation for use of ESG data followed by client demand and product strategy, bringing change in... View Details
Keywords: Sean Silverthorne
- 04 Dec 2012
- First Look
First Look: December 4
http://www.innovation-enterprise.com/archives/vol/15/issue/1/article/4941/sustaining-innovation-when-outsourcing-components Ethically Adrift: How Others Pull Our Moral Compass from True North Authors:C. Moore and F. Gino... View Details
Keywords: Carmen Nobel
- 21 Jul 2015
- First Look
First Look: July 21, 2015
Publications In press Organizational Behavior and Human Decision Processes When Doing Good Is Bad in Gift-giving: Mis-predicting Appreciation of Socially-responsible Gifts By: Cavanaugh, A., F. Gino, and G.J. Fitzsimons Abstract—Gifts... View Details
Keywords: Sean Silverthorne
- 01 Dec 2022
- News
December 2022 Alumni and Faculty Books and Podcasts
crooks, all fueled by greed, stupidity, and a keen desire to look the other way. And even when they were looking in the right direction, all of these people and entities saw nothing. Gina was the Penn and Teller of misdirection, acting with caring View Details
- 18 Feb 2009
- First Look
First Look: February 18, 2009
selection, and creating separate committees for professional practice, ethics, and compliance and operations; and enhancing its ethics and compliance program through human resource processes (e.g., recruiting, orientation, training, and... View Details
Keywords: Martha Lagace
- 01 Jun 2004
- News
Life Lessons
California, graduating from Live Oak High School in 1993. Despite the dangerous, backbreaking nature of migrant life, Curiel values the work ethic he developed and the long periods of time spent with his family, naming his father — killed... View Details