Employees - Publications - Faculty & Research

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

[This is the sixth installment in a monthly series on management issues in the time of COVID-19.] We recently asked 600 CEOs: What is keeping you awake at night during this global pandemic? A major and multifaceted concern that emerged is how to keep View Details

Keywords: by Boris Groysberg and Robin Abrahams

2017
Working Paper

Why and How Investors Use ESG Information: Evidence from a Global Survey

By: Georgios Serafeim

Using survey data from a sample of senior investment professionals from mainstream (i.e., not SRI funds) investment organizations, we provide insights into why and how investors use reported environmental, social, and governance (ESG) information. The primary reason... View Details

Keywords: Investment Management; Sustainability; ESG; ESG (Environmental, Social, Governance) Performance; Investment Fund; Investment Strategy; Corporate Accountability; Activist Shareholder; Engagement; Environment; Climate Change; Customers; Customer Satisfaction; Employee Engagement; Global Warming; Investment; Decision Making; Environmental Sustainability; Performance Expectations

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SSRN

09 Nov 2021
News

The Simple Secret of Effective Mentoring Programs

March 2023
Case

Ownership Works: Scaling a Profitable Social Mission

By: Ethan Rouen, Dennis Campbell and Andrew Robinson

Pete Stavros was on a high after his latest experiment with employee ownership. As the head of industrial investments for KKR, Stavros orchestrated the sale of CHI Overhead Doors, which turned into KKR’s best investment in more than two decades and created $360 million... View Details

Keywords: Employee Ownership; Knowledge Sharing; Nonprofit Organizations

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01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

The first few minutes of new employee orientation, if done right, can lead to happier and more productive workers and, ultimately, increased customer satisfaction. Unfortunately, a lot of companies do it wrong. In many firms, View Details

Keywords: by Carmen Nobel; Web Services; Service; Telecommunications

01 Oct 2021
Research & Ideas

Dying to Lead: How Reaching the Top Can Kill You Sooner

demands. "What we’re beginning to understand is that life at the top isn’t that easy." The historical study by Harvard Business School Professor Tom Nicholas, who tracked the status and mortality rates of more than 1,000 managers and other View Details

Keywords: by Jay Fitzgerald

05 Feb 2024
What Do You Think?

How Do You Hire for Attitude?

(AdobeStock/Mediteraneo) For years, my colleagues and I have advised anyone who would listen to hire for attitude, train for skills. Organizations that get it backward pay a heavy price. One of my favorite quotes is that of Richard Fairbank, CEO of Capital One, who... View Details

Keywords: by James Heskett

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

21 Jul 2020
Cold Call Podcast

Starbucks Commits to Raising Awareness of Racial Bias

Keywords: & Katherine B. Coffman; Food & Beverage; Service

10 Dec 2021
News

Truth Be Told: Unpacking the Risks of Whistleblowing

02 Aug 2017
What Do You Think?

Summing Up: Why Can’t Organizations Engage Their Employees?

change.” In the opinion of davidfinaz, employees walk through the door of their new employer with hidden skepticism based on previous work experience. “Organizations have a huge hurdle of mistrust to overcome.” Christopher Hunsicker... View Details

Keywords: by James Heskett

19 Aug 2021
Op-Ed

Don't Ignore Your Employees' Misery—TAKE Control

As organizations eagerly reopen their doors more than a year after the COVID-19 pandemic began, many will be surprised to watch their employees walk out—for good. Companies have been quick to set blanket policies that range from a full... View Details

Keywords: by Hise O. Gibson and MaShon Wilson

24 Jan 2023
Research & Ideas

Passion at Work Is a Good Thing—But Only If Bosses Know How to Manage It

Who wouldn't want to work for a company that values passion? And what employer wouldn't seek an employee who’s deeply passionate about their work? But, here's the rub, according to recent research from Harvard Business School: View Details

Keywords: by Sean Silverthorne

05 Jul 2012
What Do You Think?

Why Is Trust So Hard to Achieve in Management?

"transparency, honesty, communication, consistency and predictability are present" in everything we do as managers. Jill Machol noted the importance of keeping employees "informed as information (regarding change) becomes... View Details

Keywords: by James Heskett

31 Aug 2021
Book

Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

School Professor Julie Battilana. The crux of the problem is that CEOs and other leaders often get such a power trip that they lack empathy and humility, which inhibits their ability to understand and respect what their employees value.... View Details

Keywords: by Jay Fitzgerald

13 Aug 2021
News

Managers, Here’s How to Bond with New Hires Remotely

April 2023
Article

Racial Inequality in Work Environments

By: Letian Zhang

This article explores racial stratification in work environments. Inequality scholars have long identified racial disparities in wage and occupational attainment, but workers’ careers and well-being are also shaped by elements of their work environment, including firm... View Details

Keywords: Discrimination; Race; Equality and Inequality; Working Conditions; Personal Development and Career; Organizational Culture

01 Mar 2023
What Do You Think?

How Much Does 'Deep Purpose' Matter to the Bottom Line?

mission is the starting point for its culture. The nature of a mission statement matters only if leaders and their employees believe in it and live it. In my research, too often I’ve found that leaders are content to check the box on... View Details

Keywords: by James Heskett

06 Jun 2018
Research & Ideas

Cut Salaries or Cut People? The Best Way to Survive a Downturn

eugeniek Companies looking to shed costs in an economic downturn rarely cut compensation—typically, they slash jobs instead. New research confirms the wisdom of that decision. The study concludes that when a company cuts employee pay the... View Details

Keywords: by Rachel Layne

December 2022 (Revised June 2023)
Case

KKR at CHI Overhead Doors (A)

By: Dennis Campbell and Ethan Rouen

This case examines the decision by private equity firm KKR to grant equity to every employee at portfolio company CHI Overhead Doors upon purchasing the company in 2015. The case explores whether this initiative will create shared value, growing profits through better... View Details

Keywords: Performance Improvement; Profit Sharing; Compensation and Benefits; Organizational Culture

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