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  • 23 Oct 2018
  • First Look

New Research and Ideas, October 23, 2018

difficult tasks. Second, overestimation of ability by both men and women varies across categories. To understand these patterns, we develop a model that separates gender stereotypes from misestimation of ability related to the difficulty... View Details
Keywords: Dina Gerdeman
  • 04 Apr 2017
  • First Look

First Look at New Research, April 4

investors provide a little funding and limited governance to an increased number of startups that they are more likely to abandon, but where initial experiments significantly inform beliefs about the future potential of the venture. This adaptation and View Details
Keywords: Sean Silverthorne
  • 11 Apr 2018
  • Research & Ideas

Sexual Harassment: What Employers Should Do Now

building a culture based on collaboration, teamwork, and respect—and not tolerating employees who dominate or treat other employees as if they are there to serve them. Leaders sometimes inadvertently send... View Details
Keywords: by Dina Gerdeman
  • 15 Sep 2009
  • First Look

First Look: September 15

West, and Christian Lebiere Publication:Special Issue on Decisions from Experience. Journal of Behavioral Decision Making (forthcoming) Abstract Erev, Ert, and Roth organized three choice prediction competitions focused on three related... View Details
Keywords: Martha Lagace
  • 12 Aug 2008
  • First Look

First Look: August 12, 2008

Unilever, and its renewal, catapulted Coty into the position of the world's largest fragrance company. The case provides an opportunity to examine the entrepreneurial, cultural, and organizational factors which enable acquired brands and View Details
Keywords: Sean Silverthorne
  • October 1997 (Revised March 1998)
  • Case

Appalachian Mountain Club: Transforming Governance

By: Walter J. Salmon and Jaan Elias
Starting in 1988, the Appalachian Mountain Club (AMC) began a controversial transformation in management and governance. For its first 112 years, the AMC's structure had resembled that of a country club--volunteer leaders directed the club's operations and its small,... View Details
Keywords: Budgets and Budgeting; Transformation; Corporate Governance; Employee Relationship Management; Recruitment; Leading Change; Organizational Culture; Labor and Management Relations; Nonprofit Organizations; Education Industry; Entertainment and Recreation Industry
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  • March 2023 (Revised June 2023)
  • Teaching Note

Ransomware Attack at Springhill Medical Center

By: Suraj Srinivasan and Li-Kuan (Jason) Ni
Teaching Note for HBS Case No. 123-065. In July, 2019, Springhill Medical Center (“SMC”) in Mobile, Alabama fell prey to a malicious ransomware attack that crippled the hospital’s internal network systems and public-facing web page. While the hospital rushed to... View Details
Keywords: Disruption; Communication; Communication Strategy; Decision Making; Decision Choices and Conditions; Judgments; Corporate Accountability; Corporate Disclosure; Corporate Governance; Governance Controls; Policy; Employees; News; Cybersecurity; Digital Strategy; Information Infrastructure; Information Management; Internet and the Web; Crisis Management; Business or Company Management; Resource Allocation; Risk Management; Negotiation Tactics; Failure; Business and Stakeholder Relations; Attitudes; Behavior; Perception; Reputation; Trust; Public Opinion; Social Issues; Health Industry; Alabama; United States
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  • July 1991 (Revised June 1993)
  • Background Note

Conflicting Responsibilities

By: Joseph L. Badaracco
Presents a framework for resolving issues in which managers' responsibilities--to shareholders, employees, other stakeholder groups, and to their own values and commitments in life--conflict with each other. The framework analyzes these issues in terms of duties,... View Details
Keywords: Ethics; Employees; Management Analysis, Tools, and Techniques; Management Practices and Processes; Organizational Structure; Personal Development and Career; Business and Shareholder Relations; Business and Stakeholder Relations
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  • January 2003 (Revised April 2004)
  • Case

Cat is out of the Bag, The: KANA and the Layoff Gone Awry (A)

By: Leslie A. Perlow and David Ager
Vicki Amon-Higa, vice president of KANA, a publicly traded, midsize development company, was working with Bryan Kettle, KANA's CFO, to plan a layoff in which KANA would reduce the size of its workforce by nearly 40%. Despite the best of intentions, news of the layoff... View Details
Keywords: Crisis Management; Employees; Job Cuts and Outsourcing; Problems and Challenges; Business and Stakeholder Relations; Conflict Management
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  • 14 Mar 2016
  • Research & Ideas

The Surprising Connection between 1930s Weather and Today's Labor Unions

historical events in the 1930s that might affect some states but not others. They considered the National Labor Relations Act of 1935, which guaranteed the rights of private-sector employees to unionize and... View Details
Keywords: by Carmen Nobel
  • 29 Mar 2016
  • First Look

March 29, 2016

available. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/516076-PDF-ENG Harvard Business School Case 516-074 Employee Health No abstract available. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/516074-PDF-ENG... View Details
Keywords: Sean Silverthorne
  • 28 Apr 2009
  • First Look

First Look: April 28, 2009

workstations, and related support services. Bradley's PSG had played an important role in HP's financial success over the previous three years. Purchase this case: http://hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=509010 IBM: The... View Details
Keywords: Martha Lagace
  • 14 Sep 2017
  • Op-Ed

Op-Ed: Google Engineer Deserved to be Fired by the CEO

correctness, free speech, or affirmative action. It is relating to people as authentic human beings, not as representatives of a group or class. Great harm is done when groups of people are stereotyped as having certain characteristics,... View Details
Keywords: by Bill George
  • 25 Feb 2020
  • Research & Ideas

For Migrant Workers, Homesickness Can Reduce Productivity

more productive.” About the Author Kristen Senz is a writer and social media editor for Harvard Business School Working Knowledge. [Image: FatCamera] Related Reading How Companies Benefit When Employees Work... View Details
Keywords: by Kristen Senz
  • 01 Oct 2001
  • Research & Ideas

Connecting With Nonprofits

In his recent Working Paper, "Marketing's Role in Cross-Sector Collaboration," HBS professor James Austin outlines three stages of collaboration between businesses and nonprofits—philanthropic, transactional, and integrative collaborations—and examines the... View Details
Keywords: by James Austin
  • 02 Aug 2021
  • What Do You Think?

Can Companies with Remote Management Succeed?

Fifth Third’s employees back to the office he remarked that, “We can’t be a great company working remotely We can get the job done, but it’s tough to flourish.” The comment refers to Fifth Third’s management core. Like many service... View Details
Keywords: by James Heskett
  • 22 Feb 2011
  • Research & Ideas

Most Popular Articles, Papers of the Decade

collection look at how to improve decision making, encouraging employees to speak up, and the difficulty of coordinating communication in a complex organization. Enjoy! Most Popular Articles 2000-2010 Creating a Positive Professional... View Details
Keywords: by Sean Silverthorne
  • 12 Oct 1999
  • Research & Ideas

Spirit at Work: The Search for Deeper Meaning in the Workplace

it a fad that amounts to little more than sensitivity training in New Age clothing, or does it reflect something more profound about the way we are beginning to conceive of and relate to work? In the following pages six HBS alumni who are... View Details
Keywords: by Marguerite Rigoglioso
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

how each element relates to overall service delivery. Among the key findings of the study were: Successful service delivery is vital for retaining customers and increasing sales. "Although most call center managers would agree with... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 20 May 2019
  • Research & Ideas

Activist CEOs Are Rising Up—and Their Customers Are Listening

When former Starbucks CEO Howard Schultz announced earlier this year he was thinking about running for president of the United States, it wasn’t a new idea. Past CEOs seeking the White House have included Carly Fiorina, Ross Perot, Herman Cain, Steve Forbes, Mitt... View Details
Keywords: by Michael Blanding

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