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  • 13 Jun 2017
  • First Look

First Look at New Research and Ideas, June 13

religious employer allow his employees access to contraceptives or break with healthcare legislation? People and organizations of faith often face moral decisions that have significant consequences. Research in psychology found that... View Details
Keywords: Sean Silverthorne
  • 12 Feb 2008
  • First Look

First Look: February 12, 2007

deconstruction of gender inequality in organizations. Why Employees Are Afraid to Speak Up Authors:J. R. Detert and Amy C. Edmondson Publication:Harvard Business Review 85, no. 5 (May 2007) Abstract In a word—self-preservation. And... View Details
Keywords: Martha Lagace
  • 22 Aug 2017
  • First Look

First Look at New Research and Ideas, August 23

engagement practices. Finally, I explore the limits and anticompetitive concerns to the theory of change presented here. Harvard Business School Case 917-019 Buffer.com Social media company Buffer wanted to establish clear company values... View Details
Keywords: Sean Silverthorne
  • 22 Jan 2019
  • First Look

New Research and Ideas, January 22, 2019

or Hands: How Do Employees Respond to a Radical Global Language Change Over Time? By: Reiche, Sebastian, and Tsedal Neeley Abstract— To understand how recipients respond to radical change over time across cognitive, affective, and... View Details
Keywords: Dina Gerdeman
  • 19 Nov 2007
  • Lessons from the Classroom

Teaching The Moral Leader

that some of the hardest leadership decisions are the ones that have moral or ethical stakes. For example, while on the board of a nonprofit, I was approached by an employee—a whistleblower—who accused the program director of manipulating the organization's books. The... View Details
Keywords: by Sarah Jane Gilbert; Education
  • 27 Jul 2011
  • Research & Ideas

Customer Loyalty Programs That Work

crowd. Technology is also a helpful factor in rewards programs, representing a vast improvement over an old, markedly creepier, and now mostly illegal strategy: dispatching an employee to the parking lot to write down license plate... View Details
Keywords: by Maggie Starvish; Retail
  • 19 Apr 2016
  • First Look

April 19, 2016

employee learning into changes in individual and organization behavior or improved financial performance. Put simply, companies are not getting the return they expect on their investment in training and education. By investing in training... View Details
Keywords: Sean Silverthorne
  • 20 Apr 2016
  • Research & Ideas

When CEOs Become Activists

cancel company events that would have required customers or employees to travel to Indiana. And Apple CEO Tim Cook authored an op-ed in The Washington Post to oppose the legislation. The public outcry against the RFRA seemed to make an... View Details
Keywords: by Carmen Nobel; Technology; Publishing
  • 13 Dec 2016
  • First Look

December 13, 2016

forthcoming Journal of Investment Consulting Cloaked Trading By: Cohen, Lauren, Dong Lou, and Christopher J. Malloy Abstract—Using a novel, proprietary database of micro-level trading activities by asset managers, we show strong evidence of asset managers View Details
Keywords: Carmen Nobel
  • 05 Mar 2013
  • First Look

First Look: March 5

Paper: http://www.people.hbs.edu/shanson/Issuer_Quality_2013_RFS_Final.pdf The Cost of High-Powered Incentives: Employee Gaming in Enterprise Software Sales Authors:Larkin, Ian Publication:Journal of Labor Economics Abstract This paper... View Details
Keywords: Sean Silverthorne
  • 19 Jan 2011
  • First Look

First Look: Jan. 18

under the Hood: Wealth-based Discrimination in Illicit Customer Help Authors:F. Gino and L. Pierce Publication:Organization Science 21, no. 6 (November-December 2010) Abstract This paper investigates whether an employee's perception of customer wealth affects his... View Details
Keywords: Sean Silverthorne
  • 09 Jan 2007
  • First Look

First Look: January 9, 2007

feedback, managers should ask themselves whether they're getting truthful evaluations from their subordinates. (In all likelihood, they aren't.) It takes time and discipline to persuade your employees to tell you about your failings.... View Details
Keywords: Martha Lagace
  • 10 Jun 2014
  • First Look

First Look: June 10

to 67.5% of standard. Customers who observed employees engaged in labor perceived greater effort, appreciated that effort, and valued the service more. Employees who observed... View Details
Keywords: Sean Silverthorne
  • 14 Aug 2007
  • First Look

First Look: August 14, 2007

prompting a takeover, than at engaging in long-term corporate governance or operating issues. Download the paper: http://www.hbs.edu/research/pdf/08-004.pdf Correlated Equilibrium and Nash Equilibrium as an Observer's Assessment of the... View Details
Keywords: Martha Lagace
  • 05 May 2003
  • Research & Ideas

Sharing the Responsibility of Corporate Governance

little or no control over which companies the fund manager or plan fiduciary selects for the portfolio. Indeed, managers of pension funds subject to the Employee Retirement Income Security Act of 1974 (ERISA) may feel legally constrained... View Details
Keywords: by Carla Tishler
  • 08 Jul 2008
  • First Look

First Look: July 8, 2008

informal organization arising from reorganization can help create ambidextrous organizations. We argue that under some conditions, the informal organization can compensate for the formal organization by motivating a distinct but valuable form of View Details
Keywords: Martha Lagace
  • 13 Oct 2015
  • Research & Ideas

Does Business Get Done the Same Way in Emerging and Developed Countries?

men led during terrific growth phases are similar in some ways, but very different in others. With $30 billion in revenue, The Koç Group is the largest conglomerate in Turkey, with more than 100 companies and 73,000 employees operating in... View Details
Keywords: by Sean Silverthorne
  • 30 Jan 2018
  • First Look

January 30, 2018

role of telecommunications firms in providing content. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53774 forthcoming Journal of Accounting Research Effects of an Information Sharing System on Employee Creativity,... View Details
Keywords: Sean Silverthorne
  • 22 May 2020
  • In Practice

Post-COVID Health Care: More Screens, Less Red Tape?

apps for frontline employees to contain the pandemic. The experience will like reshape the entire health care industry for years to come. We asked faculty members affiliated with the Health Care Initiative at Harvard Business School how... View Details
Keywords: by Danielle Kost
  • 05 Apr 2011
  • First Look

First Look: April 5

and operations theory suggests that the longer people wait, the less satisfied they become; we demonstrate that due to what we term the labor illusion, when websites engage in operational transparency by signaling that they are exerting... View Details
Keywords: Sean Silverthorne

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