Employee Engagement - Publications - Faculty & Research

09 Feb 2004
Research & Ideas

Got a New Strategy? Now Make it Happen

change. Employee surveys, 360-degree feedback, interviews by external consultants, and even relatively honest one-to-one conversations between a key manager and the CEO (remember the courageous discussion Sherron Watkins had with Kenneth... View Details

Keywords: by Michael Beer & Russell A. Eisenstat

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

Our observations of great service leaders reveal a greater emphasis on those skills demanded for intense personal interaction, engagement with employees at all levels of large people-intensive organizations,... View Details

Keywords: by Jim Aisner; Retail

Web

Four Ways to Make The Most of Your Company Events - Recruiting

Insights & Advice 07 Oct 2024 Four Ways to Make The Most of Your Company Events Molly DeCastro & Lia Mastrogiacomo Author HBS Team tag Know Your Audience Recruiting Advice If you are looking to engage with Harvard Business School students... View Details

25 May 2021
Blog Post

The Surprising Power of Nostalgia at Work

actually works. When people engage in nostalgia, they’re accessing personally meaningful autobiographical events typically shared with family, friends, and other close connections. It isn’t just a happy trip down memory lane — in fact,... View Details

Keywords: All Industries

03 May 2016
First Look

First Look, May 3, 2016

Zou Abstract—There is relatively little prior evidence on the potential impact of rank and file employees on financial reporting choices outside union negotiations. We contribute to the literature by providing new evidence that firms... View Details

Keywords: Sean Silverthorne

06 Aug 2020
Research & Ideas

Who Will Give You the Best Professional Guidance?

fees. My heuristic for these types of engagements is to assess whether they are performing a part-time role you’d otherwise fill with a full-time employee (FTE) if you could find them. These View Details

Keywords: by Julia B. Austin

Web

2.1.4 Academic Retaliation | MBA

individual or designee will consult with the MBA Program Chair, Executive Director of the MBA Program, and a representative from The Office of Labor and Employee Relations to determine if the student engaged... View Details

Portrait Project

Clare Hawthorne

leadership: "making others better as a result of your presence — and making sure that impact lasts in your absence." But I know that making others better is not just about efficiency; to feel satisfied, I'll need to ensure the people I work with are View Details

23 Apr 2014
News

Providing Advantage and Opportunities for Disadvantaged Youths

makes them stronger and more resilient as an employee then many folks who have never faced any type of adversity in their lives. “So I think what our country needs to do is really embrace the fact that, if we are going to have a globally... View Details

12 Mar 2019
First Look

New Research and Ideas, March 12, 2019

emergent machine of the sovereign state. Yet such strategic interaction rarely yielded a decisive victory for either the secular state or for religion. By tracing how state-builders engaged religious institutions, elites, and attachments,... View Details

Keywords: Dina Gerdeman

Web

Systems for Scaling Ventures (SSV) - Course Catalog

decisions (e.g., through performance assessments), (c) promote peer-to-peer feedback (e.g., through enterprise social networks), and (d) engage employees in developing new ideas and best practices (e.g.,... View Details

02 Jun 2008
Research & Ideas

Spending on Happiness

next? A: We are now actively looking to work with more companies that are willing to be creative with how they encourage their employees to spend their bonuses, and companies that are willing to be creative in how they View Details

Keywords: by Sarah Jane Gilbert

28 Aug 2017
Research & Ideas

Should Industry Competitors Cooperate More to Solve World Problems?

performance on business-relevant ESG issues based on a firm’s industry membership has a positive association with future financial performance. A company’s efforts to improve its social impact could result in cost savings, increased brand value, innovation, View Details

Keywords: by Sean Silverthorne; Financial Services; Manufacturing; Agriculture & Agribusiness; Mining

25 Jun 2019
Research & Ideas

The Powerful Strategic Tool Companies Should Not Try to Control

they forge relationships with user groups. Danielle Kost: How can companies engage user communities more effectively? What advantages can they provide a firm? Frank Nagle and Sonali K. Shah: User communities can differentiate a firm’s... View Details

Keywords: by Danielle Kost

20 May 2019
Research & Ideas

Activist CEOs Are Rising Up—and Their Customers Are Listening

When former Starbucks CEO Howard Schultz announced earlier this year he was thinking about running for president of the United States, it wasn’t a new idea. Past CEOs seeking the White House have included Carly Fiorina, Ross Perot, Herman Cain, Steve Forbes, Mitt... View Details

Keywords: by Michael Blanding

01 Dec 2020
News

Invest in the New Abnormal

Edited by Julia Hanna and Jen McFarland Flint; illustrations by Rose Wong The novel coronavirus did more than disrupt jobs, supply chains, and financial markets, says HBS professor Rohit Deshpandé. The pandemic has also upended how companies must View Details

17 Feb 2015
HBS Case

HBS Cases: The Battle for San Francisco

online than with the community outside their door. Companies often limit their community engagement to contributions to nonprofits or organizing volunteer opportunities. "Traditionally, the way these companies View Details

Keywords: by Michael Blanding; Technology

27 Oct 2020
News

HBS Votes

civic engagement as an obligation and have found great solace in knowing that we’re working together to energize our spheres of influence,” said Chelsea Celistan (MBA 2020), who collaborated with a dozen classmates to launch the movement.... View Details

01 Mar 2023
News

Happy Monday

employees felt about the program and how they were using it. “We’ve never seen our employees answer a survey so fast. Usually it takes some follow-up, but we had results within 15 minutes,” observes... View Details

Keywords: Jen McFarland Flint; Apparel Manufacturing; Manufacturing

03 Sep 2013
First Look

First Look: September 3

differentially spur employees of varying hierarchical levels to engage in deception. Drawing on literatures in social psychology and workplace self-esteem, we theorize that negative comparisons with peers... View Details