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  • October 2002 (Revised March 2013)
  • Case

Intermountain Health Care

By: Richard M.J. Bohmer, Amy C. Edmondson and Laura Feldman
Intermountain Health Care (IHC), an integrated delivery system based in Utah, has adopted a new strategy for managing health care delivery. The approach focuses management attention not only on the facilities where care takes place but also on physician decision making... View Details
Keywords: Ethnicity; Innovation Strategy; Cost Management; Information Technology; Organizational Structure; Technology Adoption; Performance Improvement; Problems and Challenges; Adoption; Change Management; Cost vs Benefits; Health Care and Treatment; Health Industry; Utah
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  • 13 Aug 2012
  • Research & Ideas

When Good Incentives Lead to Bad Decisions

purposes of the experiment, participants had no information other than the data in the original applications. In this way, the researchers could determine whether they made good decisions without the benefit of hindsight. In addition to... View Details
Keywords: by Carmen Nobel; Banking
  • 19 Dec 2006
  • First Look

First Look: December 19, 2006

low (-0.16 and 0.006) and decrease over time as network effects become increasingly important. Download working paper: http://www.hbs.edu/research/pdf/07-035.pdf The Demise of Cost and Profit Centers Author:Robert S. Kaplan Abstract The... View Details
Keywords: Sean Silverthorne
  • 25 Jan 2016
  • Research & Ideas

When Negotiating a Price, Never Bid with a Round Number

one and a half years, or maybe some other time.” Social psychology in finance Previous research has shown the benefits of precise bidding in the real-estate industry, where a precise listing price indicates that the seller has done... View Details
Keywords: by Carmen Nobel
  • 21 Aug 2000
  • Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

What Is Mics? Minimally invasive cardiac surgery (MICS) is performed by accessing the heart through incisions made between the ribs and employing a balloon device that is threaded into the heart through a vein to serve as an internal arterial clamp. The View Details
Keywords: by Hilah Geer
  • 24 Oct 2023
  • Research & Ideas

When Tech Platforms Identify Black-Owned Businesses, White Customers Buy

visits—boosting in-store traffic by about 10 percent. “Technology companies can play a role in working toward racial equity.” The study, called “The Benefits of Revealing Race: Evidence from Minority-Owned Businesses,” also found that... View Details
Keywords: by Jay Fitzgerald; Food & Beverage
  • 31 Jul 2012
  • First Look

First Look: July 31

  PublicationsFinancial Development, Fixed Costs and International Trade Authors:Bo Becker, David Greenberg, and Jinzhu Chen Publication:Review of Corporate Finance Studies (forthcoming) Abstract Exporting firms face significant up-front... View Details
Keywords: Carmen Nobel
  • April 2004 (Revised September 2004)
  • Case

Hewlett-Packard-Compaq: The Merger Decision

By: Krishna G. Palepu and Jonathan Barnett
Hewlett-Packard's proposed $24 billion acquisition of rival Compaq marked the largest merger in the history of the computer industry. The merger was Hewlett-Packard's response to sweeping changes impacting the technology industry. The severity of the stock market's... View Details
Keywords: Cost vs Benefits; Mergers and Acquisitions; Business and Shareholder Relations; Computer Industry; Technology Industry
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  • 01 Apr 2014
  • First Look

First Look: April 1

benefiting their performance irrespective of whether these decisions negatively affect other profit centers. However, the firm implemented a third system that would potentially lead managers to benefit other... View Details
Keywords: Sean Silverthorne
  • 09 Sep 2015
  • Research & Ideas

Leadership Lessons of the Great Recession: Options for Economic Downturns

future hiring and M&A activity. When the Great Recession hit in late 2008, Honeywell, like all diversified manufacturers, experienced a drop off in new orders. Yet after six years of improving operating efficiency, there was little room left to cut View Details
Keywords: by Sandra Sucher & Susan Winterberg; Aerospace; Electronics
  • 23 Apr 2024
  • In Practice

Getting to Net Zero: The Climate Standards and Ecosystem the World Needs Now

With each month clocking record-breaking temperatures across the planet, this Earth Day reflected the renewed urgency of regulators and businesses to find climate-change solutions. The US Securities and Exchange Commission recently adopted new rules that will mandate... View Details
Keywords: by Rachel Layne
  • 23 Aug 2016
  • First Look

August 23, 2016

authors discuss how these new digital disruptors allow consumers to benefit from one activity (e.g., watching shows) without incurring the cost of the other (e.g., watching ads) and offer strategies for... View Details
Keywords: Sean Silverthorne
  • 2024
  • Working Paper

Corporate Culture Homogeneity and Top Executive Incentive Design: Evidence from CEO Compensation Contracts

By: Dennis Campbell, Ruidi Shang and Zhifang Zhang
We examine how corporate cultures characterized by high degrees of homogeneity in the underlying values and beliefs of organizational members are related to the design of CEO incentive compensation contracts. We argue that culture homogeneity within firms lowers... View Details
Keywords: Corporate Culture; Compensation Design; Accounting; Management Control; Incentive Systems; Organizational Culture; Job Design and Levels; Governance; Executive Compensation; Motivation and Incentives
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  • 25 Feb 2014
  • First Look

First Look: February 25

often sought some equity in mining and other foreign investment projects, but as shareholders they have rarely gained what they anticipated. Only in special cases might the benefits to governments outweigh the risks and often... View Details
Keywords: Sean Silverthorne
  • 17 Mar 2009
  • First Look

First Look: March 17, 2009

to combat gray markets is to increase internal transfer prices to foreign subsidiaries in order to increase the gray market's cost base. We illustrate that when a gray market competitor is present, the optimal price for internal transfers... View Details
Keywords: Martha Lagace
  • 12 Feb 2018
  • Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

because they hoped the other line would move more quickly. Tabulating the total time each participant spent in line, however, Buell found that those who switched at least once actually ended up spending an average of 57 seconds longer in line—meaning their aversion to... View Details
Keywords: by Michael Blanding; Retail; Service
  • 13 Mar 2023
  • Op-Ed

How Leaders Should Leave

and two or three adviser friends outside the organization you can trust. Your resignation should be rational, not emotional. What are the financial implications if you don’t have an immediate new job, and what benefits will you lose? Can... View Details
Keywords: by John Quelch
  • Research Summary

Current Research

Ian studies extrinsic rewards -- monetary incentives from formal compensation systems, as well as other formal and informal external rewards-- in order to help businesses understand the tensions and tradeoffs inherent in motivating employees. His research takes a... View Details

  • 2010
  • Working Paper

Integrity: A Positive Model That Incorporates the Normative Phenomena of Morality, Ethics, and Legality Abridged

By: Werner H. Erhard, Michael C. Jensen and Steve Zaffron
We present a positive model of integrity that, as we distinguish and define integrity, provides powerful access to increased performance for individuals, groups, organizations, and societies. Our model reveals the causal link between integrity and increased... View Details
Keywords: Trust; Performance Productivity; Information Technology; Knowledge; Moral Sensibility; Opportunities; Competitive Advantage; Legal Liability; Cost vs Benefits
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  • 06 Mar 2006
  • Research & Ideas

Four Strategies for Making Concessions

that a concession was, in fact, made. For example, the manufacturer could have explained the effect of a 3 percent wage increase on his firm's bottom line or discussed how difficult it would be for him to justify it to his board of directors. Second, emphasize the... View Details
Keywords: by Deepak Malhotra

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