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- All HBS Web
(1,415)
- News (266)
- Research (834)
- Events (5)
- Multimedia (6)
- Faculty Publications (490)
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- 09 Feb 2004
- Research & Ideas
Got a New Strategy? Now Make it Happen
years ago we launched a research program to develop a process that leaders could use to engage their people in an honest conversation. The "strategic fitness process" was designed in partnership with senior executives to enhance their View Details
Keywords: by Michael Beer & Russell A. Eisenstat
- 10 Jan 2005
- Research & Ideas
How to Put Meaning Back into Leading
lost. Q: When and why did most organizational scholars essentially stop attaching importance to any "meaning-making" capacity of leadership? A: The shift away from considering the meaning-making View Details
Keywords: by Martha Lagace
- September 2010 (Revised January 2012)
- Case
Emergia: Driving Profitability on Help Desk Contracts
Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details
Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Emergia: Driving Profitability on Help Desk Contracts." Harvard Business School Case 111-048, September 2010. (Revised January 2012.)
- 22 Mar 2011
- First Look
First Look: March 22
in the credit market that have deep roots in the system's structure, conduct, and regulation. The time has come for a clear-eyed assessment of what happened and how the system should be strengthened and restructured. Such reform will have a profound and lasting impact... View Details
Keywords: Sean Silverthorne
- 17 Jul 2012
- First Look
First Look: July 17
origins of the social psychology of creativity, trace its arc, and suggest directions for its future. Demand and Capacity Management in Air Transportation Authors:Cynthia Barnhart, Douglas S. Fearing, Amedeo Odoni, and Vikrant Vaze... View Details
Keywords: Sean Silverthorne
- 09 Dec 2014
- First Look
First Look: December 9
Download working paper: http://www.hbs.edu/faculty/Publication%20Files/15-016_c6e7c9cc-70a3-4119-bd7b-8e4b25a26312.pdf Technology Choice and Capacity Portfolios Under Emissions Regulation By: Drake, David, Paul R. Kleindorfer, and Luk N.... View Details
Keywords: Sean Silverthorne
- 28 Mar 2004
- Research & Ideas
HBS Celebrates Social Enterprise Initiative
origin and mission of the Social Enterprise Initiative? James Austin: When we began the Social Enterprise Initiative, the opportunity that motivated us was to mobilize the talent and capacity of HBS to enhance the leadership, managerial... View Details
Keywords: by Manda Salls
- 29 Jul 2008
- First Look
First Look: July 29, 2008
took effect in 2006. The ninth plan proposed five thrusts—moving the economy to higher value-added goods and services, raising the capacity for knowledge, addressing socioeconomic inequalities, improving the quality of life, and... View Details
Keywords: Martha Lagace
- 28 May 2008
- First Look
First Look: May 28, 2008
titanium fabricator that recently has been plagued by poor deliveries and a lack of capacity. At the time of the case, Ti-Tech must decide which of four orders to accept, with capacity making it impossible to accept all four. Each order... View Details
Keywords: Martha Lagace
- 13 Jun 2017
- Research & Ideas
Why Global Investments Are Still a Good Bet
capacity in global markets to provide capital in an economy, and that increases their ability to absorb risk.” Thus, diversification becomes self-reinforcing, making global financial markets more stable, at the same time allowing... View Details
- 22 Apr 2014
- First Look
First Look: April 22
practitioners alike now recognize that a firm's capacity to assimilate and use know-how from external sources-what Cohen and Levinthal (1990) called "absorptive capacity"-plays a central role in innovation performance. In recent... View Details
Keywords: Sean Silverthorne
- 01 May 2020
- In Practice
COVID-19’s Hard Lessons Might Prepare Business for Climate Change
stressed. In the long run, I hope that companies will emerge from the crisis with a renewed appreciation for the importance of paying attention to the potential for catastrophic risks such as climate change, and for the importance of building government View Details
Keywords: by Danielle Kost
- 11 Mar 2009
- HBS Case
The Energy Politics of Russia vs. Ukraine
part of Gazprom's long-term strategy is "to build up its LNG capacity so it can export to regions it cannot reach by pipeline." Despite these moves, Abdelal downplays fears of Russian expansionism. "Energy can be a tool for... View Details
- September 2012 (Revised May 2015)
- Case
Philips-Visicu
By: Regina E. Herzlinger, Natalie Kindred and Sara M. McKinley
Would the advent of global payment models and ACOs create sufficient demand for a telemedicine offering covering the care continuum, from hospitals to the home? This was the decision facing Royal Philips Electronics (Philips), the Netherlands-based producer of... View Details
Keywords: Health Care; Philips; Visicu; Telemedicine; eICU; Accountable Care Organization; ACO; Bundled Payment; Hospital To Home; Patient Monitoring Devices; Home Health Care; Health Care and Treatment; Communication Technology; Quality; Safety; Performance Productivity; Performance Capacity; Performance Efficiency; Consumer Behavior; Emerging Markets; Health Industry; Telecommunications Industry; Netherlands
Herzlinger, Regina E., Natalie Kindred, and Sara M. McKinley. "Philips-Visicu." Harvard Business School Case 313-015, September 2012. (Revised May 2015.) (As companion reading for this case, see Regina E. Herzlinger and Charles Huang, "Note on Bundled Payment in Health Care," HBS No. 312-032 (Boston: Harvard Business Publishing, 2012).)
- 25 Jan 2012
- Research & Ideas
A Few Firms Have Outsized Influence in D.C.
capacity for innovation. “The whole perspective of how firms influence policy environments is a relatively new question to economists.” It would stand to reason that the companies lobbying most on a particular issue would be those with... View Details
Keywords: by Michael Blanding
- 08 Apr 2011
- Research & Ideas
Will the Japan Disaster Remake the Landscape for Green Energy in Asia?
Even before the recent earthquake, tsunami, and nuclear meltdown in Japan, many parts of Asia had already begun investing in "green" energy. But the disaster has certainly upped the urgency of the discussions. “It's driven a lot of people to have a bit of a... View Details
- 03 Apr 2009
- What Do You Think?
How Much Obsolescence Can Business and Society Absorb?
their leaders to recognize the importance and take advantage of advances in communications technology to remain relevant and competitive. J. W. Carpenter reported that "Our study shows that without the capacity to absorb... View Details
- 27 Mar 2012
- First Look
First Look: March 27
first time authors and more favorable to authors who have garnered other attention in the press (as measured by number of media mentions outside of the review) and who have won book prizes. Download the paper: http://www.hbs.edu/research/pdf/12-080.pdf Technology... View Details
Keywords: Carmen Nobel
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
litigations on firm strategy. Increased Speed Equals Increased Wait: The Impact of a Reduction in Emergency Department Ultrasound Order Processing Time This study of ultrasound test orders in hospital emergency departments shows that, paradoxically, increasing View Details
Keywords: by Staff
- November 2003 (Revised March 2004)
- Supplement
GE's Talent Machine: The Making of a CEO
CEO Jeff Immelt, ex-CEO Jack Welch, and HR Chief Bill Conaty discuss how GE has made talent development a source of sustainable competitive advantage. Immelt describes GE's deeply embedded philosophy around its people and how it has allowed the company to add value... View Details
Keywords: Business Conglomerates; Talent and Talent Management; Human Resources; Business or Company Management; Performance Capacity; Performance Effectiveness; Competitive Advantage; System; Value
Bartlett, Christopher A. "GE's Talent Machine: The Making of a CEO." Harvard Business School Video Supplement 304-804, November 2003. (Revised March 2004.)