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  • Jan 23 2017
  • Interview

Rethinking Service Design and Delivery

  • June 2017 (Revised May 2018)
  • Supplement

Hilti Fleet Management Video Supplements

By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer
This case explores the introduction of fleet management in the construction industry by the premium power tools manufacturer Hilti in 2000. Following its customers’ needs, Hilti moved from selling power tools to leasing them as a service. The introduction of the new... View Details
Keywords: Hilti; Business Model Innovation; Fleet Management; Decision-making; Implementation; Power Tools Industry; Europe; Switzerland; Liechtenstein; Business Model; Restructuring; Transformation; Transition; Customer Value and Value Chain; Construction; Leasing; Strategy; Decision Making; Construction Industry; Switzerland; Liechtenstein; Germany; Austria; Europe; United States; Asia; Brazil; China; Latin America; North America; Africa; Japan; Hong Kong
Related
  • September 2018
  • Supplement

From Beirut With Love (B): The Last Judgment

By: Christina R. Wing, Esel Y. Cekin and Samer Al-Rachedy
Keywords: Family Business; Family Conflicts; Sibling Rivalry; Second-generation; Foundation; Trust; Governance; Work-life Balance; Leadership; Leading Change; Transformation; Succession Planning; Management; Organizational Structure; Corporate Culture; Shareholder; Board Of Directors; Retail; Real Estate; Shopping Mall; Department Store; Growth; Lebanon; Middle East; Non-executive Chairman; Sustainability
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  • May 2017
  • Teaching Note

Hilti Fleet Management (A) and (B)

By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer
These notes are meant to accompany Hilti Fleet Management (A): Turning a Successful Business Model on Its Head (717-427) and Hilti Fleet Management (B): Towards a New Business Model (717-465).
This case explores the introduction of fleet management in the... View Details
Keywords: Hilti; Business Model Innovation; BMI; Fleet Management; Decision-making; Implementation; Power Tools Industry; Europe; Switzerland; Liechtenstein; Business Model; Restructuring; Transformation; Transition; Customer Value and Value Chain; Customer Focus and Relationships; Construction; Innovation and Invention; Leasing; Strategy; Decision Making; Growth Management; Construction Industry; Switzerland; Liechtenstein; Germany; Austria; Europe; United States; Asia; Brazil; China; Latin America; Africa; Japan; Hong Kong; France; Italy; Spain
Related
  • March 2006 (Revised April 2007)
  • Case

Harley-Davidson: Preparing for the Next Century

By: Richard L. Nolan and Suresh Kotha
Harley-Davidson Co. exemplifies a remarkable management-led business transformation of a long standing manufacturing company. The company successfully met global competition and continues to innovate to maintain its market position. View Details
Keywords: Brands and Branding; Transformation; Change Management; Innovation and Invention; Competitive Strategy; Manufacturing Industry; Motorcycle Industry
Related
  • 16 Jan 2025
  • Blog Post

Alumni Career Journey: Sophie Levin (MS/MBA 2022) - How Risk Can Be the Key to a Sustainable Future

What were you doing prior to HBS? What made you decide to go to HBS? Before HBS, I worked at Tesla as a design engineer and project manager. I had the opportunity to work on groundbreaking products alongside some of the smartest and most resilient people in the world.... View Details

    Marco Iansiti

    Marco Iansiti, David Sarnoff Professor of Business Administration,is a codirector of the Laboratory for Information Science at Harvard and of the Digital Initiative at HBS.

    Prof. Iansiti's research examines the digital transformation of companies and... View Details

    Keywords: automotive; computer; e-commerce industry; electronics; fiber optics; high technology; information; information technology industry; internet; semiconductor; software; telecommunications; venture capital industry

      Tsedal Neeley

      Tsedal Neeley is the Naylor Fitzhugh Professor of Business Administration, Senior Associate Dean of Faculty Development and Research, and Faculty Chair of the Christensen Center for Teaching... View Details

        Emily Truelove

        Emily Truelove is an Assistant Professor of Business Administration in the Organizational Behavior Unit at Harvard Business School. She teaches LEAD in the MBA program. She also teaches in executive education programs, including Leadership for Senior Executives,... View Details

          Walter A. Friedman

          Walter A. Friedman is Director of the Business History Initiative and Lecturer.  He edits Business History Review with Geoff Jones. He specializes in business, labor, and economic history. He is author of Fortune Tellers: The Story of America's First... View Details

          Keywords: advertising; automobiles; automotive; electrical equipment; electronics; information technology industry; marketing industry; railroad; retailing; soft drink

            Karim R. Lakhani

            Karim R. Lakhani is the Dorothy & Michael Hintze Professor of Business Administration at the Harvard Business School. He specializes in technology management, innovation, digital transformation and artificial... View Details

            Keywords: biotechnology; communications; computer; health care; high technology; information technology industry; internet; pharmaceuticals; software; video games
            • June 2013
            • Supplement

            Hexcel Turnaround—2001 (Video Supplement)

            This is the Video Supplement for Hexcel Turnaround - 2001(A), (B) and (C), HBS Cases 806099, 806100, 806101. View Details
            Keywords: Turnarounds; Human Capital; Organizational Change And Transformation; Organizational Culture; Organizational Management; Leadership; General Management; Bankruptcy; Bankruptcy Reorganization; Financial Crisis Management; Acquisitions; Debt Crisis; Debt; Debt Management; Crisis Management; Financial Crisis; Private Equity; Public Ownership; Resignation and Termination; Restructuring; Air Transportation Industry; Communications Industry; Electronics Industry; Industrial Products Industry; Manufacturing Industry; United States; Europe
            Related
            • April 1999 (Revised May 2005)
            • Case

            GE's Two-Decade Transformation: Jack Welch's Leadership

            By: Christopher A. Bartlett and Meg Wozny
            GE is faced with Jack Welch's impending retirement and whether anyone can sustain the blistering pace of change and growth characteristic of the Welch era. After briefly describing GE's heritage and Welch's transformation of the company's business portfolio of the... View Details
            Keywords: Transformation; Global Strategy; Leadership Development; Goals and Objectives; Six Sigma; Management Succession; Service Operations; Quality; Corporate Strategy
            Related
            • May 1994 (Revised May 1995)
            • Case

            Laura Ashley (B): Defining a Strategy

            By: Richard L. Nolan
            A turnaround CEO engineers a business transformation and formulates short-term and long-term strategy after assessing the business situation. View Details
            Keywords: Organizational Change and Adaptation; Change Management; Management Teams; Business Strategy; Consumer Products Industry; Apparel and Accessories Industry
            Related
            • May 1997
            • Supplement

            Francisco de Narvaez at Tia

            By: Linda A. Hill and Mara Willard
            Harvard Business School students question Francisco de Narvaez about his family store, Tia, from the late 1980s to the present, as he attempts to transform it from a family-owned business into a market-driven, professionally-run global company. View Details
            Keywords: Globalized Firms and Management; Family Business; Transformation
            Related
            • 28 Sep 2017
            • News

            Local Bookstores Show How Retailers Can Serve Communities

            • 04 Feb 2015
            • Video

            Who Needs Palm Trees? Enjoying Winter at HBS

            • 21 Nov 2023
            • Op-Ed

            The Beauty Industry: Products for a Healthy Glow or a Compact for Harm?

            In my recently published book Deeply Responsible Business, I write about business leaders since the 19th century who have acted responsibly, often by putting the welfare of their communities above the idea of maximizing profits. I make a sharp distinction between... View Details
            Keywords: by Geoffrey Jones; Beauty & Cosmetics
            • 20 Aug 2021
            • Video

            DT & HBP: The Incubator and Content Lab

            • 03 Oct 2016
            • Blog Post

            What I Learned in the Peek Weekend STEM Cohort

            apply for both – and I loved both programs! Peek is really the most robust look at an MBA possible. Instead of just telling you how great and transformative an MBA can be, we are immersed in the world of the MBA and watch firsthand as it... View Details