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  • February 2008 (Revised February 2008)
  • Supplement

Lincoln Financial Group (B): Making LFD a Reality

LFG reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the skills of their salespeople. This case series straddles human resource management, corporate strategy, and sales... View Details
Keywords: Organizational Change and Adaptation; Customer Focus and Relationships; Financial Services Industry
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  • Web

Blavatnik Fellowship in Life Science Entrepreneurship - Health Care

Blavatnik Fellowship in Life Science Entrepreneurship Blavatnik Fellowship in Life Science Entrepreneurship Building Businesses around Breakthrough Science 24 AUG 2017 Harvard Business School The Science of... View Details
  • Web

Entrepreneurial Management - Faculty & Research

longtime workers will balk at learning these new skills and end up quitting, causing the company to lose hundreds of years of cumulative experience. The CEO is now unsure of how to proceed. August 2025 Article Revenue Collapses and the Consumption of Small View Details
  • Program

Compensation Committees

programs. You will explore best practices for aligning executive pay to business strategy and company goals and for meeting shareholder expectations as the regulatory climate evolves. You may also be interested in the related program:... View Details
  • 24 Jul 2000
  • Research & Ideas

Value Maximization and Stakeholder Theory

as do those who narrowly focus on short-term financial gain. In the excerpt below, Jensen describes a new scorecard to help business leaders and managers keep pace. A firm cannot maximize value, Jensen writes, if it ignores the interests... View Details
Keywords: by Michael C. Jensen
  • February 2021
  • Case

Enterprise Agility at Komerční Banka

By: Euvin Naidoo, Suraj Srinivasan and Sarah Gulick
In 2017, Jan Juchelka, the new CEO of Komerční Banka, identified the need for the bank to start an enterprise wide agile transformation. He started by working to create a sense of urgency to kick-start a process to enable the level of service delivery to customers he... View Details
Keywords: Agile; Agility; Transformation; Organizational Structure; Business Headquarters; Management Analysis, Tools, and Techniques; Management Systems; Banking Industry; Czech Republic
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  • 26 Sep 2023
  • Research & Ideas

Unpacking That Icky Feeling of 'Shopping' for Diverse Job Candidates

from historically marginalized groups—even when the real goal is to create a more diverse workplace, because it’s both the right thing to do and good for business. New research by Harvard Business School Assistant Professor Summer Jackson... View Details
Keywords: by Kristen Senz
  • 15 Feb 2022
  • Book

When Working Harder Doesn’t Work, Time to Reinvent Your Career

orchestra as a soloist just within reach. But suddenly, his performance started to worsen. No amount of practice or specialized training helped. In fact, the harder he raged against his decline, the faster it inevitably came. He took a... View Details
Keywords: by Avery Forman
  • Web

Health Care Courses - Institute For Strategy And Competitiveness

approach to value-based care. This course is offered to residents and fellows training at Massachusetts General Brigham Hospital and focuses on key topics around Primary Care, Integrated Practice Units, Outcomes Measurement, Cost... View Details
  • May 2013
  • Supplement

Transport Corporation of India (B): Choosing the Right Candidate

By: V.G. Narayanan and Saloni Chaturvedi
Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's... View Details
Keywords: Customer Relationship Management; Business Divisions; Performance; Sales; Transportation Industry; India
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  • Web

California - Global

marketing software with a 40-year legacy of innovation and successful adaptation, recognized GenAI as both an opportunity and a threat to its core business. Many creative professionals, a critical Adobe customer segment, expressed deep concerns over GenAI models View Details
  • 2008
  • Article

Entrepreneurial Ventures and Whole-body Donations: A Regional Perspective from the United States

By: Michel Anteby and Mikell Hyman

Human cadavers are crucial to medical science. While the debate on how to secure sufficient cadavers has focused primarily on donors' behaviors, procuring organizations' roles in increasing donations remain less explored. The United States offers a unique setting in... View Details

Keywords: Entrepreneurship; Behavior; Programs; Nonprofit Organizations; Business Ventures; Health Testing and Trials; Demand and Consumers; Supply Chain; For-Profit Firms; Organizations; Training; United States
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  • 16 Oct 2023
  • HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

company. In December 2020, Bastian announced that Delta would become a charter member of the newly formed OneTen corporate coalition, a group of business leaders from more than 30 large companies who aimed to collectively hire and advance... View Details
Keywords: by Lane Lambert; Air Transportation
  • 01 Dec 2023
  • News

Thinking Ahead

As we wind down 2023, there’s talk everywhere of generative AI and how it will fundamentally alter the world as we know it; but how does that translate for your corner of the business world? Is TikTok something you need to take seriously? (Is it time to dance?) We... View Details
Keywords: Julia Hanna; Illustrations by Chris Gash; News, Library, Internet, and Other Services; Information
  • Web

Negotiation, Organizations & Markets - Faculty & Research

Is a Business Risk—Not an HR Problem By: Marion Chomse, Lydia Roos, Reeva Misra and Ashley Whillans Workplace stress, on the rise for decades, has been treated by many organizations as a personal issue instead of a business-critical risk... View Details
  • 16 Feb 2024
  • Research & Ideas

As AI Upends Recruiting, Job Seekers Need a Waze App for Careers

overhaul of how policymakers, educators, and employers devise, construct, and manage career pathways, which are the routes aspiring workers take as they graduate from education and training to gainful employment. A white paper from the... View Details
Keywords: by Rachel Layne; Information Technology; Technology
  • 02 May 2023
  • What Do You Think?

How Should Artificial Intelligence Be Regulated—if at All?

(iStockphoto/Rost-9D) Artificial intelligence (AI) is the topic of the moment in circles ranging from science to business to religion. Its potential and implications are driven home when you see robot soccer players improve their game to... View Details
Keywords: by James Heskett; Information Technology; Technology
  • Web

Research Services - Faculty & Research

Research Services 11ms Harvard Business School (HBS) provides unparalleled faculty support to facilitate the creation of enduring knowledge that shapes both business practice and pedagogy. HBS is distinct in... View Details
  • May 2013
  • Case

Transport Corporation of India (A): The Cross-selling Conundrum

By: V.G. Narayanan and Saloni Chaturvedi
Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's... View Details
Keywords: Customer Relationship Management; Business Divisions; Performance; Sales; Transportation Industry; India
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  • 28 Jan 2019
  • Research & Ideas

Forget Cash. Here Are Better Ways to Motivate Employees

motivators that will entice greater effort and loyalty out of workers. Turns out, using cash as a carrot isn’t always the best answer, according to new research by Harvard Business School Assistant Professor Ashley V. Whillans. More than... View Details
Keywords: by Dina Gerdeman