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  • July 2003 (Revised December 2003)
  • Case

Mitchells/Richards

By: Amy C. Edmondson and Corey B. Hajim
Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and high-touch customer service. A family-run business, Mitchells has built its success with a customer service strategy know internally as "hugging." The term is... View Details
Keywords: Information Technology; Expansion; Family Business; Attitudes; Organizational Culture; Luxury; Customer Focus and Relationships; Retail Industry
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  • Profile

Juliane Schwetz

entrepreneurship, I really got interested in the idea. I realized entrepreneurship is nothing for me to be afraid of. My attitude and personality are actually very complementary to an environment where people have a passion to work.” View Details
  • 07 Oct 2016
  • Blog Post

Attending Peek Weekend

therefore, you should feel confident and qualified to apply regardless of the extent of your current business knowledge. I would say that a positive attitude and a strong desire to learn are better indicators of potential for success in... View Details
  • 30 Jun 2009
  • Research Event

Business Summit: The Role of Business Leaders in Sustaining Market Capitalism

also earn an attractive profit. In this way, market capitalism can be a legitimate and sustainable solution for some of the world's major problems. Key concepts include: HBS research shows that attitudes toward market capitalism fall into... View Details
Keywords: Re: Multiple Faculty
  • 01 Jun 2000
  • News

Business Suits You: Experimenting with Professional Identity

"provisional selves" provide temporary solutions that less-experienced professionals can use to "bridge the gap between their current capacities and self-conceptions and the representations they hold about what attitudes and behaviors are... View Details
  • Web

Research Resources | Baker Library

attitudes about the expanding role of women in business. Bowman, Garda W., N. Beatrice Worthy, and Stephen Greyser. "Are Women Executives People?" Harvard Business Review , vol. 43, no. 4, July-August, 1965. Full text available. (Harvard... View Details
  • 16 Aug 2016
  • First Look

August 16, 2016

ongoing need for shark conservation and management, prevailing negative sentiments marginalize these animals and legitimize permissive exploitation. These negative attitudes arise from an instinctive yet exaggerated fear, which is... View Details
Keywords: Sean Silverthorne
  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

probe beneath customer preferences and behaviors to uncover the attitudes that provide a more solid understanding of customer loyalty. Why You Need Both Individual And Aggregated Data One-to-one marketing, a term coined by Don Peppers and... View Details
Keywords: by Jean Ayers
  • 2011
  • Working Paper

Charitable Giving When Altruism and Similarity Are Linked

By: Julio J. Rotemberg
This paper presents a model in which anonymous charitable donations are rationalized by two human tendencies drawn from the psychology literature. The first is people's disproportionate disposition to help those they agree with while the second is the dependence of... View Details
Keywords: Philanthropy and Charitable Giving; Mathematical Methods; Attitudes; Interests; Perception; Wealth and Poverty
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  • Profile

Mariama Keita

to bring to market, what prices to set." The Business, Government and International Economy (BGIE) course has been "life changing," says Mariama. "There can be a pessimistic attitude in Africa. But learning about... View Details
  • September 2020
  • Article

Community-Level Postmaterialism and Anti-Migrant Attitudes:: An Original Survey on Opposition to Sub-Saharan African Migrants in the Middle East

By: Matt Buehler, Kristin Fabbe and Kyung Joon Han
Why do native citizens of the Middle East and North Africa express greater opposition to certain types of migrants, refugees, and displaced persons? Why, particularly, do they express greater opposition to sub-Saharan African migrants? This article investigates these... View Details
Keywords: Postmaterialism; Immigration; Attitudes; Prejudice and Bias; Surveys; Africa; Middle East
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  • 2016
  • Article

Vicarious Contagion Decreases Differentiation—and Comes with Costs

By: Ovul Sezer and Michael I. Norton
Baumeister et al. propose that individual differentiation is a crucial determinant of group success. We apply their model to processes lying in between the individual and the group—vicarious processes. We review literature in four domains—attitudes, emotions, moral... View Details
Keywords: Moral Sensibility; Behavior; Groups and Teams; Attitudes; Emotions
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  • September 2013
  • Article

Status Boundary Enforcement and the Categorization of Black-White Biracials

By: Arnold K. Ho, Jim Sidanius, Amy J.C. Cuddy and Mahzarin R. Banaji
Individuals who qualify equally for membership in more than one racial group are not judged as belonging equally to both of their parent groups, but instead are seen as belonging more to their lower status parent group. Why? The present paper begins to establish the... View Details
Keywords: Hypodescent; Social Dominance Orientation; Intergroup Threat; Hierarchy Maintenance; Equality and Inequality; Race; Rank and Position; Attitudes; Identity
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  • 06 Aug 2020
  • News

Defining Flex Work

called Werk Labs. (Auerbach has since taken a position at Egon Zehnder.) In her four years at Werk, Auerbach watched a sea change in attitudes toward flexibility in the workplace. “Since we started, demand has grown exponentially,” she... View Details
  • Forthcoming
  • Article

People Overestimate How Harshly They Are Evaluated for Disengaging from Passion Pursuit

By: Zachariah Berry, Brian J. Lucas and Jon M. Jachimowicz
The call to pursue one’s passion is ubiquitous advice, and prior research highlights the many upsides to doing so. To pursue one’s passion sustainably, people need to try different pursuits— and critically, drop those that are not tenable for them. However,... View Details
Keywords: Moral Sensibility; Attitudes; Perception; Judgments; Behavior; Goals and Objectives
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  • 19 May 2020
  • Blog Post

The Aspen Fellowship: MBA Student Launches Program Supporting Black Undergrads

off your direct reports mind makes you a valuable part of their day and helps increase the likelihood of them adding you to projects that matter. “Yes Man” / “Yes Woman” attitude There are inherently tasks that arise during any job that... View Details
  • 07 Aug 2017
  • Blog Post

A Summer Internship with the City of Boston

but which is pronounced “Do It”—captures the can-do attitude of the people who work here. They spend every day building online tools that are beautiful, welcoming, and highly useful to the citizens of Boston. Want to rewrite a webpage... View Details
  • 01 Jan 2012
  • News

Franklin P. “Pitch” Johnson Jr., MBA 1952

“My dad taught me to shake hands with my opponents after the race, win or lose,” says Johnson. Johnson meets with San Francisco opera leaders. That attitude has served him well throughout his career in business as well as in his... View Details
  • 03 Apr 2009
  • What Do You Think?

How Much Obsolescence Can Business and Society Absorb?

knowledge, attitudes and experience will free them from the past and help them become successful leaders in ever-evolving tech-contributor spheres?" What do you think? Original Article The other night a classmate and long-time... View Details
Keywords: by Jim Heskett; Publishing; Journalism & News
  • 14 Sep 2015
  • Research & Ideas

Rewriting the Rules of Service Competition

well. As a result, these organizations staff very carefully, hiring for attitude and then training for skills, whether the business is fast food or cutting-edge medical organizations such as the Mayo Clinic. These are not good places to... View Details
Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail