customer relationship management - Publications - Faculty & Research

01 Nov 2016
First Look

First Look - November 1, 2016

Tencent to Scandinavian digital trailblazer Schibsted, from The New York Times to The Economist, and from talent management to the future of education. Synthesizing what these stories have in common, and drawing on the latest research in... View Details

Keywords: Sean Silverthorne

24 Mar 2002
Research & Ideas

Are Assets Only for America’s Wealthy?

enough money to prosper, low-income families' access to health benefits, their civic participation, family stability, and mental wellbeing are all diminished by their low success rate in building assets. Peter Tufano, Sylvan C. Coleman Professor of Financial View Details

Keywords: by Carla Tishler

16 Nov 2011
News

Are Humans Cost-Effective?

course there is the obvious upside. As IBM says, such business analytics systems “help cut costs, boost profits, manage risk, and make better predictions about your customers and your market.” One area in... View Details

Keywords: Garry Emmons

12 Jan 2023
News

Managers, Stop Distracting Your Employees

18 Apr 2018
First Look

First Look at New Research and Ideas, April 18, 2018

forthcoming Academy of Management Journal Ideological Misfit? Political Affiliation and Employee Departure in the Private-Equity Industry By: Bermiss, Y. Sekou, and Rory McDonald Abstract—Though organizations are increasingly active... View Details

Keywords: Sean Silverthorne

26 Oct 2020
Blog Post

12 Weeks of VC Summer: Remote Edition

would I be able to pick up the necessary skills to succeed in a new role and build meaningful relationships with the team and the entrepreneurs? Would I enjoy this experience? I had some previous experience working remotely, but being new... View Details

Keywords: Venture Capital / Private Equity

Web

From the Dean - Annual Report 2017

From the Dean From the Dean Dear Alumni and Friends, As I reflect on the past year, I am struck by a sense of new beginnings. Even an institution with a 100-plus-year history must strive to anticipate and adapt to change—whether in View Details

08 Jan 2020
Blog Post

Know Your Audience - Recruiting HBS Students for Private Equity

Director and Career Coach Katja Frey – Recruiting Relations Manager Together, Jonathan and Katja make up the Career & Professional Development team that manages View Details

Keywords: Venture Capital / Private Equity

01 Sep 2004
News

Lisa Churchville (MBA 1979)

A native of Aliceville, Alabama, Lisa Churchville attended HBS while on educational leave from IBM. Upon graduation, she changed paths and pursued her interest in broadcasting, working as an account executive for ABC before joining NBC in 1986. Having held various... View Details

Keywords: Broadcasting (except Internet); Information

12 Oct 1999
Research & Ideas

Rapid Response: Inside the Retailing Revolution

get what they wanted. Choices were more limited, delivery time was measured in months, and warehouses were typically piled high with mountains of expensive inventory—often comprised of too many unpopular products and too few hot sellers. Today, this scenario is ancient... View Details

Keywords: by James E. Aisner; Apparel & Accessories; Fashion; Consumer Products; Manufacturing; Retail

1997
Book

The Differentiated Network: Organizations Knowledge Flows in Multinational Corporations

By: N. Nohria and S. Ghoshal

Keywords: Networks; Organizations; Knowledge; Multinational Firms and Management

Citation

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01 Sep 2008
News

Faculty Books

their experience that they tell their stories to others, persuade them to try a product, and provide constructive criticism and new product ideas. Employee-owners are so enthusiastic about their organization that they infect customers... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Real Estate

01 Jun 2005
News

Do You Speak Business?

China. “I have no regrets,” he adds, “because I learned so much from that experience.” Now working in strategic planning for Philip Morris International’s China operations, Klump is part of a small management team whose eleven members... View Details

Keywords: Garry Emmons

2012
Working Paper

No News Is Good News: CSR Strategy and Newspaper Coverage of Negative Firm Events

By: Jiao Luo, Stephan Meier and Felix Oberholzer-Gee

One of the benefits of Corporate Social Responsibility (CSR) programs, it has been argued, is that they build up a reservoir of public good will, shielding companies in times of trouble. In this paper, we test the view that CSR provides protection from public ire by... View Details

Keywords: Corporate Social Responsibility and Impact; Crisis Management; Media; Newspapers; Business and Community Relations; Corporate Strategy

Citation

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09 Dec 2014
First Look

First Look: December 9

Publications December 2014 Academy of Management Journal Harnessing Productive Tensions in Hybrid Organizations: The Case of Work Integration Social Enterprises By: Battilana, Julie, Metin Sengul, Anne-claire Pache, and Jacob Model... View Details

Keywords: Sean Silverthorne

Fast Answer

Executive changes

Where can I find information on management or executive changes? Factiva: click the next to Subject. Type management moves in the search box and click heading to add to the search. Click the ... View Details

October 1982 (Revised December 1984)
Case

Air Traffic Controllers (Condensed)

By: Michael Beer

Keywords: Government Administration; Labor and Management Relations; Human Resources; Management; Public Administration Industry; Air Transportation Industry; United States

Citation

Find at Harvard

05 Feb 2021
News

Are Your Diversity Efforts Othering Underrepresented Groups?

05 Oct 2009
Research & Ideas

The Vanguard Corporation

were going to succeed and prosper needed to manage risks better, have a stronger sense of purpose to motivate their employees, and satisfy a public already agitated about scandals such as Enron in the corporate world. What I didn't see... View Details

Keywords: by Sean Silverthorne