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  • 26 Feb 2011
  • News

Consumers Hold On to Products Longer

  • 13 Jun 2011
  • News

The Controversey Over Inflation: Is There More Than We Are Aware Of?

  • 23 Aug 2022
  • News

HBS HR and the Future of Work: Q+A with Ellen Mahoney and Erin Graham

  • 15 Jul 2022
  • News

Would You Pay $40 a Month to Have Strangers Watch You Work?

  • 29 Sep 2021
  • News

France Is Trying to Protect Booksellers from Amazon. Is It a Decade Too Late?

  • 18 Dec 2020
  • News

1-On-1 With Oxford Saïd Dean Peter Tufano

  • 28 May 2021
  • News

Bosses Are Acting like the Pandemic Never Happened

  • 27 Jan 2021
  • News

Author Introduces Possibility Government in New Book: We the Possibility

  • 01 Oct 2011
  • News

Resistance Is Futile

  • 26 May 2020
  • News

What Quarantine Can Teach You About Spending and Happiness

  • 21 Jan 2020
  • News

Journaling Isn't Just Good for Mental Health. It Might Also Help Your Physical Health.

  • 28 Dec 2018
  • News

Answering a quick video call to help a blind person is ‘so awesome’

  • 06 Jan 2017
  • News

Women Know When Negotiating Isn't Worth It

  • 31 Aug 2016
  • News

Novartis Taps Biosimilar Experience in Europe to Snag U.S. Sales

  • 23 Sep 2019
  • Video

Blavatnik Fellowship: 5 Years of Thinking Big

  • 02 Oct 2018
  • First Look

New Research and Ideas, October 2, 2018

EU Commission President Juncker sees “the wind [ ] back in Europe's sails.” Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=55046 Harvard Business View Details
Keywords: Dina Gerdeman
  • April 2006
  • Background Note

Informing Service Management with Customer Data

By: Frances X. Frei and Dennis Campbell
Taught as the third module in a Harvard Business School course on Managing Service Operations. Explores the role of data analysis in ongoing service management. Describes how to realize the maximum amount of value from analyses and use this information in... View Details
Keywords: Decision Making; Design; Analytics and Data Science; Service Operations; Mathematical Methods; Value
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  • 11 Apr 2012
  • News

The High Risks of Short-Term Management

  • 26 Apr 2012
  • News

Insieme: Cisco's Latest 'Spin-In'

  • 09 Jun 2015
  • News

Apple's new moral era begins