Focusing On Customers - Publications - Faculty & Research

02 Apr 2007
Lessons from the Classroom

Making the Move to General Manager

interconnections across the organization. The second is transitioning from the role of a doer to the role of managing through other people—and that's a big change. "As a new GM, you will be one step away from the View Details

Keywords: by Martha Lagace

01 Sep 2023
News

End Game

Illustration by James Steinberg In the 1960s and 1970s, as the environmental movement dawned in the United States, a new generation of activist-minded entrepreneurs appeared. Among them were companies like Body Shop, Aveda, Tom’s of Maine, and Whole Foods—all founded... View Details

Keywords: Jen McFarland Flint; Miscellaneous Store Retailers; Retail Trade

Web

ICHOM - Institute For Strategy And Competitiveness

Value-Based Health Care Delivery framework. Transforming Health Care The pioneering book Redefining Health Care , by Michael Porter and Elizabeth Teisburg, articulates the case for focusing health care on... View Details

13 Feb 2007
First Look

First Look: February 13, 2007

Focuses on Furman Selz's acquisition by Xerox in 1987; its return to a private company in 1993; and a second acquisition, by ING, in 1997. In particular, provides the opportunity to evaluate five major... View Details

Keywords: Martha Lagace

16 Aug 2018
News

Working with a Giver’s Spirit

top management positions at several media companies—including TNT and Cartoon Network Asia, where he was deputy general manager, and Discovery Networks Asia, before becoming managing director at IRG Ltd., a Hong Kong–based, boutique M&A firm View Details

Keywords: Constantine von Hoffman

12 Oct 1999
Research & Ideas

Porter’s Perspective: Competing in the Global Economy

you decide to put together this collection of articles? Porter: In retrospect, my work divides into three major areas. The first has to do with how firms compete in industries and gain competitive advantage. The next focuses View Details

Keywords: Re: Michael E. Porter

Profile

Jeremy Andrus

irrelevant today. You get used to feeling like you’re tipping halfway back in your chair and not knowing which direction you’re going to go. There are a lot of factors we can’t control. But what we can control is creating something unique for our customers—if we keep... View Details

Keywords: Entrepreneurship; Consumer Products; Entertainment / Media

Web

Entrepreneurship Course Online | HBS Online

the most vital things for any company or start-up to understand. Randy Nguyen Explore what it takes to be a successful entrepreneur and determine whether starting a business, or working for a startup, is the right path for you. I loved the case study View Details

01 Mar 2008
News

A History of Women at HBS

Edith G. Stedman, director of Radcliffe’s career services department, was unswerving in her dedication to the need for women’s professional training and education. She developed and served as director of the Training Course in Personnel Administration, a program View Details

Keywords: Fritz J. Roethlisberger; Business Schools & Computer & Management Training; Educational Services

17 Jun 2008
First Look

First Look: June 17, 2008

founders reacquired many of the assets of the company and focused it on industrial and military applications. The case focus presents a question of whether the company should sell out again, this time to a... View Details

Keywords: Martha Lagace

13 Apr 2021
Book

How Inclusive Managers Create Glass-Shattering Organizations

raises. Review the outcomes of promotion and compensation decisions by race, gender, and other identity characteristics. Retention. Track attrition and tenure by gender. Combat flexibility stigma by focusing View Details

Keywords: by Kristen Senz

03 Jun 2022
Research & Ideas

In a Work-from-Anywhere World, How Remote Will Workers Go?

These “frictions of geographic mobility,” as he calls them, could be solved by a work-from-anywhere approach. To be clear, this isn’t necessarily about working from home in your loungewear 20 minutes from the office just to avoid the 5 p.m. commute. Work-from-anywhere... View Details

Keywords: by Kara Baskin

01 Dec 2022
News

Action Plan: To the Letter

typefaces to shape your customer’s experience Look for every opportunity. Few companies think to do a brand audit focused on typography, leading to a muddled visual identity, says Chacko. “One of the easiest... View Details

Keywords: April White; design; typography; change management; leadership; Special Design Services; Professional Services

23 Nov 2020
Research & Ideas

COVID Was Supposed to Increase Bankruptcies. Instead, They've Gone Down.

reports have focused on the record number of filings among corporations with more than $1 billion in assets and spikes in filings among retail and dining firms, overall bankruptcy filings are down,” the... View Details

Keywords: by Rachel Layne

19 May 2021
Op-Ed

Why America Needs a Better Bridge Between School and Career

credentials and work experience, they split almost evenly between those focused on college matriculation and those offering career-focused models. Only 16 percent of applicants prioritize relationships with... View Details

Keywords: by Joseph B. Fuller and Rachel Lipson

October 2003 (Revised August 2005)
Case

American Legacy: Beyond the Truth Campaign

By: Youngme E. Moon and Kerry Herman

The hard-hitting "Truth" campaign has been one of the most successful antismoking initiatives in history. The focus of the "Truth" campaign is to dissuade teenagers from smoking. The sponsor of the campaign, the American Legacy Foundation, is now trying to decide... View Details

Keywords: Advertising Campaigns; Communication Strategy; Customer Focus and Relationships; Decision Choices and Conditions; Ethics; Brands and Branding; Corporate Social Responsibility and Impact

Citation

Educators

Purchase

18 Oct 2016
First Look

October 18, 2016

2016 New York: HarperBusiness Competing Against Luck: The Story of Innovation and Customer Choice By: Christensen, Clayton M., Taddy Hall, Karen Dillon, and David S. Duncan Abstract—The foremost authority on... View Details

Keywords: Sean Silverthorne

04 Dec 2023
Blog Post

My Summer of Joy with the National Parks Service

focusing a lot on financial analysis for the team and putting together various communications documents for them to help demonstrate their value across the park service. We presented to senior leadership and... View Details

11 Jan 2019
Blog Post

The ABCs of Recruiting at HBS

There are over 50 HBS Student Clubs on campus, many of which are focused on career development. Companies often connect with student clubs to advertise job opportunities or... View Details

05 Jul 2006
First Look

First Look: July 5, 2006

case:http://harvardbusinessonline.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=806153 L. Londell McMillan 805-084 On the plane back to New York City, L. Londell McMillan focused View Details