customer relationship management - Publications - Faculty & Research

01 Apr 2001
News

University Elections

are: Paul A. Buttenwieser, AB ’60, MD ’64. Psychiatrist; Novelist. Cambridge, MA. Sidney R. Knafel, AB ’52, MBA ’54. Managing Partner, SRK Management Company. New York, NY. Roxane Harvey Gudeman, AB ’62,... View Details

19 Apr 2004
Research & Ideas

Ground-Floor Opportunities for Retail in India

diversified from there. Now, as CEO and managing director of Pantaloon Retail (India) Limited, he oversees thirty-two department stores in fifteen cities. "Ordinary people are buying what the rich can afford," he said, adding... View Details

Keywords: by Julia Hanna; Consumer Products; Retail

06 Aug 2020
Blog Post

WHY WE STARTED THE HBS BLACK INVESTMENT CLUB

investors are unaware of the biases that create barriers to actually investing in Black founders. It is no surprise that the rest of the investing world also severely lacks racial diversity. According to Kanyi Maqubela, managing partner... View Details

Keywords: All Industries

Web

Winners & Success Stories | New Venture Competition

relationship between the business and its customers. @hoc’s Persistent Communications technology creates a continuous Channel of communication between a company and its customers. Birchbox Hayley Barna , MBA 2010 Katia Ververis , MBA 2010... View Details

21 Aug 2018
First Look

New Research and Ideas, August 21, 2018

it is no longer enough for firms to be better or cheaper to gain competitive advantage. These new rules make it essential for companies to reexamine four fundamental aspects of their business to thrive in the digital era—their strategy, value chain, View Details

Keywords: Dina Gerdeman

Profile

Kathleen Hebert

Kathleen is fulfilling a summer internship with Facebook in a customer marketing role that's "consumer-insight" focused. It's a chance to work in an established environment that's growing rapidly and see how that growth can be... View Details

Web

Workshops & Technical Talks - Research Computing Services

Databases (RCS) Intermediate SQL Topics (RCS) Custom Databases for Data Management (Datafest) Multiple Approaches to Combining Data (Datafest) Introduction to SQL (DataCamp) SQL Essential Training (LinkedIn... View Details

2009
Working Paper

Negotiating the Path of Abraham

By: Kimberlyn Leary, James K. Sebenius and Joshua Weiss

In the face of daunting barriers, the Abraham Path Initiative envisions uncovering and revitalizing a route of cultural tourism that follows the path of Abraham and his family some 4,000 years ago across the Middle East. It begins in the ancient ruins of Harran, in... View Details

Keywords: Development Economics; Social Entrepreneurship; Negotiation; Business and Community Relations; Business and Government Relations; Religion; Environmental Sustainability; Tourism Industry; Middle East

Citation

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20 Sep 2011
First Look

First Look: September 20

emissions than were released by the company's operations and products. The case examines the controversies surrounding this program as well as the program's impacts on the environment and FIJI Water's brand image. The company also faced decisions regarding how to best... View Details

Keywords: Sean Silverthorne

9 AM – 9 AM EST, 07 Nov 2018

HBX Disruptive Strategy

Make innovation a reality with strategies from two-time Worlds Most Innovative Business Thinker, Clayton Christensen. Program Dates: November 7, 2018 - December 19, 2018 View Details

01 Sep 2008
News

Knowledge Integration Rules at Yale

JOEL PODOLNY: New courses reach across disciplines. Yale set out in the fall of 2006 to create a distinctive new model of management education, one that eliminated traditional discipline-based courses and replaced them with courses... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

11 Mar 2001
Research & Ideas

Evolving for Success [Part Two]

a project to a small group of people who are amateurs, who do the project part-time and act as a committee. It doesn't demand management time and resources, and you haven't brought in new skills. This holds for hospitals, government... View Details

Keywords: by Staff

Career Coach

Laurie Matthews

of change. Her approach to coaching is based on 20+ years as an advertising agency account leader in New York City and her prior years as a teacher and counselor. Laurie is now a Director in CPD and oversees relationships with 300+... View Details

Keywords: Consumer Products; Entrepreneurship; Hospitality; Retail

01 Dec 2002
News

Building a Network for Social Enterprise in Latin America

cases are made of, a fact not lost on professors Gerardo Lozano and Carlos Romero at Mexico's Escuela de Graduados en Administración y Dirección de Empresas (EGADE). Rather than focus on cross-cultural marketing or management issues,... View Details

13 Sep 2012
Research & Ideas

Why Public Companies Underinvest in the Future

and are in much closer contact with them. "Very often it's even the manager himself who's a large shareholder," Farre-Mensa says. Second, even external investors in private firms tend to have a much closer View Details

Keywords: by Maggie Starvish

10 Apr 2023
News

Health Care Systems Need to Better Understand Patients as Consumers

Web

Launching Global Ventures - Course Catalog

entrepreneurial success. Funding, Growth and Exits: Investigate how global ventures attract capital, manage investor relationships across cultural divides, and execute successful exit strategies. Topics... View Details

Profile

Juliane Schwetz

Many HBS graduates will manage brands; few, however, will be responsible for a brand as storied – and as important – as the one that will be under Juliane Schwetz’s care: the United States Military Academy at West Point. An Army captain,... View Details

Profile

Gary Shi

In his third year at Fudan University, Gary Shi thought he would “like to have more interactions around global topics,” so he decided to take the lead. With a group of Harvard students, he co-organized the Harvard Project for Asian and International View Details

01 Jun 2000
News

Flexibility Is Key to Product Development in Internet Time

When the number of Internet-based businesses took off in the mid-1990s, many long-standing rules for product innovation were blown away. Previous models of development based on a sequential process of planning and execution are not workable in the Internet age, where... View Details

Keywords: Judith A. Ross

Publications