services - Publications - Faculty & Research

01 Jun 2024
News

Elevator Pitch: Bridging the Gap

Anas Aljumaily (MBA 2017) Elian Pres-Gurwits (MBA 2018) Cofounders, Gently Concept: Focused on urban markets, Gently is a last-mile delivery service that uses predictive analytics, electric trucks, and “nano-fulfillment” centers to provide sustainable, affordable... View Details

Keywords: logistics; EVs; delivery; nanofulfillment; entrepreneurship

23 Feb 2021
News

Dan Koh Named Labor Department’s Chief of Staff

grandfather was South Korea’s ambassador to the United States. His father, Howard Koh, was assistant secretary for health at the Department of Health and Human Services during the Obama administration. And his uncle advised Hillary... View Details

Keywords: Executive, Legislative, and Other General Government Support; Government

21 Sep 2018
News

Joyner to Receive Harvard’s DuBois Medal

partner of Avid Partners, a San Francisco firm that provides strategic consulting services for private equity and venture funds. Also a former member of the Obama administration’s Committee on the Arts and Humanities, she serves as a... View Details

28 Dec 2016
News

In Memoriam: Bill Bowes (MBA 1952)

the Harvard Stem Cell Institute as well as service on the advisory committee for the Harvard Partners Center for Genetics and Genomics. Bowes was named an HBS Alumni Achievement Award winner in 2009, and his gift to the School in 2012... View Details

24 Apr 2014
News

Ensuring a business’s profitability enables it to serve society

company is having in India, for example, embodies founder Henry Ford’s mantra that it is “in Ford’s DNA to give back to communities.” Said Fields, “Only a profitable business can be of service to society, both from an economic development... View Details

24 Apr 2014
News

A founding father of Silicon Valley venture capital guides entrepreneurs

still mostly apricot and prune orchards. When we saw some promising sign, we’d knock on the door,” says Johnson, who worked in a steel mill after HBS and service in the US Air Force. “We’d tell them that we were venture capitalists. When... View Details

22 Apr 2019
News

Alvarez-Bjelland to Receive Harvard Medal

Teresita Alvarez-Bjelland (MBA 1979) Teresita Alvarez-Bjelland (MBA 1979) Teresita Alvarez-Bjelland (MBA 1979) is one of three alumni who will be honored by the Harvard Alumni Association (HAA) with the Harvard Medal, which recognizes extraordinary View Details

01 Apr 1999
News

Q & A: Confronting New Technologies: When Doing Right Is Wrong

transform resources into products or services of greater value. Sustaining technologies are those processes that foster improved product performance, while disruptive technologies are those that initially tend to degrade product... View Details

24 Feb 2014
Research & Ideas

Uncovering Racial Discrimination in the ‘Sharing Economy’

The "sharing economy" is a burgeoning business model in which people offer their personal belongings and personal services to others, usually through online marketplaces that facilitate the transactions. It seems absolutely egalitarian at... View Details

Keywords: by Carmen Nobel; Construction; Real Estate; Advertising

Web

2.5 Disciplinary Outcomes & Sanctions | MBA

significant sanction if a pattern develops. A warning becomes part of the student’s official record but is not considered a formal disciplinary action. Warnings are not noted on a student’s transcript or in letters of recommendation. Penalties may include: Letter(s) of... View Details

Robert W. Woodruff

build Coca-Cola’s brand image as America’s soft drink. He also expanded the firm internationally, grew the franchising business and replaced the sales division with a service department devoted to supporting Coca-Cola’s various bottlers,... View Details

Keywords: Food & Tobacco

John F. Welch, Jr.

Though he had the full support of GE’s board, Welch’s first few years as CEO consisted of extensive cost cutting plans, some of which involved controversial divestitures of GE subsidiaries. Having successfully streamlined the company, Welch had his employees focus on... View Details

Keywords: Fabricated Goods

30 Jun 2015
First Look

First Look: June 30, 2015

Publications Forthcoming Berrett-Koehler Publishers What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms By: Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger... View Details

Keywords: Carmen Nobel

05 Apr 2022
Blog Post

The HBS New Venture Competition Turns 25: Celebrating A Quarter Century of Innovation and Entrepreneurship

for the $10,000 Tough Technology Prize (pdf). “Entrepreneurship is an integral component of the HBS experience, as it gives students and alumni a chance to create a product or service that can effect real change,” said HBS Dean Srikant... View Details

01 Oct 2000
News

Laura Scher of Working Assets

Most of the money is taken from revenues generated by the Working Assets credit card, long-distance telephone, and Internet businesses, whose customers sign on for these services because they support the company's progressive stance and... View Details

Keywords: Marguerite Rigoglioso

01 Apr 2001
News

Student Conferences Tackle Business Issues

(MBA 1975), president of Women’s World Banking; Rena Clark (MBA 1990), chair and COO of QVS, Inc.; Judith R. Haberkorn (111th AMP), retired president of consumer sales and service at Verizon; Andrea Caren Silbert (MBA 1992), founder and... View Details

Keywords: Educational Services; Educational Services

28 Aug 2017
Research & Ideas

Should Industry Competitors Cooperate More to Solve World Problems?

Source: Cecilie_Arcurs George Serafeim has a startling suggestion to fix the world’s biggest environmental, social, and governance (ESG) problems such as water pollution, deforestation, and wealth inequality: encourage companies within industries to do less competing... View Details

Keywords: by Sean Silverthorne; Financial Services; Manufacturing; Agriculture & Agribusiness; Mining

February 2006 (Revised May 2006)
Case

JA Worldwide: Managing Change in a Multi-governed Environment

By: Michael Chu and Barbara Zepp Larson

Post-merger, the head of Junior Achievement (JA) Worldwide must now oversee operations in 98 countries serving 6.6 million students, with over 7,600 local chapter board directors. President and CEO David Chernow's own board has increased to 111 members. Two separate... View Details

Keywords: Mergers and Acquisitions; Business Model; Change Management; Cross-Cultural and Cross-Border Issues; Governance; Business or Company Management; Service Operations; Organizational Structure; Nonprofit Organizations; Balance and Stability

Citation

Find at Harvard

October 2001 (Revised November 2002)
Case

Herman Miller(B): Creating Innovation Streams

By: Sandra J. Sucher and Stacy McManus

In 1997, Mike Volkema faced the difficulty of attempting to revitalize a once dynamic organization. Volkema wondered how he could incorporate advances made within subsidiaries, such as Miller SQA's business model innovation, into the company as a whole while also... View Details

Keywords: Innovation and Invention; Innovation and Management; Product Design; Product Development; Product; Supply Chain Management; Business Model; Service Delivery; Customer Value and Value Chain; Manufacturing Industry; Consumer Products Industry

Citation

Educators

Purchase

February 2020 (Revised February 2022)
Case

Sustainable Product Management at Solvay

By: George Serafeim, Vincent Dessain and Mette Fuglsang Hjortshoej

In November 2019, Ilham Kadri, CEO of Solvay, a Belgian specialty chemicals and advanced materials group, with annual revenues of more than €10 billion in 2018, announced the group’s mid-term strategy, eight months after she took the helm as Solvay’s 11th CEO. The case... View Details