Publications

2022
Working Paper

Rethinking Explainability as a Dialogue: A Practitioner's Perspective

By: Himabindu Lakkaraju, Dylan Slack, Yuxin Chen, Chenhao Tan and Sameer Singh

As practitioners increasingly deploy machine learning models in critical domains such as healthcare, finance, and policy, it becomes vital to ensure that domain experts function effectively alongside these models. Explainability is one way to bridge the gap between... View Details

Keywords: Natural Language Conversations; AI and Machine Learning; Experience and Expertise; Interactive Communication; Business and Stakeholder Relations

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18 Sep 2019
Op-Ed

WeWork—The IPO That Shouldn’t?

which Softbank previously invested in WeWork. The ultimate lesson: Any corporate leader with the intent of going public must let the company, not the individual, be the focus of attention. One View Details

Keywords: by Nori Gerardo Lietz; Financial Services; Real Estate

The Treasure You Seek: A Guide to Developing and Leveraging Your Leadership Capital

Most leadership books are written for people who are already labeled as “leaders”—corporate execs, high-ranking managers, entrepreneurs. They may not speak to the underrepresented young person or uncommon experienced person with a dream to create change in the... View Details

09 Jul 2007
Research & Ideas

Five Steps to Better Family Negotiations

Winning in a negotiation doesn't necessarily mean that the other party needs to lose. On the contrary, most successful negotiations entail the possibility of mutual value creation, compatible if not aligned... View Details

Keywords: by John A. Davis and Deepak Malhotra

31 Oct 2023
News

Securing a Resilient Future for Senegal

Sijh Diagne (photo by Michael Bucher) In March 2020, Sijh Diagne (MBA 2017) was asked to serve as an advisor to Senegal’s minister of economy, planning, and cooperation. He was charged with leading the country’s private-sector... View Details

22 Oct 2019
Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

until they hit the right formula. In reality, that’s problematic, says Chung. “If you want to know if a compensation plan is working or not, you need to change the compensation plan and observe and measure the change in productivity,... View Details

Keywords: by Michael Blanding

30 May 2023
News

Finding PRIDE

presence did, too. Today the PRIDE group is an association of 190 lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQ+) students and partners. It serves as a social and professional network, as well as a place to promote... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

September 2018 (Revised November 2018)
Case

Careem: Base Camp or Mountain Peak? Designing an OS for Scaling

By: Shikhar Ghosh, Gamze Yucaoglu and Alpana Thapar

This case focuses on designing a fast growing organization. It is part of a two-case set that is taught together to cover the scaling journey.
Careem, a Dubai-based ride-hailing service aimed to ‘simplify and improve the lives of people, and build an awesome... View Details

Keywords: Scale; Values; Rights; Operating Systems; Business Startup; Transportation; Organizational Design; Entrepreneurship; Information Technology; Organizational Culture; Values and Beliefs; Decision Making; Managerial Roles; Dubai; United Arab Emirates; Middle East

January – February 2012
Article

How Managers Use Multiple Media: Discrepant Events, Power, and Timing in Redundant Communication

By: Paul Leonardi, Tsedal Neeley and Elizabeth M. Gerber

Several recent studies have found that managers engage in redundant communication; that is, they send the same message to the same recipient through two or more unique media sequentially. Given how busy most managers are, and how much information their subordinates... View Details

Keywords: Communication; Media; Information; Groups and Teams; Projects; Management Style; Power and Influence; Motivation and Incentives; Technology

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01 Mar 2024
News

Case Study: Testing the Waters

Illustration by Christina Spano Endurance training was nothing new to Lauren Picasso (MBA 2014), who’d raced through her younger years as a cross-country runner and swimmer. In 2017, when she was director of marketing at Jet.com and... View Details

Keywords: Jen McFarland Flint; Food and Beverage Stores; Retail Trade

Web

Loeb House | About

substantial gift from his company in 1966 to create the John L. Loeb Fellowship Fund, awarded annually to the top students in finance, as well as the funds needed to renovate the building that now bears the family’s name. Loeb... View Details

November 2007 (Revised March 2011)
Case

Mubadala: Forging Development in Abu Dhabi

By: Rawi E. Abdelal and Irina Tarsis

In 2007, Khaldoon Khalifa Al Mubarak, the CEO of Mubadala Development Company (Mubadala), had every reason to be optimistic about the future of his home, Abu Dhabi, one of the emirates comprising the United Arab Emirates (UAE). The tiny, sandy, and dry emirate with a... View Details

Keywords: Development Economics; Economy; Non-Renewable Energy; Globalization; Leading Change; State Ownership; Diversification; Abu Dhabi

06 Mar 2006
Research & Ideas

Four Strategies for Making Concessions

increase in your offer was all that you needed to sign the deal! Finally, making multiple, small concessions tells the other party that you are flexible and willing to listen to his needs. Each time you make a concession, you have the... View Details

Keywords: by Deepak Malhotra

2023
Working Paper

Personalized Game Design for Improved User Retention and Monetization in Freemium Games

By: Eva Ascarza, Oded Netzer and Julian Runge

One of the most crucial aspects and significant levers that gaming companies possess in designing digital games is setting the level of difficulty, which essentially regulates the user’s ability to progress within the game. This aspect is particularly significant in... View Details

Keywords: Freemium; Retention/churn; Field Experiment; Field Experiments; Gaming; Gaming Industry; Mobile App; Mobile App Industry; Monetization; Monetization Strategy; Games, Gaming, and Gambling; Mobile and Wireless Technology; Customers; Retention; Product Design; Strategy

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Person Page

Reviews for Beauty Imagined

By: Geoffrey G. Jones

“This illuminating account of the history of the beauty business, as well as its current challenges in the face of globalization, offers unique insights on the drivers of success and failure in an industry in which branding and marketing are at the heart of... View Details

2017
Working Paper

Business and Green Knowledge Production in Sweden 1960s–1980s

By: Ann-Kristin Bergquist and Kristina Söderholm

This working paper contributes to the burgeoning historical literature that has transformed our understanding about the relationship between big business and the environmental regulation. Previously, it was believed that corporate managers resisted the extra costs... View Details

Keywords: Environmental Sustainability; Governing Rules, Regulations, and Reforms; Business and Government Relations; Research and Development; History; Sweden

SSRN

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August 2011 (Revised October 2011)
Case

PureTech Ventures in 2011

By: Andrei Hagiu, Cesar Castro and Sarah Murphy

In early May 2011, Daphne Zohar, founder and managing partner of PureTech Ventures, a life science venture creation company in Boston, MA, was reviewing a term sheet she had just received from a venture capital (VC) firm for one of PureTech's portfolio companies. The... View Details

Keywords: Business Ventures; Business Startups; Venture Capital; Investment; Innovation and Invention; Negotiation; Partners and Partnerships; Science-Based Business; Opportunities; Boston